Director, Global Fairfield- Fairfield Office

Fairfield University; United States; On-site; USD 70,000 - 100,000; Full time

Job summary

Fairfield University is seeking a Director for Global Fairfield to assist in developing strategic priorities in study abroad programming and international student services. The role involves managing the day-to-day operations of the Fairfield Campus Office, overseeing student services and partner relations.

The ideal candidate will possess a Master's Degree and 5–7 years of experience in higher-education program management. Strong communication and management skills are essential for this supervisory, exempt role.

Qualifications

• 5–7 years of experience in higher-education program management, including study abroad and international student services.
• Experience in budget management for projects and programs is highly desirable.
• Strong written and oral communication skills are required.

Responsibilities

• Manage daily operations of the Fairfield Office and oversee study abroad services.
• Train and supervise student workers and graduate assistants.
• Develop and maintain procedures manuals for study abroad operations.

Skills

Management of staff in an international education program

Cross-cultural communication

Problem-solving and mediation

Effective communication with diverse groups

Education

Master’s Degree or equivalent related experience

Tools

TerraDotta

Student information systems

Job description

Job Summary

As a member of the leadership team for Global Fairfield, the Director assists the Associate Vice Provost Global Strategy in developing and implementing strategic priorities in study abroad programming and international student services. The Director manages day‑to‑day operations of the Fairfield Campus Office, overseeing study abroad services, international student services, and partner relations, and supports implementation of new partnership initiatives.

Responsibilities

• Manage day‑to‑day operations of the Fairfield Office, ensuring professional service for students, parents, partners and faculty.
• Oversee study abroad and international student staff in the daily operations.
• Interpret complex federal immigration regulations and research responses before providing advice to students and administration.
• Work with the International Student and Visa Manager to recommend policy and procedure changes.
• Schedule and run weekly Connecticut staff meetings and meet weekly with the AVP and Florence Office Director.
• Manage exchange partnerships, maintain exchange balances, and ensure optimal student experiences.
• Address problem escalations, keep AVP informed, and manage internal and external communications.
• Serve as liaison to other University offices and external constituencies.
• Train and supervise student workers and graduate assistants.
• Manage partner relations, assist AVP with development and implementation of new programs and partnerships, and represent Global Fairfield at partner visits, conferences and events.
• Oversee TerraDotta and Workday operations for study abroad and international student support, develop and maintain procedures manuals, conduct procedures meetings, and ensure deadlines are met.
• Run weekly reports for the AVP on study abroad and international student enrollments, compile statistical reports for Executive Leadership and Deans each semester, complete annual Open Doors reports, and use program evaluations and student survey findings to propose improvements.

Education and Experience

• Master’s Degree or equivalent related experience.
• 5–7 years of experience with increasing responsibilities in higher‑education program management, including both study abroad and international student services.
• Demonstrated management of staff in an international education program environment.
• Demonstrated aptitude in TerraDotta and student information systems.
• Solid experience in building and maintaining partner relations for growing study abroad programs.
• Must qualify to serve as DSO/ARO.
• Budget experience for projects and programs highly desirable.
• Strong written and oral communication skills.
• Strong organizational and presentation skills required.
• Excellent problem‑solving and mediation skills.
• Ability to communicate effectively with students, administration, faculty, and parents about academic policy and procedures.
• Ability to manage multiple timelines and deliverables.
• Strong cross‑cultural communication skills desired.

Job Details

Work Schedule: 12‑month role.
Employee Type: Exempt and Supervisory.
Category: Academic – Admin.

Fairfield University provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.