Assistant Manager

Workstream; Keller (TX); On-site; USD 40,000 - 44,000; Full time

Benefits offered by this job

Starting pay

Quarterly bonus

Health insurance

Dental insurance

Vision insurance

401(k) matching

Paid Time Off

Leadership coaching

Free meals

Uniform discounts

Clear leadership path

Job summary

Chick-fil-A Keller & N. Tarrant Pkwy is seeking an Assistant Manager/Director to lead and develop Team Leaders, driving department-level operational excellence and guest satisfaction.

You will oversee financial stewardship, partner with senior leadership, and build scalable training systems to grow leaders in a fast-paced environment. It’s a clearly defined leadership ladder from Specialist to Senior Director, with potential for Owner/Operator progression for the right person.

Qualifications

• Experience leading teams and developing leaders.
• Ability to train and sustain high standards under pressure.
• Strong communication and interpersonal skills.
• Willingness to work early mornings, evenings, and Saturdays.

Responsibilities

• Lead and develop Team Leaders and team members to achieve department-level operational excellence.
• Drive guest satisfaction by upholding hospitality, food quality, speed, and accuracy.
• Oversee financial stewardship — sales growth, labor management, and cost efficiency.
• Partner with senior leadership to execute strategic initiatives and goals.
• Build and own training systems for consistent, scalable performance.
• Recruit, develop, and retain strong leaders and pipeline growth.
• Foster accountability, servant leadership, and continuous improvement.
• Own shift completely — anticipate problems and set up the next team.

Skills

Leadership

People development

Team building

Operational excellence

Communication

Problem solving

Education

High school diploma or equivalent

College experience a plus

Job description

Assistant Manager/Director — Chick-fil-A Keller & Chick-fil-A N. Tarrant Pkwy

Impacting Lives with Excellence in Leadership.

We own results. We build people. We rise in pressure.

At Chick-fil-A Keller and Chick-fil-A N. Tarrant Pkwy, we don't just run restaurants — we develop leaders. The Assistant Director role sits at a critical point in our leadership pyramid:Department Stability. You are the person who brings consistency when things are hard, develops Team Leaders into their potential, and holds the standard when the pressure is highest. If that's who you are — or who you're becoming — we want to meet you.

Why This Role Matters

Assistant Directors are the connective tissue of our operation. You lead the leaders. You own the outcomes of your department. You build the training systems that make excellence repeatable and develop the people who will carry this mission forward.

This is also a role with real trajectory. At Chick-fil-A Keller and N. Tarrant Pkwy, our leadership pathway runs from Specialist to Senior Director — and every level is intentional. As an Assistant Director, you are a strong Level 3 leader growing into Level 4, preparing to multiply your impact across the organization. For the right person, this path can ultimately lead to the highest opportunity in our brand: becoming a Chick-fil-A Owner/Operator.

What You'll Do

• Lead and develop Team Leaders and team members to achieve department-level operational excellence
• Drive guest satisfaction by holding the highest standards for hospitality, food quality, speed, and accuracy
• Oversee financial stewardship — sales growth, labor management, and cost efficiency
• Partner with senior leadership and the Operator to execute strategic initiatives and operational goals
• Build and own training systems that make great performance consistent and scalable
• Recruit, develop, and retain strong leaders — building the pipeline above and below you
• Foster a culture of accountability, servant leadership, and continuous improvement
• Own your shift completely — anticipating problems, delegating clearly, and setting the next team up for success

Who You Are

At this level, leadership is measured by what you build and what you sustain. We look for Assistant Directors who embody all three of our Leadership Manifesto core values:

Lead with Responsibility You own department results. You don't wait for problems to be handed to you — you see them, claim them, and solve them. You hold your leaders accountable with clarity and respect, and you never confuse busyness with ownership. When something goes wrong in your department, you look inward first.

Develop with Purpose You are intentional about the growth of every Team Leader under your care. You build training systems that don't depend on any one person. You delegate not just tasks, but responsibility — because you know that developing people is the most important thing you do. You are always thinking about who's next and what they need from you to get there.

Perform Under Pressure You are at your best when it's hardest. You maintain standards when the restaurant is slammed, when you're short-staffed, when the unexpected happens. You delegate clearly, stay composed, and bring a steadiness that your team leans on. Pressure doesn't change who you are — it reveals it.

You also bring:

• 1+ years of leadership experience leading a team of 10 or more people, with direct responsibility for their results and performance
• High school diploma or equivalent required; college experience a plus
• The ability to inspire, coach, and hold others accountable with honor and respect
• Strong problem-solving and decision-making skills with a genuine growth mindset
• Excellent organizational, communication, and interpersonal abilities
• Flexibility to work early mornings, evenings, and Saturdays
• Must be at least 18 years old

What We Offer

This is an investment in your future — not just a job:

• Starting pay: $19–$21/hr+ overtime eligibility, depending on role and experience
• Quarterly performance bonus— up to 10% of wages, tied to Food Safety, Guest Satisfaction, and Sales goals
• Health, dental, and vision insurance— full-time eligibility after 60 days
• 401(k) with employer matchingafter 1 year
• Paid Time Off
• Intentional leadership coaching and development— we are committed to equipping you to be your best
• Free meals while workingand uniform discounts
• A clear pathway through our leadership pyramid — and for the right person, a future as a Chick-fil-A Owner/Operator

Position Type

Full-time. Available at both Chick-fil-A Keller and Chick-fil-A N. Tarrant Pkwy. Closed every Sunday.

Our purpose is to glorify God by being faithful stewards of all that is entrusted to us and to have a positive influence on all who come in contact with Chick-fil-A. If that's the kind of organization you want to grow with, we'd love to meet you.

Ready to own it? Apply today.

Working at a Chick-fil-A® restaurant is more than a job – it’s an opportunity for teamwork and leadership development in a positive, people-focused environment. Most Chick-fil-A restaurants are locally owned and operated by independent, franchised Operators who invest in the future of their Team Members and give back to their communities.