Director, Global Talent Acquisition

ACI Worldwide; United States; Hybrid; USD 180,000 - 280,000; Full time

Job summary

ACI Worldwide is seeking a Director of Global Talent Acquisition to reinvent how a global company hires, across every region and function. You’ll own end-to-end TA with AI, automation, and data, reporting to the CHRO and partnering with HR leaders to translate growth plans into hires.

You’ll build a worldwide team, set global strategy, and deliver scalable, compliant hiring programs while strengthening our employer brand in every market.

Qualifications

• A record of building and scaling high-volume software recruiting operations, including critical roles in platform engineering, AI/ML, cloud engineering, product and payments intelligence.
• Hands-on experience building and deploying AI recruiting solutions alongside ATS, CRM, sourcing, and assessment tech stacks.
• 10+ years of progressive software-industry talent acquisition experience, including 5+ years leading multi-layered TA teams.
• Experience leading recruiting across multiple countries and regions, covering technical, sales, operations, corporate, and executive roles.
• Experience managing RPO providers, search firms, and agencies, including contracts and performance.
• Working knowledge of global employment law, immigration, and hiring compliance.
• The credibility to influence HR VPs and executives on talent strategy.

Responsibilities

• Set the global strategy. Design bold, differentiated approaches for engineering, AI/ML, platform, data, and security roles.
• Pioneer an AI-enabled recruiting model. Rethink sourcing, screening, scheduling, and reporting with AI and automation.
• Build and lead a worldwide team. Hire, coach, and grow recruiters across regions and time zones.
• Be the partner leaders can’t plan without. Turn workforce plans and roadmaps into hiring projections and pipelines.
• Deliver at scale. Own full-cycle results from requisition intake through offer and onboarding.
• Build tomorrow’s pipeline today. Create evergreen sourcing strategies and market maps.
• Command the toolkit. Optimize AI-driven recruiting tech stack and manage external partners.
• Let the data lead. Use AI insights and KPIs to drive real hiring decisions.
• Make ACI the employer people talk about. Strengthen employer brand and candidate experience.
• Lead responsibly. Manage TA budget, vendor spend, and compliance across regions.

Skills

Global TA leadership

AI recruiting

Multi-country recruiting

RPO management

Budget management

Stakeholder influence

Data-driven hiring

Education

Bachelor's in HR / Business

Master's degree (plus)

Tools

ATS/CRM suites

Job description

Director, Global Talent Acquisition - Remote or Hybrid

Payments are being rebuilt. Help us build the team that does it.

Every time money moves in real time, somewhere in the world, there’s a good chance ACI technology is behind it. Our software powers mission-critical payments for banks, merchants, and billers on every continent. We are transforming how we deliver payment solutions as an intelligent payments orchestrator for our customers. The people who make that happen are the engineers, architects, data scientists, security experts, and business leaders we hire next.

We’re looking for a Director of Global Talent Acquisition to find them, and to reinvent how a global company hires them.

This is a rare seat. You’ll own talent acquisition end to end, across every region, business unit, and function. You’ll have the mandate to rebuild it with AI, automation, and data. You’ll report to the CHRO and partner directly with HR Vice Presidents and senior business leaders, who will look to you to turn their growth plans into hired teams.

This isn’t a role about maintaining a function. It’s a role about reinventing one.

What you’ll do

• Set the global strategy. Design bold, differentiated approaches for the roles that move our business: AI and machine learning, platform, software, cloud and infrastructure engineering, architecture, cybersecurity, data, product, and senior technical leadership.
• Pioneer an AI-enabled recruiting model. Rethink sourcing, screening, engagement, scheduling, and reporting with AI and automation, with human oversight, risk controls, and clear measures of quality, fairness, and candidate experience.
• Build and lead a worldwide team. Hire, coach, and grow a distributed team of recruiters across regions and time zones, and shape the structure, career paths, and AI capabilities that let it scale with the business.
• Be the partner leaders can’t plan without. Turn workforce plans, product roadmaps, and headcount forecasts into hiring projections, pipeline strategies, and capacity plans. Spot gaps between demand and talent supply early, and bring solutions, not just warnings.
• Deliver at scale. Own full-cycle results from requisition intake through offer and onboarding, including surge plans for hard-to-fill, business-critical searches.
• Build tomorrow’s pipeline today. Create evergreen sourcing strategies, talent communities, referral programs, and market maps that keep top talent warm.
• Command the toolkit. Select and optimize an AI-driven recruiting technology stack and lead our relationships with search firms, RPO providers, and staffing partners.
• Let the data lead. Use AI tools to generate global hiring insights and KPIs (time-to-fill, time-to-start, source-of-hire, pipeline conversion) that drive real decisions.
• Make ACI the employer people talk about. Partner with Marketing and Communications to strengthen our employer brand and deliver a standout candidate and hiring manager experience in every market.
• Lead responsibly. Manage the global TA budget and vendor spend, keep hiring compliant with labor, immigration, and data privacy requirements wherever we operate, and champion inclusive, equitable hiring.

What you bring

• A record of building and scaling high-volume software recruiting operations, including critical roles in platform engineering, AI/ML, cloud engineering, product and payments intelligence
• Hands-on experience building and deploying AI recruiting solutions alongside ATS, CRM, sourcing, and assessment tech stacks
• 10+ years of progressive software-industry talent acquisition experience, including 5+ years leading multi-layered TA teams
• Experience leading recruiting across multiple countries and regions, covering technical, sales, operations, corporate, and executive roles
• Experience managing RPO providers, search firms, and agencies, including contracts and performance
• Bachelor’s degree in HR, Business Administration, or a related field (master’s a plus), or equivalent experience
• Working knowledge of global employment law, immigration, and hiring compliance
• The credibility to influence HR VPs and executives on talent strategy

You’ll stand out if you have:

• Hands-on AI and high-volume software-industry recruiting experience
• A track record building global employer brand programs that measurably improved pipeline quality
• Experience implementing AI-enabled sourcing, screening, or engagement tools at enterprise scale
• SHRM-SCP, SPHR, or equivalent certification (nice to have, not required)

How you lead

You set a clear global vision and bring people with you. You adapt to local markets without losing global standards. You put AI to work removing bottlenecks and shortening hiring cycles, negotiate confidently with candidates, vendors, and executives, and lead change with clarity rather than chaos.

What to expect

• Hybrid or remote flexibility
• Approximately 10% travel (domestic and international) to meet your team, partners, and stakeholders
• Occasional early or late calls to connect with colleagues across time zones

Why ACI

Payments are at an inflection point, and the companies that win the right talent will define what comes next. At ACI, we’re big enough for you to make a real impact, and small enough that your work is seen. You won’t watch this transformation from the sidelines. You’ll build it, one great hire at a time.

ACI powers the global economy. Our people power ACI.

ACI Worldwide is an AA/EEO employer in the United States, which includes providing equal opportunity for protected veterans and individuals with disabilities, and an EEO employer globally.