Director, Health Access & Quality Operations

Kids for the Future; United States; Remote; USD 120,000 - 190,000; Full time

Benefits offered by this job

Competitive pay

Paid time off

Benefits package

Retirement plan

Mental health support

Job summary

The American Diabetes Association is seeking a Director of Health Access & Quality Operations to coordinate planning, budgets, performance reporting, projects, and process improvements. The role partners with Finance, Enterprise Strategy, PMO, and other internal teams to ensure priorities and deliverables are organized and executed.

The ideal candidate brings strong project management, analytical, and communication skills, with experience managing multiple priorities in a matrixed organization.

Qualifications

• Bachelor’s degree in business administration, management, operations, finance, organizational development, or a related field required.
• Minimum 5 years of experience in business operations, project management, program management, administration, or a related field.
• Experience supporting budgets, financial tracking, forecasting, and budget-to-actual reporting.
• Experience coordinating business or operational planning, including priorities, work plans, timelines, and resources.
• Experience coordinating projects with multiple stakeholders, timelines, and deliverables.
• Experience tracking KPIs, performance measures, or operational data.
• Experience working across departments or in a matrixed organization.
• Experience developing management reports, presentations, dashboards, or tracking tools.
• Experience identifying and implementing process or workflow improvements.

Responsibilities

• Coordinate departmental planning, priorities, timelines, deliverables, and operational activities.
• Maintain work plans, calendars, tracking tools, and reporting processes.
• Support leadership meetings, planning sessions, and operational reviews.
• Monitor deadlines, dependencies, resource needs, and follow-up actions.
• Support annual budget development and ongoing budget tracking in partnership with leadership and the Finance Team.
• Monitor expenditures, forecasts, commitments, and budget-to-actual performance.
• Prepare budget reports and identify variances, trends, and items requiring attention.
• Coordinate departmental KPI tracking and maintain dashboards, scorecards, and performance reports.
• Monitor progress against goals and milestones and coordinate follow-up on performance gaps.
• Coordinate departmental and cross-functional projects from planning through completion.
• Develop and maintain project plans, timelines, deliverables, risks, issues, and status reports.
• Coordinate information, meetings, decisions, and deliverables across Finance, Enterprise Strategy, PMO, People/HR, Technology/IT, Communications, Data/Analytics, and other internal partners.
• Escalate significant issues, risks, and delays to appropriate leaders.
• Identify opportunities to improve workflows, efficiency, consistency, and accountability.
• Support process improvement initiatives using data and continuous improvement practices.
• Develop and maintain SOPs, templates, workflows, and operational tools.

Skills

Project management

Budgeting

KPI tracking

Financial reporting

Cross-functional collaboration

Communication

MS Office (Excel, PowerPoint)

Education

Bachelor’s degree

Tools

Excel

PowerPoint

Dashboards/Reporting tools

Job description

The American Diabetes Association is seeking a Director of Health Access & Quality Operations to coordinate planning, budgets, performance reporting, projects, and process improvements. The role partners with Finance, Enterprise Strategy, PMO, and other internal teams to ensure priorities and deliverables are organized and executed.

The ideal candidate brings strong project management, analytical, and communication skills, with experience managing multiple priorities in a matrixed organization.