Director, Higher Ed Partnerships & Growth

Carnegie; Westford (MA); On-site; USD 120,000 - 180,000; Full time

Job summary

The Director, Client Service at Carnegie sits at the center of client partnerships, acting as the internal sales lead and senior strategist for a portfolio of higher education clients. You’ll build lasting campus relationships, tailor Carnegie’s services to each institution, and drive growth and retention by delivering integrated solutions through cross-divisional teams.

You’ll advocate for clients inside Carnegie, design strategic plans, manage pipelines, and ensure a consistent, high-quality

Qualifications

• Bachelor’s degree required.
• 5+ years in enrollment management, higher education marketing, or corporate sales and/or consulting.
• Demonstrated expertise in higher education enrollment management and/or marketing.
• Strong sales acumen and a competitive drive.
• Ability to think strategically and quickly work out solutions to complex problems.
• Exceptional organizational skills, with the ability to juggle priorities and details.
• Ability to build and sustain strong client and internal relationships.
• Strong writing, presentation, and communication skills.

Responsibilities

• Own client relationships and develop a deep understanding of each institution’s goals for partnerships to extend and expand over time.
• Advocate for clients across teams and ensure a consistent client experience.
• Collaborate with Account Management to maintain a positive client journey.
• Design and run a strategic sales plan for a portfolio of clients.
• Build consultative client relationships and package integrated solutions.
• Manage the sales pipeline, proposals, and contract process proactively.
• Lead internal teams to align strategy and delivery for client work.
• Act as the connection point for cross-division work to deliver a coordinated partnership.

Skills

Sales acumen

Strategic thinking

Client relationships

Communication skills

Time management

Travel ability

Education

Bachelor’s degree

Tools

Microsoft Office

Google Workspace

Job description

The Director, Client Service at Carnegie sits at the center of client partnerships, acting as the internal sales lead and senior strategist for a portfolio of higher education clients. You’ll build lasting campus relationships, tailor Carnegie’s services to each institution, and drive growth and retention by delivering integrated solutions through cross-divisional teams.

You’ll advocate for clients inside Carnegie, design strategic plans, manage pipelines, and ensure a consistent, high-quality