Director, Global Account Payable Solutions

American Tower; Boston (MA); On-site; USD 180,000 - 230,000; Full time

Job summary

American Tower seeks a Director of Payable Solutions to lead its Global Business Services Payables organization. You will oversee end-to-end service delivery across geographies, ensuring quality and efficiency while aligning with global standards.

The role requires 10+ years in large-scale service delivery and 5+ years in leadership, with ERP expertise (SAP/Oracle) and a strong focus on governance and ROI. Expect ~20% travel and collaboration with global teams.

Qualifications

• Bachelor’s degree required; concentration in Accounting or Finance strongly preferred.
• Master’s degree in Accounting, Business Administration, or related discipline preferred.
• 10+ years of experience in large-scale service delivery, global business services, or operations management.
• 5+ years in a leadership role managing global or regional delivery teams.
• Experience leading teams in process execution and service delivery in a complex global environment.
• Payables process expertise; telecommunications industry experience preferred.
• Success in implementing process optimization initiatives and global transformation programs.
• Strong background in service governance, KPI/SLA, customer experience, and vendor management.
• Hands-on experience with ERP systems (SAP, Oracle) and workflow automation tools.
• Financial accountability for budgets and ROI tracking.
• Excellent leadership, communication, and stakeholder management skills.
• Approximately 20% travel may be required.
• Strong organization, planning, and project management skills.
• Ability to work with different functional groups and levels to achieve results.
• Strong leadership skills; ability to motivate a team.

Responsibilities

• Lead global Payables teams and shape operating model, resource allocation across regions.
• Oversee standardized processes and adherence to SLAs.
• Develop and monitor KPIs; conduct stakeholder reviews and address performance risks.
• Manage third-party provider selection, onboarding, performance management, and contract compliance.
• Oversee compliance, audit readiness, and policy adherence for lease management.
• Define standardized end-to-end process designs with global owners; ensure seamless handoffs.
• Lead process changes, automation, and digital solutions to optimize delivery models.
• Lead transitions, migrations, and onboarding of new services.
• Translate process designs and business requirements into payables strategies.
• Facilitate payables reviews and governance forums with stakeholders.
• Serve as global point of contact for payables performance and escalations.
• Foster a culture of customer centricity, rigor, and innovation.

Skills

Leadership

Payables

ERP systems

KPI SLA

Vendor management

Budget management

Travel readiness

Education

Bachelor's degree in Accounting or Finance

Master's degree in related field

Tools

SAP

Oracle

Workflow automation

Job description

The Team

We are seeking a Director, Payable Solutions to join American Tower’s Global Business Services (“GBS”) Payables organization. The Director acts as the global delivery lead and oversees the end-to-end delivery of the organization’s services across all geographies, ensuring consistent quality, operational efficiency, and alignment with global standards. The Director is a key link between process strategy and day-to-day delivery, collaborating heavily with the global process owner and upstream Supply Chain and Property team employees to translate process design and standards into executable workflows and effective service delivery . The Director leads a geographically dispersed team in multiple time zones and partners with global process owners, service center leads, and business stakeholders to deliver high-performing, scalable, and customer-centric services.

The Payables team timely and accurately processes disbursements to employees, individuals, partnerships, corporations, and other entities through the Oracle Accounts Payable module.

What You Need to Succeed

• Bachelor’s degree required, with a concentration in either Accounting or Finance strongly preferred
• Master’s degree in Accounting, Business Administration, or a related discipline preferred.
• 10+ years of experience in large-scale service delivery, global business services, or operations management.
• 5+ years in a leadership role managing global or regional delivery teams.
• Experience leading teams in process execution and service delivery in a complex, global environment with a range of stakeholders.
• Payables process expertise, with telecommunications industry experience preferred.
• Success in implementing process optimization initiatives and global transformation programs.
• Strong background in service governance and KPI/SLA, customer experience, and vendor management.
• Hands‑on experience with enterprise resource planning systems (e.g., SAP, Oracle) and workflow automation tools.
• Financial accountability for managing budgets (e.g., project, staff) and return on investment tracking.
• Excellent leadership, communication, and stakeholder management skills, with a track record of influencing high‑performing teams across functional and regional boundaries.
• Approximately 20% travel may be required to support the position’s responsibilities.
• Strong organization, planning, and project management skills; ability to prioritize tasks for yourself and a team to meet requirements and deadlines.
• Ability to work with different functional groups and levels of employees to effectively and professionally achieve results.
• Strong leadership skills; ability to drive and motivate a team to achieve results.

What You Can Offer Us

• Lead global Payables teams, shaping the operating model and resource allocation across regions for optimal effectiveness, coverage, and scalability.
• Oversee consistent execution of standardized processes and adherence to service level agreements (“SLAs”).
• Develop and monitor key performance indicators (“KPIs”), lead structured stakeholder reviews, and proactively address performance risks, deficiencies, and escalations.
• Participate in the selection, onboarding, performance management, and contract compliance of third party providers.
• Oversee all compliance, audit readiness, and policy and/or regulatory adherence for lease management.
• Partner with global process owners to define standardized end‑to‑end process designs with seamless handoffs.
• Lead the implementation of process/workflow changes and automation and /or digital solutions to optimize delivery models, improve cost efficiency, and enhance lease management quality.
• Lead transitions, migrations, and onboarding of new services.
• Closely engage with stakeholders to translate process designs and business requirements into high‑quality payables strategies.
• Facilitate payables reviews and governance forums with market, regional, and senior stakeholders.
• Serve as the global point of contact for payables performance issues and escalations.
• Foster a culture of customer centricity, operational rigor, and innovation.

American Tower is a global digital infrastructure company serving customers through tower sites and other real estate solutions that support connectivity and opportunity, focused on achieving our vision of Building a More Connected World. Our success is rooted in the potential of our people and the power of local teams at our offices and sites across 25 countries.

We are one of the largest global Real Estate Investment Trusts (REITs) and a publicly traded (NYSE:AMT), Fortune 500 Company headquartered in Boston, Massachusetts. The next decade will be an exciting time as we evolve our infrastructure to meet tomorrow’s needs and position our people to elevate their impact, their potential, and our shared success. Come grow your career with us!

For more information about how American Tower is building a more connected world, visit americantower.com

American Tower is proud to be an equal opportunity employer and will not discriminate against an applicant or employee based on age, sex, sexual orientation, gender identity, race, color, creed, religion, national origin or ancestry, citizenship, marital status, familial status, disability, military or veteran status, genetic information, pregnancy, reproductive decisions, or any other characteristic protected under applicable law.

American Tower is committed to fair and equitable compensation practices. Placement within the salary range is based on a variety of factors, including relevant experience, skills, certifications, job level, and location. For U.S.-based candidates only, please see the base salary range for this position listed below. This position is also eligible for annual bonus, and annual equity award and participation in the Employee Stock Purchase Plan (ESPP). For candidates outside of the U.S., salary and benefits are based upon local market practice.

American Tower also offers a comprehensive benefits package, which includes healthcare coverage, a 401(k) savings plan, paid time off, company holidays, sick leave, parental leave, and access to an Employee Assistance Program focused on mental and financial wellness, please click here (https://www.americantower.com/us/careers/benefits) to learn more.