Director, Global Customer Order Experience — Remote Eligible

Johnson & Johnson Innovative Medicine; Titusville (NJ); Hybrid; USD 150,000 - 258,750; Full time

Benefits offered by this job

Vacation – 120 hours per year

Sick time – 40 to 56 hours per year depending on state

Holiday pay – 13 days per year

Parental Leave – 480 hours

Bereavement Leave – up to 240 hours for immediate family

Caregiver Leave – 80 hours

Volunteer Leave – 32 hours

Job summary

A leading healthcare innovation company is seeking a Director for Customer Order Experience to align product strategy with business goals. The candidate will have at least 7 years in IT product management and a Bachelor's Degree. Key responsibilities include driving technology strategies and collaborating with senior leaders. The role offers a remote working option and a competitive salary range of $150,000 - $258,750.

Qualifications

• 7+ years of IT product management including process improvement and customer-centric design thinking.
• Demonstrated ability to work with business partners to define a data and analytics strategy.
• Strong leadership experience in building effective, collaborative teams.

Responsibilities

• Responsible for overall strategic direction for technology supporting Customer Order Experience.
• Align product strategy, roadmap, technical capabilities, and delivery to business goals.
• Collaborate with senior leaders to ensure consistent product delivery with quality.

Skills

Analytical Reasoning

Cost Management

Developing Others

Fact-Based Decision Making

Human-Computer Interaction (HCI)

Inclusive Leadership

Leadership

New Program Development

Performance Measurement

Product Development

Product Strategies

Project Management Methodology (PMM)

Research and Development

Software Development Management

Stakeholder Management

Strategic Supply Chain Management

Education

Bachelor's Degree or equivalent work experience

Job description

A leading healthcare innovation company is seeking a Director for Customer Order Experience to align product strategy with business goals. The candidate will have at least 7 years in IT product management and a Bachelor's Degree. Key responsibilities include driving technology strategies and collaborating with senior leaders. The role offers a remote working option and a competitive salary range of $150,000 - $258,750.