Director, Global People Operations & AI (Fully Remote)

Ethos; United States; Remote; USD 163,000 - 288,000; Full time

Benefits offered by this job

Remote work

Equity

Dental insurance

Vision insurance

Medical insurance

Job summary

Ethos is seeking a senior leader to own the strategy and multi-year roadmap for Global People Operations, defining how the People organization delivers services across regions. You will lead the Global People Services team, setting standards, service levels, quality, and coverage across geographies.

In this role, you will drive automation and enablement across the organization, design a tiered service model, and establish clear routing and escalation.

Qualifications

• 10+ years in People/HR Operations, shared services, or people/business operations, including several years leading teams.
• Proven experience building or running a People/HR shared services function and a tiered service model.

Responsibilities

• Own the strategy and multi-year roadmap for Global People Operations.
• Lead the Global People Services team, setting standards, service levels, quality, and coverage across geographies.

Skills

Leadership

People/HR Operations

Strategy & Roadmapping

Job description

• Own the strategy and multi-year roadmap for Global People Operations, defining how the People organization delivers services across all regions.
• Lead the Global People Services team, setting standards, service levels, quality, and coverage across geographies.

Key Responsibilities:

• Set the direction for automation and enablement across the global People organization, establishing an operating model where AI agents and automation carry repeatable work and people own judgment and experience.
• Design and implement a tiered service model spanning self-service, shared services, and experts, with clear routing and escalation.

Qualifications:

• 10+ years in People/HR Operations, shared services, or people/business operations, including several years leading teams.
• Proven experience building or running a People/HR shared services function and a tiered service model.
• The US national base salary range for this full-time position is $163,000 - $288,000.
• Benefits include remote work, equity, dental, vision, and medical insurance.

Ethos

Ethos is a leading life insurance technology company on a mission to protect families by democratizing access to life insurance and empowering agents at scale. Ethos is transforming the life insurance experience with a robust three-sided technology platform, offering instant, accessible products and a seamless online process that requires no medical exams.