Director, Global Fairfield- Fairfield Office

Fairfield University; Fairfield (CT); On-site; USD 110,000 - 160,000; Full time

Job summary

Fairfield University seeks a Director to lead Global Fairfield, developing strategic priorities for study abroad and international student services. You will manage the campus office operations, partner relations, and new program initiatives.

The role requires 5–7 years in higher education program management, mastery of Terra Dotta and student information systems, and the ability to serve as DSO/ARO. Evening and travel duties are possible due to events and partnerships.

Qualifications

• Master’s Degree or equivalent related experience.
• 5-7 years’ experience in Higher Education program management including both study abroad and international student services.
• Demonstrated management of staff in an international education program environment.
• Ability to qualify to serve as DSO/ARO.
• Budget experience for projects and programs highly desirable.

Responsibilities

• Oversee study abroad and international student staff in the daily operations of the Fairfield Office.
• Interpreting complex federal immigration regulations and researches responses before advising students and administration on enrollment, employment, travel, family and personal issues.
• Working with International Student and Visa Manager to recommend changes to policies and procedures regarding international student experiences and programming.
• Scheduling and running weekly Connecticut staff meetings.
• Managing exchange partnerships to maintain balances and ensure optimal student experiences.
• Overseeing TerraDotta and Workday operations for study abroad and international student support.

Skills

Staff management

Terra DTotta

Student information systems

DSO/ARO

Budget management

Partnership development

Strong communication

Cross-cultural communication

Education

Master’s Degree or equivalent

Tools

Terra DTotta

Workday

Job description

Fairfield University is a co-educational, comprehensive Jesuituniversity with a 200-acre campus located along the scenicshoreline community of Fairfield, CT. The University is comprisedof approximately 3,500 undergraduate and 1,200 graduate studentspursuing degrees within 5 schools: The College of Arts andSciences, The Charles F. Dolan School of Business, The School ofEngineering, The Marion Peckham Egan School of Nursing and HealthStudies, and School of Education and Human Development. As anexpression of our Jesuit, Catholic mission and identity, Fairfieldembraces a liberal humanistic approach to education, encouragingcritical thinking, cultivating free and open inquiry, and fosteringethical and religious values.

Job Description:

As a member of the leadership team for Global Fairfield, theDirector assists the Associate Vice Provost Global Strategy indeveloping and implementing strategic priorities in the areas ofstudy abroad programming and international student services. Thisposition manages the day-to-day operations of the Fairfield CampusOffice with oversight of study abroad services, internationalstudent services, and partner relations. The Director will alsoassist the AVP Global Strategy with implementation of newpartnership initiatives.

Unusual Work Conditions:

Evenings and/or weekends to participate on campus events andoccasional national and international business travel.

Education, Certification, License, and ExperienceRequirements:

EDUCATION: Master’s Degree or equivalent related experience.

EXPERIENCE: 5-7 years’ experience with increasing responsibilitiesin Higher Education program management including both study abroadand international student services.

REQUIREMENTS:

• Demonstrated management of staff in an international educationprogram environment.
• Demonstrated aptitude in Terra Dotta and student informationsystems.
• Solid experience in building and maintaining partner relationsfor growing study abroad programs.
• Must qualify to serve as DSO/ARO.
• Budget experience for projects and programs highlydesirable.
• Ability to communicate effectively with students,administration & faculty, and parents about academic policy andprocedures.
• Able to manage multiple timelines and deliverables.
• Excellent problem solving and mediation skills.
• Strong organizational and presentation skills required.
• Strong written and oral communication skills.
• Strong cross-cultural communication skills desired.

Essential Functions:

Under the leadership of the AVP Global Strategy,

Manages day-to-day operations of Fairfield Office to ensureprompt, professional service for students, parents, partners andfaculty. This involves:

• Overseeing study abroad and international student staff in thedaily operations of the Fairfield Office
• Interpreting complex federal immigration regulations andresearches responses before providing advice to students andadministration on complex situations affecting enrollment,employment, travel, family and personal issues. These includeregulations established by the Department of Homeland Security(DHS), Department of State (DOS), Internal Revenue Service (IRS),Department of Motor Vehicles (DMV), and the Social SecurityAdministration (SSA)
• Working with International Student and Visa Manager torecommend changes to policies and procedures with regard tointernational student experiences and programming
• Scheduling and running weekly Connecticut staff meeting
• Meeting weekly with the AVP and Florence Office Director
• Managing exchange partnerships to maintain exchange balancesand ensure optimal student experiences
• Addressing problem escalations and keeping AVP informed ofissues and outcomes
• Handling internal and external communications
• Serving as liaison to other University offices and externalconstituencies
• Training and supervising student workers and graduateassistants

Manages Partner Relations for the Office of Global Fairfield.This involves:

• Assisting AVP with development and implementation of newprograms and partnerships including expanding relationships withDomestic partners to increase external enrollments.
• Representing Global Fairfield on Partner visits, Professionalconferences and other external Global Fairfield relatedevents.

Manages Support Systems and data reporting. Thisinvolves:

• Overseeing the TerraDotta and Workday operations for studyabroad and international student support
• Overseeing staff in the development and maintenance ofProcedures Manuals for assigned portfolios
• Collaborates closely with team on this process includingconducting regular Procedures meetings and ensuring individualsdeadlines are met for assigned outcomes
• Running weekly reports for AVP on study abroad andinternational student enrollments
• Compiling Statistical reports for Executive Leadership andDeans each semester
• Completing annual Open Doors reports for study abroad andinternational students
• Utilizes program evaluations and student survey findings topropose improvements to student services and program delivery

Work Schedule: 12-month role

Employee Type: Exempt and Supervisory

Applicable to all positions:

Performs such other duties, responsibilities, and activities asrequired by supervisor and as departmental/University needsindicate.

Category:

Academic - Admin

Performs such other duties, responsibilities, and activities asrequired by supervisor and as departmental/University needsindicate.

*Disclaimer

The above information indicates the general nature and level ofwork performed by employees within this classification. It is notdesigned to contain and should not be interpreted as acomprehensive inventory of all duties, responsibilities,activities, and/or qualifications required or expected of employeesassigned to this job. Duties, responsibilities, and activities maychange and new ones may be assigned at any time, with or withoutnotice.

All offers of employment are contingent upon a satisfactorybackground check.

Fairfield University provides equal employment opportunities to allemployees and applicants for employment and prohibitsdiscrimination and harassment of any type without regard to race,color, religion, age, sex, national origin, disability status,genetics, protected veteran status, sexual orientation, genderidentity or expression, or any other characteristic protected byfederal, state or local laws. This policy applies to all terms andconditions of employment, including recruiting, hiring, placement,promotion, termination, layoff, recall, transfer, leaves ofabsence, compensation and training.