Director, Global Support Services (GSS) AI Initiatives

Ryan LLC; Plano (TX); On-site; USD 180,000 - 240,000; Full time

Benefits offered by this job

Hybrid Work Options

Award-Winning Culture

Generous Personal Time Off (PTO)

14-Weeks of 100% Paid Leave for New Pr

Job summary

Ryan, LLC in Plano, TX seeks a Director, GSS (Corporate) AI Initiatives to lead AI-driven programs across Finance, Legal, Marketing, HR and other centralized teams. You will own a portfolio of AI initiatives from intake through delivery, partnering with IT and external vendors to implement practical solutions, ensuring adoption and measurable outcomes.

Hybrid role, office 3–4 days/week. Requires translating business needs into actionable use cases, building governance, risk management, and

Qualifications

• Bachelor’s degree required; advanced degree preferred.
• 10+ years in strategy, transformation, analytics, or technology roles.
• Experience leading cross-functional initiatives in a global organization.
• Experience with AI/ML or Generative AI solutions in business environments.
• Experience managing third-party vendors or technology partners.
• Experience in professional services or corporate support functions preferred.

Responsibilities

• Provide hands-on guidance to functional leaders on applying AI tools.
• Design and coordinate AI training and enablement programs for corporate functions.
• Establish and coach AI champions within functions to drive adoption.
• Lead execution of AI initiatives through internal resources and vendors.
• Define and implement a repeatable operating model for AI initiatives.

Skills

AI use cases

Program management

Cross-functional

Executive communication

AI governance

AI concepts

Vendor evaluation

Strategic execution

Education

Bachelor's degree

Job description

Why Ryan?

• Hybrid Work Options
• Award-Winning Culture
• Generous Personal Time Off (PTO) Benefits
• 14-Weeks of 100% Paid Leave for New Parents (Adoption Included)
• Monthly Gym Membership Reimbursement OR Gym Equipment Reimbursement
• Benefits Eligibility Effective Day One
• 401K with Employer Match
• Tuition Reimbursement After One Year of Service
• Fertility Assistance Program
• Four-Week Company-Paid Sabbatical Eligibility After Five Years of Service

Director, GSS (Corporate) AI Initiatives

The Director, GSS (Corporate) AI Initiatives is responsible for identifying, prioritzing, and executing AI-driven initiatives across Ryan’s global corporate support functions, including Finance, Legal, Marketing, HR, and other centralized teams. This role owns a portfolio of AI initiatives from intake through delivery, ensuring efforts are focused on high-value use cases and produce measurable outcomes. The Director partners closely with functional leadership, IT, and external vendors to translate business needs into practical AI solutions, while also driving adoption and building AI capability across the organization. This is a hybrid role based in Plano, TX, with an expectation of working from the office 3–4 days per week.

Duties and Responsibilities

People Lead cross-functional teams to deliver AI initiatives, including coordination across business stakeholders, IT, data teams, and external partners

• Provide hands‑on guidance to functional leaders and individual contributors on applying AI tools effectively in their day‑to‑day work.
• Design and coordinate AI training and enablement programs for corporate functions, including role‑based training, workshops, and ongoing support.
• Establish a network of AI “power users” or champions within functions to accelerate adoption and scale knowledge, and lead this group through frequent meetings, ensuring creation of use cases, adoption of tracking processes, and execution of completed initiatives.

Client (Internal)

• Partner with leaders across Finance, Legal, Marketing, HR, and other functions to identify and prioritize high‑impact AI opportunities.
• Establish and manage a structured intake and prioritization process for AI initiatives based on value, feasibility, and alignment with firm priorities.
• Serve as a practical advisor to functional teams on how AI can be applied to improve efficiency, quality, and scalability of their work.

Value

• Own and manage a portfolio of AI initiatives, including business case development, prioritization, execution tracking, and value realization.

Execution

• Lead execution of initiatives through internal resources and/or third‑party vendors, ensuring delivery against defined objectives.
• Evaluate, select, and manage external vendors, platforms, and tools to support AI initiatives.

