Director | Full-Time Leadership

Workstream; Queen Creek (AZ); On-site; USD 32,000 - 65,000; Full time

Benefits offered by this job

Health, Dental & Vision Insurance

Paid Training & Leadership Development

Sundays Off

Leadership Development Opportunities

Job summary

Chick-fil-A Ironwood & Ocotillo DTO in Queen Creek, AZ, is seeking a Director for a full-time leadership role. You will lead, coach, and develop teams, uphold high standards, and drive restaurant performance to deliver exceptional guest experiences.

As a hands-on leader, you will build stronger systems, mentor future leaders, manage operations, and own business results while enjoying Sundays off and a strong benefits package.

Qualifications

• Previous leadership or management experience.
• Experience in fast-paced operations or hospitality.
• Experience leading teams and developing people.

Responsibilities

• Lead, coach, and develop Team Members and restaurant leaders.
• Set clear expectations and hold the team accountable to high standards.
• Provide feedback, recognition, coaching, and performance support.
• Identify leadership potential and help develop the next generation of leaders.

Skills

Leadership

People development

Coaching

Team building

Operations excellence

Hospitality

Performance management

Communication

Job description

Director | Full-Time Leadership

Chick-fil-A Ironwood & Ocotillo DTO

$23–$47/hour | Full-Time | Leadership | Benefits | Closed Sundays

Lead People. Drive Results. Make an Impact.

Are you an experienced leader looking for more than just a management position?

At Chick-fil-A Ironwood & Ocotillo, our Directors are trusted leaders who take ownership of people, performance, and key areas of our business. This is a hands-on leadership position for someone who can develop others, solve problems, maintain high standards, and help move an entire restaurant operation forward.

As a Director, you won't simply oversee a shift. You'll help build strong teams, develop future leaders, improve systems, drive business results, and create an exceptional experience for both our Team Members and our guests.

If you're ready to take ownership, lead with purpose, and continue developing as a business leader, we want to meet you.

Why Join Our Leadership Team?

• Competitive Pay:$23–$47/hour
• Full-Time Leadership Position
• Health, Dental & Vision Insurance
• Paid Training & Leadership Development
• Sundays Off
• Professional & Personal Development Opportunities
• Leadership Experience in a High-Volume Business
• Opportunities for Continued Growth
• Positive, People-Focused Work Environment
• Opportunity to Make a Measurable Impact on the Business

What You'll Do

Lead & Develop People

• Lead, coach, and develop Team Members and restaurant leaders
• Set clear expectations and hold the team accountable to high standards
• Provide consistent feedback, recognition, coaching, and performance support
• Identify leadership potential and help develop the next generation of leaders
• Build strong relationships and create an environment where people feel supported, challenged, and valued
• Model professionalism, integrity, urgency, and Chick-fil-A hospitality

Drive Operational Excellence

• Help lead daily restaurant operations with excellence and consistency
• Maintain high standards for food quality, food safety, cleanliness, speed, accuracy, and guest experience
• Identify operational opportunities and implement solutions
• Ensure systems, procedures, and standards are followed consistently
• Respond effectively to challenges in a fast-paced environmentLead by example and remain actively involved in restaurant operations

Own Business Results

• Take ownership of assigned areas of the business and their performance
• Understand and monitor key performance indicators and restaurant goals
• Use data, observations, and feedback to identify opportunities for improvement
• Develop and execute action plans that produce measurable results
• Help control costs, improve efficiency, and protect restaurant profitability
• Communicate progress, challenges, and results to the Operator and leadership team

Build Better Systems

• Look for opportunities to improve processes rather than simply maintain them
• Create solutions that make the restaurant more efficient, organized, and consistent
• Follow through on projects and initiatives from planning through execution
• Collaborate with other Directors to ensure departments work together effectively
• Take ownership when problems arise and help create long-term solutions

Protect the Guest & Team Member Experience

• Create an environment where exceptional hospitality is the standard
• Ensure Team Members have the training, tools, communication, and support needed to succeed
• Address guest concerns professionally and use feedback as an opportunity to improve
• Help build a culture centered around excellence, accountability, teamwork, and genuine care for others

What We're Looking For

We're looking for a leader who is:

• Driven— motivated to achieve goals and improve results
• People-Focused— genuinely enjoys developing and investing in others
• Accountable— takes ownership and follows through
• Strategic— sees beyond today's shift and thinks about long-term improvement
• Organized— able to manage multiple priorities, projects, and responsibilities
• Adaptable— remains composed and effective in a fast-paced environment
• Results-Oriented— understands that great leadership should produce measurable results
• Team-Oriented— works collaboratively with other leaders rather than operating independently
• Professional— communicates clearly and represents the restaurant with maturity and integrity
• Growth-Minded— actively seeks feedback and opportunities to become a stronger leader

Schedule & Availability

This is a full-time leadership position with significant responsibility for restaurant operations.

Applicants should be prepared to:

• Maintain consistent full-time availability
• Work a combination of opening, daytime, evening, and/or closing shifts based on business needs
• Have availability on Fridays and Saturdays
• Support the restaurant during high-volume periods
• Maintain dependable, year-round availability
• Be flexible when leadership support is needed

Chick-fil-A is closed on Sundays.

Leadership Experience

Previous leadership or management experience is strongly preferred.

Experience in restaurants, hospitality, retail, operations, human resources, training, customer service, or another fast-paced leadership environment is beneficial.

However, we're equally interested in how you lead.

• Developing people
• Building strong teams
• Improving performance
• Solving problems
• Managing competing priorities
• Holding others accountable
• Taking ownership of results
• Leading through change
• Following through on commitments

More Than Managing a Shift

A Director at Chick-fil-A Ironwood & Ocotillo is expected to think like a business leader.

You’ll have the opportunity to own meaningful areas of the restaurant, develop people, improve systems, influence culture, and help shape the future of our organization.

We want leaders who aren't satisfied with simply asking:

“How did the shift go?”

We want leaders who ask:

“How can we make tomorrow better?”

Ready to Lead at the Next Level?

$23–$47/hour. Full-time. Benefits. Leadership development. Sundays off.

If you're a driven, people-focused leader who takes ownership, develops others, and wants the opportunity to make a meaningful impact on a growing business,

Most Chick-fil-A restaurants are operated by independent franchised business owners who make their own employment decisions and are responsible for their own content and policies.

Working at a Chick-fil-A restaurant is more than a job – it’s an opportunity for teamwork and leadership development in a positive, people-focused environment. Most Chick-fil-A restaurants are locally owned and operated by independent, franchised Operators who invest in the future of their Team Members and give back to their communities.