Director, Healthcare Safety Delivery

Warmada; Chicago (IL); Hybrid; USD 153,000 - 186,000; Full time

Benefits offered by this job

Health & Wellness

Leadership Development & Growth

Paid Time Off

401(k) Retirement Savings Plan

Job summary

Qualtrics is seeking a Director, Safety Delivery to provide strategic and operational leadership for implementing and optimizing our Safety & Reliability portfolio across healthcare clients. You will guide go-live to long‑term value realization, ensuring delivery capabilities support patient safety and client satisfaction.

You’ll lead multi‑site deployments, align teams across implementation, support, and success, and partner with Product and Engineering to shape roadmaps.

Qualifications

• 8–10+ years of progressive experience in healthcare technology, SaaS delivery, software implementation, or healthcare safety and quality leadership.
• Proven leadership experience directly managing teams of managers or team leads across multidisciplinary functions.
• Demonstrated background overseeing complex enterprise software implementations and ongoing customer success operations.
• Bachelor’s degree in Healthcare Administration, Nursing, Business Administration, Information Systems, Healthcare Quality, or related field.

Responsibilities

• Direct Full‑Lifecycle Operations: strategic direction and operational management across all implementation, support, and customer success functions within Safety Delivery.
• Oversee Enterprise Implementation: lead teams of Safety Solution Designers and implementation resources in defining software configuration, workflow design, testing, and go‑live readiness.
• Drive Client Adoption & Retention: establish client optimization frameworks and roadmaps that ensure deep utilization, executive business reviews, and measurable ROI.
• Manage Team Capacity & Performance: direct staffing, workload distribution, and capacity planning while coaching and developing managers and team leads.
• Resolve Critical Escalations: serve as the executive point of contact for complex delivery challenges, aligning internal multidisciplinary resources for rapid resolution.

Job description

Qualtrics is seeking a Director, Safety Delivery to provide strategic and operational leadership for implementing and optimizing our Safety & Reliability portfolio across healthcare clients. You will guide go-live to long‑term value realization, ensuring delivery capabilities support patient safety and client satisfaction.

You’ll lead multi‑site deployments, align teams across implementation, support, and success, and partner with Product and Engineering to shape roadmaps.