Director & GM, Manhattan Mod

Otis Worldwide Corporation; Northern, New York (KY, NY); Hybrid; USD 200,000 - 260,000; Full time

Benefits offered by this job

401(k) match with retirement plan

Paid vacation and holidays

Education scholarship program

Job summary

Otis Worldwide Corporation in the United States seeks a Director & GM to own the P&L and daily operations for an Operating Territory in the Modernization segment. You will lead a diverse team across field and office, driving sales strategy and customer experience while removing silos and delivering end-to-end service.

The role requires leadership in operations and sales, strong financial acumen, and a customer-centric mindset.

Qualifications

• Experience leading field operations and/or sales.
• Background in construction/engineering or elevator industry advantageous.
• Experience with safety regulations and compliance.
• Proven ability to motivate and develop teams and drive financial performance.

Responsibilities

• Lead by example with Otis Absolutes; hire, motivate, and develop teams.
• Drive profit and loss, execute sales strategy to grow business.
• Oversee operations in Modernization business and act as primary customer decision maker.
• Collaborate with Delivery Operations to improve efficiency and centralize admin.

Skills

Leadership

Sales Leadership

Operations Management

P&L Responsibility

Customer Experience

Communication

Job description

Would you like to join a truly international, talent driven company that values Safety, Ethics, Quality, Innovation and Employee Opportunity? Otis Elevator Company currently has a leadership opening in our Manhattan Modernization office.As a Director & GM, you’ll own the P&L and daily operations for an Operating Territory (OT). You’ll oversee all areas of the Modernization business, including sales & operations. Key responsibilities include a customer-centric approach to daily operations, removing silos and serving as the primary collaborator and decision maker closest to the customer.**What does a typical day look like?*** Leading by example regarding our Otis Absolutes (Safety, Ethics & Quality) and Leadership Behaviors.* Hiring, motivating, and developing a team of office and field-based employees, creating a high-performing culture; promoting inclusion, engagement & talent development.* Driving financial performance and managing profit & loss, delivering a successful sales strategy to drive business growth and market share.* Acting as first line of escalation for customers to support an end-to-end, seamless customer experience.* Maintaining knowledge of market dynamics, main competitors, and customers’ needs to anticipate industry trends and adapt strategies to maintain a competitive edge.* Building our customer portfolio, creating successful, long-lasting relationships.* Improving efficiencies within all areas, including route optimization and effective allocation of resources.* Managing transformation initiatives in line with the Operating Unit roadmap.* Collaborating with Delivery Operations to support continuous improvement and the centralization of admin activities to enable increased focus on the customer.**What’s in it for you?*** The opportunity to work in a highly visible impactful role that is critical to the region’s success.* A chance to work with an industry leading company and a recognized global brand.* Clear career progression paths.* Access to funded learning and development opportunities.**What will help you in this role?*** Leadership experience within field operations and/ or sales.* A background within construction/ engineering, elevator industry experience would be advantageous.* Working experience of safety regulations and compliance.* Enthusiastic and committed to delivering exceptional service regardless of situation.* Being an inspiring leader with an inclusive and collaborative style.* Effective communication and relationship building skills.* A strategic mindset blended with a tactical, hands-on approach.* Proven organizational skills.* Demonstrable experience influencing and leading change.* Strong business & financial acumen.* Analytical mindset with exceptional decision-making capabilities.**Work Authorization:**Given the nature of the position, Otis Elevator does not support sponsorship, e.g. H-1B or TN petitions/applications, for this position.**What we offer:*** A real commitment to career progression with access to funded study schemes such as our industry leading Employee Scholarship Program* We offer a 401(k) plan with a generous company match and an automatic retirement contribution for your future financial security from day one of your employment, you and your eligible dependents will receive comprehensive medical, prescription drug, dental, and vision coverage.* Enjoy three weeks of paid vacation, along with paid company holidays* We provide paid sick leave, employee assistance, and wellness incentive programs to support your well-being.* Life insurance and disability coverage to protect you and your family.* Voluntary benefits, including options for legal, pet, home, and auto insurance.* We offer generous birth/adoption and parental leave benefits, as well as adoption assistance, to support growing families.* Pursue your educational goals with our tuition reimbursement program.* Recognize and be recognized! We celebrate service anniversaries and offer spot performance bonus opportunities to show our appreciation.**Salary Transparency:**The salary range for this role is $200,000 to $260,000. We may ultimately pay more or less than the posted range, and the range may change in the future. Pay within the salary range will be based on several factors including, but not limited to, relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, and business or organizational needs.**Apply today to join us and build what’s next!**If you live in a city, chances are we will give you a lift or play a role in keeping you moving every day.Otis is the world’s leading elevator and escalator manufacturing, installation, and service company. We move 2.4 billion people every day and maintain approximately 2.4 million customer units worldwide, the industry's largest Service portfolio. You may recognize our products in some of the world’s most famous landmarks including the Eiffel Tower, Empire State Building, Burj Khalifa and the Petronas Twin Towers! We are 72,000 people strong, including engineers, digital technology experts, sales, and functional specialists, as well as factory and field technicians, all committed to meeting the diverse needs of our customers and passengers in more than 200 countries and territories worldwide. We are proud to be a diverse, global team with a proven legacy of innovation that continues to be the bedrock of a fast-moving, high-performance company.When you join Otis, you become part of an innovative global industry leader with a resilient business model. You’ll belong to a diverse, trusted, and caring community where your contributions, and the skills and capabilities you’ll gain working alongside the best and brightest, keep us connected and on the cutting edge.We provide opportunities, training, and resources, that build leadership and capabilities in Sales, Field, Engineering and Major Projects and our Employee Scholar Program is a notable point of pride, through which Otis sponsors colleagues to pursue degrees or certification programs. Today, our focus more than ever is on people. As a global, people-powered company, we put people – passengers, customers, and colleagues – at the center of everything we do. We are guided by our values that we call our Three Absolutes – prioritizing Safety, Ethics, Quality in all that we do. If you would like to learn more about environmental, social and governance (ESG) at Otis click here.Become a part of the Otis team and help us #Buildwhatsnext! *Otis is An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age, or any other protected class according to applicable law. To request an accommodation in completing an employment application due to a special need or a disability, please contact us at [e-mail].*