Director, Global Digital Operations & AI Enablement

CARE; Atlanta (GA); Sur place; USD 109 000 - 152 000; Plein temps

Résumé du poste

CARE is creating a Director, Global Digital Support to unify fragmented support into a single global model. You will drive a Jira-based platform, standardize processes, and enforce policies across US, Manila, and CO teams. You will champion AI automation and 24/7 coverage, measuring success with global KPIs.

Reporting to CIO, you will shape the operating model, lead cross-regional teams, and build scalable career paths while enhancing user experience across CARE’s global digital support function.

Qualifications

• Bachelor's degree in Information Technology, Computer Science, Business or related field; Master's degree preferred.
• 10+ years of progressive IT/Digital experience, including at least 5 years managing global or multi-regional IT functions.

Responsabilités

• Lead and manage a globally integrated Digital Support Organization.
• Define and implement target operating model for unified global support by region and HQ.
• Establish a global RACI framework across Digital IT staff and CO IT teams.
• Foster collaboration across time zones with structured global rhythms.
• Recruit, coach, and develop support leaders across regions.

Connaissances

Global IT leadership

Change management

Stakeholder management

Communication

Formation

Bachelor's degree

Master's degree

Outils

Jira

Atlassian Products

Microsoft 365

Azure

Okta

Description du poste

CARE is creating a Director, Global Digital Support to unify fragmented support into a single global model. You will drive a Jira-based platform, standardize processes, and enforce policies across US, Manila, and CO teams. You will champion AI automation and 24/7 coverage, measuring success with global KPIs.

Reporting to CIO, you will shape the operating model, lead cross-regional teams, and build scalable career paths while enhancing user experience across CARE’s global digital support function.