Director, Growth Operations

Hyatt; Chicago (IL); On-site; USD 143,000 - 190,000; Full time

Benefits offered by this job

Annual hotel stays

Flexible work schedule

Headspace subscription

On-site fitness center discount

Family assistance policy with paid PTO

Job summary

Hyatt seeks a Director, Growth Operations to drive governance and continuous improvement of Hyatt’s centralized Growth data environment. You’ll partner with IT, Analytics, regional Growth teams, and stakeholders to ensure data integrity and KPI alignment across the organization.

The role emphasizes data standards, quality, stewardship, and access controls, with opportunities to lead global initiatives and growth reporting in a hospitality-centric company.

Qualifications

• 7+ years in operations, technology enablement, CRM analytics, BI, or related fields.
• Experience administering CRM platforms (e.g., Salesforce) and reporting.
• Strong analytical, project management, communication and change skills.

Responsibilities

• Govern the centralized data environment for Hyatt Growth operations.
• Ensure data integrity, governance, and KPI consistency across teams.
• Define data standards, stewardship, metadata, and access controls.
• Coordinate release governance and impact of changes to data sources.

Skills

Analytics

Project management

Communication

Change management

Cross-functional leadership

Growth reporting

Education

Bachelor's degree

Tools

Salesforce

Reporting tools

BI tools

Job description

The Opportunity

Hyatt Hotels Corporation seeks an enthusiastic Director, Growth Operations to join our Global Growth Operations team. In this role, you will be collaborating with the broader Global Growth Strategy & Operations team, as well as IT, Analytics, regional Growth teams, and other cross-functional stakeholders, where you’ll be instrumental in continuing to make Hyatt a leading hospitality company. You will be part of a team that is passionate about our purpose, committed to nurturing curiosity and new skills, and building connections across the organization with colleagues, customers, and guests.

Organization- Hyatt Corporate Office

At Hyatt, we believe in the power of belonging and creating a culture of care, where our colleagues become family. Since 1957, our colleagues and our guests have been at the heart of our business and helped Hyatt become one of the best and fastest‑growing hospitality brands in the world. Our transformative growth and the addition of new hotels, brands, and business lines can open the door for exciting career and growth opportunities for our colleagues.

As we continue to grow, we never lose sight of what’s most important: People. We turn trips into journeys, encounters into experiences, and jobs into careers.

Why Now?

This is an exciting time to be at Hyatt. We are growing rapidly and are looking for passionate changemakers to be a part of our journey. The hospitality industry is resilient and continues to offer dynamic opportunities for upward mobility, and Hyatt is no exception.

How We Care For Our People

What sets us apart is our purpose—to care for people so they can be their best. Every business decision is made through the lens of our purpose, and it informs how we have and will continue to support each other as members of the Hyatt family. Our care for our colleagues is the key to our success. We’re proud to have earned a place on Fortune’s prestigious 100 Best Companies to Work For® list since 2013. This recognition is a testament to the tremendous way our Hyatt family continues to come together to care for one another, our commitment to a culture of inclusivity, empathy, and respect, and making sure everyone feels like they belong.

• Annual allotment of free hotel stays at Hyatt hotels globally


• Flexible work schedule


• Work‑life benefits including wellbeing initiatives such as a complimentary Headspace subscription, and a discount at the on‑site fitness center


• A global family assistance policy with paid time off following the birth or adoption of a child as well as financial assistance for adoption


• Paid Time Off, Medical, Dental, Vision, 401K with company match

Who You Are

As our ideal candidate, you understand the power and purpose of our culture of care, and embody our core values of Empathy, Inclusion, Integrity, Experimentation, Respect, and Wellbeing. You enjoy working with others, are results‑driven, and are looking for a variety of opportunities to develop personally and professionally.

The Role

The Director, Growth Operations is responsible for the administration, governance, and continuous improvement of the centralized data environment serving Hyatt’s Growth organization. This role partners with IT, Analytics, regional Growth teams, and cross‑functional stakeholders to ensure data integrity, consistent governance, and operational alignment of Growth KPI data across the organization. This role will be responsible for:

• Data Standards and Definitions: Establishes and maintains standardized definitions, business rules, hierarchies, and calculation methodologies for GIH (“Growth Intelligence Hub”) data elements and Growth KPIs.


• Data Quality Management: Monitors GIH data for completeness, accuracy, consistency, timeliness, and validity; investigates issues and coordinates corrective action with data owners and technology partners.


• Data Stewardship: Defines data responsibilities across global and regional Growth teams and ensures stakeholders fulfill established data‑management requirements.


• Metadata and Documentation: Maintains the GIH data dictionary, source‑to‑report mappings, lineage documentation, transformation logic, and governance procedures to support transparency and consistent use of data.


• Data Access and Controls: Partners with IT, Analytics, and business leaders to establish role‑based access, appropriate data‑use controls, and approval processes that balance business needs with confidentiality and compliance requirements.


• Issue Resolution and Escalation: Serves as the primary business point of contact for GIH data issues, prioritizes remediation efforts, resolves ownership questions, and escalates material risks or recurring defects.


• Release and Change Governance: Assesses the downstream impact of proposed changes to GIH data sources, structures, definitions, and reporting; coordinates stakeholder review, validation, communication, and implementation.

Qualifications

Experience Required:

• 7+ years of operations, technology enablement, CRM administration, analytics, business intelligence, or business systems experience.

Experience Preferred:

• Bachelor's degree required; Business, Information Systems, Analytics, Finance, or related field preferred


• Experience administering CRM platforms (e.g., Salesforce), reporting tools, and/or business process design


• Strong analytical, project management, communication, and change management skills


• Experience leading cross‑functional initiatives in a global organization preferred


• Growth‑related corporate hospitality reporting experience strongly preferred

The position responsibilities outlined above are in no way to be construed as all‑encompassing. Other duties, responsibilities, and qualifications may be required and/or assigned as necessary.

The salary range for this position is $142,500 - $190,000. This position is also eligible to earn an annual bonus. The final pay rate/salary offered to the successful candidate will depend on experience, skill level and other qualifications for the role, as well as the location of the performance of work. Pay for the successful candidate will meet local requirements, including the local minimum wage rate.