Operating Model

• Define and implement a repeatable operating model for AI initiatives across corporate functions, including governance, prioritization, and delivery processes.
• Ensure alignment with firm standards related to data security, confidentiality, and risk management while enabling practical implementation.
• Track and report on outcomes, including efficiency gains, cost savings, and adoption metrics.

Education and Experience

• Bachelor’s degree required; advanced degree preferred.
• 10+ years of experience in strategy, transformation, analytics, or technology roles.
• Demonstrated experience leading cross‑functional initiatives in a complex, global organization.
• Experience working with or implementing AI/ML or Generative AI solutions in business environments.
• Experience managing third‑party vendors or technology partners.
• Experience in professional services or corporate support functions strongly preferred.

Required Skills

• Ability to translate business problems into clearly defined, actionable AI use cases.
• Strong program and project management capabilities across multiple concurrent initiatives.
• Ability to work effectively across functions in a matrixed environment.
• Strong communication skills, including the ability to work directly with senior leadership.
• Experience establishing or operating an AI or digital transformation function.
• Familiarity with AI governance and risk considerations.
• Practical understanding of AI capabilities and limitations.
• Experience evaluating and selecting technology vendors.
• Ability to balance strategic prioritization with hands‑on execution.

Preferred Skills

• Experience designing and delivering training or enablement programs.
• Experience in a global, professional services environment.
• Success Metrics / KPIs – First 12 Months

Success Metrics / KPIs

Portfolio & Delivery

• Establish a prioritized AI initiative portfolio across corporate functions within first 90 days.
• Deliver 3–5 high‑impact AI initiatives to production with measurable outcomes.
• Achieve on‑time delivery for ≥80% of approved initiatives.

Value Realization

• Demonstrate quantifiable efficiency gains or cost savings from delivered initiatives (e.g., time reduction, automation impact).
• Implement a consistent framework for tracking ROI across all AI initiatives.
• Deliver at least 1–2 scaled use cases per major function (Finance, HR, Marketing, etc.).

Adoption & Enablement

• Achieve targeted adoption metrics for AI tools within corporate functions (e.g., % of users actively leveraging tools monthly).
• Design and roll out role‑based AI training programs across corporate functions within first 6 months.
• Train a defined percentage of employees within corporate functions (e.g., 50%+) on approved AI tools and use cases.
• Establish and activate an AI champions network within key functions.

Operating Model & Governance

• Stand up a repeatable intake, prioritization, and governance process for AI initiatives within first 90–120 days.
• Define and implement standards for vendor selection, use case approval, and risk alignment.
• Establish regular reporting cadence on AI portfolio performance and outcomes.

Stakeholder Impact

• Achieve strong alignment and engagement with functional leadership, measured through adoption and participation.
• Be recognized as a go‑to resource for practical AI application within corporate functions.

Ryan offers outstanding opportunities to work in a dynamic, rapidly expanding tax services firm serving the world’s most respected Global 5000 companies. Our innovative work environment, accelerated growth path for high performers, competitive benefits package, and outstanding earning potential provide the most rewarding career experience available in the industry. Ryan employees are given the freedom to do their best work in the way they work best. With a clear understanding of expectations and accountabilities, our employees are given ownership of their time and flexibility to meet the demands of their professional and personal lives.

Applicants for employment in the US must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States and with Ryan LLC (i.e., H1-B visa, F‑1 visa (OPT), TN visa or any other non‑immigrant status). Job duties related to this role are to be conducted in a manner that adheres to privacy laws, as well as follows internal governance related to protecting confidential information and trade secrets, and to securing data and company records.

Equal Employment Opportunity/Affirmative Action/Accommodation Ryan, LLC is an equal opportunity employer and is committed to compliance with all applicable laws prohibiting employment discrimination. It is our policy to take all employment actions and make all employment decisions without regard to race, color, religion, creed, gender, sex (including pregnancy), affectional or sexual orientation, gender identity or expression, national origin, ancestry, age, marital status, citizenship status, genetic predisposition or carrier status, disability, military status, status as a disabled or other protected veteran or any other protected status under applicable law. It is Ryan's policy to make reasonable accommodation for qualified individuals with disabilities.

Ryan welcomes and encourages applications from people with disabilities.