Director - Forward Deployed Engineering

Aurigo Software Technologies; Austin (TX); Presencial; USD 180.000 - 260.000; Jornada completa

Descripción de la vacante

Aurigo Software Technologies is seeking a senior leader to head the Forward Deployed Engineering practice, the team deploying AI agents into capital program environments and building the revenue-ready commercial foundation for outcome‑as‑a‑service contracts.

You will own executive relationships with agency leaders, shape pilots, define pricing, and scale the practice across engagements while collaborating with Aurigo's leadership to translate field intelligence into strategic product decisions.

Formación

• Bachelor's degree required; Master's in CS or Management preferred.
• 10+ years leading customer-facing technology or professional services teams.
• Experience structuring and closing tech or professional services agreements with public agencies.
• Experience scaling a professional services or delivery practice.
• Technical fluency to discuss AI agent capabilities with agency executives.
• Builder's orientation: excited by creating new capabilities.

Responsabilidades

• Own executive relationships across active FDE accounts.
• Source and qualify pilot opportunities with sales and customer success teams.
• Structure, price, and close FDE commercial agreements.
• Lead expansion conversations and drive ARR growth.
• Build and manage the FDE team and operating model.
• Represent Aurigo externally at conferences and briefings.
• Translate field intelligence into product and strategy input.

Conocimientos

Executive leadership

AI capability fluency

Customer-facing leadership

Educación

Bachelor's degree

Master's degree in CS or Management preferred

Descripción del empleo

Aurigo is an AI-native capital program management platform trusted by over 300 customers managing more than $450 billion in capital programs across North America. With over 40,000 projects delivered, Aurigo helps organisations in transportation, water and utilities, healthcare, higher education, and government plan, build, and manage infrastructure with confidence. Recognised as one of the Top 25 AI Companies of 2024 and a Great Place to Work for three consecutive years, we leverage artificial intelligence to create smarter, more connected outcomes. At Aurigo, we don't just build software — we help shape the future of infrastructure.

Location: Austin

Work Mode: Up to 50% Field-Present

Type: Full-Time Employee

Role Overview

You lead Aurigo's Forward Deployed Engineering practice the team that deploys AI agents directly inside capital program environments and builds the commercial foundation that converts technical deployments into long-term recurring revenue. Initially, this means standing up the delivery model, developing the pilot customer base, and building the commercial architecture for outcome-as-a-service contracts. At scale, it means running a practice that spans multiple simultaneous engagements across the infrastructure market.

This is an executive role, not a delivery role. You will own the relationships with agency executives who control capital program budgets. You will collaborate with Aurigo leadership team to help translate field intelligence into strategic decisions. You will be present at key moments in every engagement, but day-to-day delivery is your team's job.

Key Responsibilities

• Own the executive relationship at every active FDE account serving as senior Aurigo sponsor and the escalation point for anything requiring executive authority
• Source and qualify new pilot opportunities, coordinating with Aurigo's sales and customer success teams
• Structure, price, and close FDE commercial agreements, translating delivered agents into outcome as a service pricing
• Lead the expansion conversation at mature pilot accounts, presenting the next-agent roadmap and driving incremental ARR growth through additional contracted agents
• Build and manage the FDE team; own hiring decisions and the practice's operating model
• Represent Aurigo's agentic delivery capability externally, at industry conferences, in customer executive briefings, and in conversations with potential partners and acquisition targets
• Translate field intelligence into product and strategy input; what agents the market needs, what is blocking deployments, what pricing the market will bear

Candidate Profile

Required

• Bachelor's degree in any discipline required. Master's degree in Computer Science or Management preferred
• 10+ years of experience leading customer facing technology organizations or professional services teams.
• Experience structuring and closing professional services or technology agreements with public agencies
• Experience scaling a professional services or delivery practice
• Technical fluency to discuss AI agent capabilities credibly with agency executives and make sound decisions about what the team can and cannot deliver
• A builder's orientation: you are energized by standing something new up, not managing something already established

Preferred

• Experience in infrastructure technology, capital program consulting, or adjacent fields
• Executive relationships across the public infrastructure owner community: DOTs, transit authorities, water utilities, or comparable agencies; relationships you can activate with a phone call, not just LinkedIn connections
• Familiarity with AI-powered workflow automation, agentic platforms, or data-driven infrastructure operations
• Prior P&L ownership or practice leadership responsibility

Aurigo Software Technologies is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by applicable law.