Director, Client Service

Carnegie; Westford (MA); On-site; USD 120,000 - 180,000; Full time

Job summary

The Director, Client Service at Carnegie sits at the center of client partnerships, acting as the internal sales lead and senior strategist for a portfolio of higher education clients. You’ll build lasting campus relationships, tailor Carnegie’s services to each institution, and drive growth and retention by delivering integrated solutions through cross-divisional teams.

You’ll advocate for clients inside Carnegie, design strategic plans, manage pipelines, and ensure a consistent, high-quality

Qualifications

• Bachelor’s degree required.
• 5+ years in enrollment management, higher education marketing, or corporate sales and/or consulting.
• Demonstrated expertise in higher education enrollment management and/or marketing.
• Strong sales acumen and a competitive drive.
• Ability to think strategically and quickly work out solutions to complex problems.
• Exceptional organizational skills, with the ability to juggle priorities and details.
• Ability to build and sustain strong client and internal relationships.
• Strong writing, presentation, and communication skills.

Responsibilities

• Own client relationships and develop a deep understanding of each institution’s goals for partnerships to extend and expand over time.
• Advocate for clients across teams and ensure a consistent client experience.
• Collaborate with Account Management to maintain a positive client journey.
• Design and run a strategic sales plan for a portfolio of clients.
• Build consultative client relationships and package integrated solutions.
• Manage the sales pipeline, proposals, and contract process proactively.
• Lead internal teams to align strategy and delivery for client work.
• Act as the connection point for cross-division work to deliver a coordinated partnership.

Skills

Sales acumen

Strategic thinking

Client relationships

Communication skills

Time management

Travel ability

Education

Bachelor’s degree

Tools

Microsoft Office

Google Workspace

Job description

About The Role

The Director, Client Service sits at the center of Carnegie’s client partnerships — acting as the internal sales lead and the senior strategic resource for a portfolio of higher education clients. You’ll build lasting relationships on campus, match Carnegie’s services to what each institution actually needs, and grow those partnerships over time. Just as importantly, you’ll be the client’s advocate inside Carnegie, pulling work together across divisions so that what gets delivered drives client success, satisfaction, retention, and growth. This role calls for someone who knows the higher ed enrollment and marketing landscape well, can read and navigate campus politics, and leads confidently across internal teams.

Search

Solutions

• Enrollment
• Student Success
• Branding
• Institutional Strategy
• Digital Advertising

Case Studies

• Rice University
• Ohio Wesleyan University
• The University of Mississippi
• Kettering University
• Florida Southern College
• University of Texas at Tyler
• See All

About The Role

The Director, Client Service sits at the center of Carnegie’s client partnerships — acting as the internal sales lead and the senior strategic resource for a portfolio of higher education clients. You’ll build lasting relationships on campus, match Carnegie’s services to what each institution actually needs, and grow those partnerships over time. Just as importantly, you’ll be the client’s advocate inside Carnegie, pulling work together across divisions so that what gets delivered drives client success, satisfaction, retention, and growth. This role calls for someone who knows the higher ed enrollment and marketing landscape well, can read and navigate campus politics, and leads confidently across internal teams.

What You’ll Own

• Client Relationships
  • Own client relationships, developing a deep understanding of each institution’s goals and priorities so partnerships extend and expand over time
  • Serve as the internal authority on client needs and experience, advocating for clients across teams
  • Work closely with Account Management to keep the client experience consistent and positive
• Sales
  • Design and run a strategic sales plan for a portfolio of clients
  • Build consultative client relationships and package integrated solutions
  • Manage the sales pipeline, proposals, and contract process proactively
  • Cross-Division Integration
    • Lead internal teams on client work, keeping strategy and delivery aligned
    • Act as the connection point for work moving across Carnegie’s divisions so clients get one coordinated partnership, not a collection of services

  What You Bring

  • Bachelor’s degree
  • 5+ years in enrollment management, higher education marketing, or corporate sales and/or consulting
  • Demonstrated expertise in higher education enrollment management and/or marketing
  • Strong sales acumen and a competitive drive
  • Ability to think strategically and quickly work out solutions to complex problems
  • Exceptional organizational skills, with the ability to juggle priorities and hold onto details
  • Ability to build and sustain strong client and internal relationships
  • Strong writing, presentation, and communication skills
  • High levels of integrity, autonomy, and self-motivation
  • Ability to learn new processes quickly and take constructive feedback well
  • Strong working knowledge of Microsoft Office (Excel, Word, PowerPoint) and Google Workspace (Slides, Docs, Sheets)
  • Effective communication and time-management skills, plus comfort switching between multiple technology platforms, given the remote environment
  • Ability to travel an average of 25% of the year
  • Ability to work at a computer for prolonged periods

  Why This Role

  Client partnerships are where Carnegie’s work either lands or doesn’t. This role exists because someone needs to own that — the relationship, the strategy, the sale, and the internal coordination that turns all of it into results a campus can point to. You’ll have real ownership of a client portfolio, direct influence on how Carnegie’s divisions work together, and a front-row view of what’s actually changing in higher ed enrollment and marketing.

  About Carnegie

  For more than 30 years, Carnegie has been a leader and innovator in higher education marketing and enrollment strategy, offering groundbreaking services in the areas of Research, Strategy, Digital Marketing, Lead Generation, Slate Optimization, Student Search, Website Development, and Creative that generate authentic connections.

  Learn more about who we are, what we do, and what we care about.

  No phone calls or unscheduled visits to the office, please.

  Carnegie is an equal-opportunity employer.