Director, Health & Welfare Client Services

Fidelity Investments Inc.; Merrimack (NH); In loco; USD 120.000 - 160.000; Tempo pieno

Descrizione del lavoro

Fidelity Investments Inc. seeks a Director, Client Service Management. The Client Services Manager will act as the recordkeeping services plan expert and primary client contact for Health and Welfare services, including client and participant interfaces.

Required are a BS/BA (MBA preferred), CEBS desired, and 5–7 years in Health and Welfare administration with 8–10 years in client interactions. Leadership, communication, and process improvement are essential.

Competenze

• BS or BA required; MBA preferred.
• CEBS Certification desired.
• 5-7 years of Health and Welfare benefits administration, outsourcing administration, or relevant experience.
• 8-10 years of experience with client interaction.

Mansioni

• Serve as the recordkeeping services plan expert and primary communication point for clients.
• Lead multi-client relationships and ensure timely delivery of recordkeeping services.
• Provide mentor support for new CSMs and participate in process improvements.
• Develop and manage client relationships to ensure service excellence and referenceable clients.
• Coordinate with Product Team and Relationship Management during product rollout and maintenance phases.

Conoscenze

Leadership

Influence

Communication

Cost/ risk analysis

Organization

MS Office

Relationship management

Formazione

Bachelor's degree

MBA

CEBS Certification desired

Strumenti

Microsoft Office

Descrizione del lavoro

Fidelity Investments Inc. seeks a Director, Client Service Management. The Client Services Manager will act as the recordkeeping services plan expert and primary client contact for Health and Welfare services, including client and participant interfaces.

Required are a BS/BA (MBA preferred), CEBS desired, and 5–7 years in Health and Welfare administration with 8–10 years in client interactions. Leadership, communication, and process improvement are essential.