Director, GTM Systems & Platforms

Dropbox; United States; On-site; USD 203,000 - 274,000; Full time

Job summary

Dropbox is seeking a Director, GTM Systems to lead the Business Platform Partner team and own the GTM platform portfolio across Marketing, Sales, Customer Success, and Support. You will translate business strategy into scalable platform capabilities, balance debt and vendor needs, and govern investments with business stakeholders to drive measurable outcomes.

The role requires strong executive communication, 10+ years leading enterprise platforms, and a track record of enterprise transformation

Qualifications

• 10+ years of experience leading business systems, platform management, product management, business transformation, or GTM technology organizations.
• Experience managing enterprise GTM platforms such as Salesforce, CPQ, Marketo, Zendesk, Planhat, Outreach, Clari, or similar technologies.
• Proven experience leading cross-functional teams responsible for platform strategy, business process improvement, or enterprise transformation.
• Demonstrated ability to translate business strategy into scalable technology capabilities.
• Experience leading platform governance, roadmap prioritization, and business stakeholder management across multiple functions.
• Strong understanding of commercial business processes spanning Marketing, Sales, Customer Success, and Support.
• Experience partnering with engineering and technical architecture teams to deliver complex technology initiatives.
• Exceptional communication and executive stakeholder management skills.
• Demonstrated ability to lead organizational change and platform adoption at scale.

Responsibilities

• Own the business roadmap for the GTM platform portfolio across Marketing, Sales, Customer Success, and Support.
• Translate business priorities into platform capabilities that improve productivity and customer experience.
• Balance enhancements, technical debt, vendor capabilities, compliance needs, and long‑term platform evolution.
• Partner with Revenue Operations and business leaders to ensure platform investments align with evolving commercial priorities.
• Standardize AI‑assisted requirements development and workflow analysis.
• Build and lead a team of Business Platform Partners embedded within Marketing, Sales, and Customer Success & Support.
• Establish governance processes that evaluate, prioritize, and sequence platform investments across the GTM ecosystem.
• Lead cross‑functional prioritization across Revenue Operations, GTM Technology, Technical Architecture, Engineering, Analytics, Enablement, Finance, and Legal.
• Ensure platform decisions are grounded in business value and aligned across functions.
• Foster a product mindset focused on delivering measurable business outcomes rather than individual system enhancements.
• Lead the Platform Administration organization responsible for configuration, administration, release readiness, and ongoing health of core GTM platforms.

Skills

Leadership experience

Cross-functional leadership

Strategic thinking

GTM systems expertise

Executive stakeholder management

Education

Experience managing enterprise GTM platforms

Tools

Salesforce

CPQ

Marketo

Zendesk

Planhat

Outreach

Clari

Job description

Dropbox is seeking a Director, GTM Systems to lead the Business Platform Partner team and own the GTM platform portfolio across Marketing, Sales, Customer Success, and Support. You will translate business strategy into scalable platform capabilities, balance debt and vendor needs, and govern investments with business stakeholders to drive measurable outcomes.

The role requires strong executive communication, 10+ years leading enterprise platforms, and a track record of enterprise transformation