Director, Front Office: Elevate Guest Experience & Revenue

Highgate Hotels L.P.; New York (NY); On-site; USD 120,000 - 180,000; Full time

Job summary

Highgate Hotels is seeking a Director of Front Office for The Manhattan at Times Square. Lead Guest Services, Valet and Front Desk operations to deliver exceptional guest experiences in a high-traffic property located on Seventh Avenue in Midtown Manhattan.

The role includes maximizing room revenue, coordinating with on-site restaurant and retail operations, and developing managers within the Rooms Division.

Qualifications

• At least 6 years of progressive experience in a hotel or related field.
• Previous Front Office management experience is required.
• Must be proficient in MS Excel and MS Word.
• Long hours sometimes required.
• Must be able to communicate effectively with all levels of employees and guests.
• Must multitask and meet deadlines.

Responsibilities

• Oversee Guest Services, Valet, and Front Desk to deliver courteous service while maximizing room revenue.
• Liaise with leased restaurant and retail operations housed in the hotel.
• Develop and mentor Rooms Division managers and staff.

Skills

Front Office management

MS Excel

MS Word

Communication skills

Multitasking

Attention to detail

Education

4-year college degree

2-year college degree

Tools

MS Excel

MS Word

Job description

Highgate Hotels is seeking a Director of Front Office for The Manhattan at Times Square. Lead Guest Services, Valet and Front Desk operations to deliver exceptional guest experiences in a high-traffic property located on Seventh Avenue in Midtown Manhattan.

The role includes maximizing room revenue, coordinating with on-site restaurant and retail operations, and developing managers within the Rooms Division.