Front Desk Manager: Elevate Guest Experience & Operations

Highgate; New York (NY); On-site; USD 70,000 - 95,000; Full time

Job summary

Highgate Hotels is seeking an Operations Manager for Hyatt Regency Times Square to plan and direct hotel operations, improving productivity and efficiency. You will oversee Front Office, F&B, and related departments while maintaining Paramount standards of service.

The role requires leadership, strong communication, and the ability to manage shift coverage, payroll, and reports. Excess workloads and guest requests must be handled with professionalism.

Qualifications

• 5+ years in hotel or related field or equivalent experience.
• Previous supervisory responsibilities.
• Proficient in Windows and MS Office.
• Ability to work long hours when required.
• Strong verbal and written communication with all levels.

Responsibilities

• Assist Front Office leadership in managing daily operations.
• Provide lobby presence to support front desk guests.
• Oversee F&B shift coverage as needed.
• Balance hotel room type inventory and occupancy.
• Ensure lobby, Mezzanine, and F&B areas meet standards.
• Monitor and act on upsell programs.
• Handle guest requests and resolve complaints during shifts.
• Perform night audit functions and produce related reports.
• Attend meetings to maintain morale and productivity.
• Participate in MOD coverage as required.

Skills

Hotel ops

Supervisory

Guest service

Windows

Excel

Communication

Tools

Windows OS

MS Excel

Word processing

Job description

Highgate Hotels is seeking an Operations Manager for Hyatt Regency Times Square to plan and direct hotel operations, improving productivity and efficiency. You will oversee Front Office, F&B, and related departments while maintaining Paramount standards of service.

The role requires leadership, strong communication, and the ability to manage shift coverage, payroll, and reports. Excess workloads and guest requests must be handled with professionalism.