Director, Food and Dollar

Community Coffee; Frisco (TX); On-site; USD 120,000 - 150,000; Full time

Job summary

A leading coffee brand is hiring a Director of Food & Dollar Channel to drive profitable growth and lead a team of account managers. The role emphasizes developing customer-specific strategies and collaborating with cross-functional teams. The ideal candidate has 10+ years of experience within retail or CPG environments, with proven success in managing financial decisions and leading teams. This position offers an opportunity to significantly impact the company's growth and retail strategy.

Qualifications

• 10+ years of experience in retail or CPG environments with decision-making responsibilities.
• Strong ability to manage profits and growth trade-offs across various strategies.
• Experience leading and developing high-performing teams.

Responsibilities

• Develop and execute retail strategies aligned to business priorities.
• Own sales and margin performance for the Food & Dollar channel.
• Lead and coach account teams to achieve performance standards.

Skills

Leadership and coaching

Data analysis

Commercial financial decisions

Job description

At Community Coffee, every cup tells a story. As America’s #1 family-owned and operated retail coffee brand, we blend cherished traditions with innovative thinking to create a dynamic, fast-paced environment that’s as energizing as our coffee. Here, you’ll thrive in a setting that challenges you to grow professionally while making a meaningful impact every day. Join our family and transform your passion for coffee into a rewarding career—where every day is an opportunity to craft exceptional experiences and build lasting connections.

Position Overview

The Director of Food & Dollar Channel is responsible for driving profitable growth, retailer strategy, and internal P&L performance across food and dollar retailers. This role leads a team of National Account Managers and category partners, ensuring retailer-specific strategies, price-pack architecture, and execution discipline are aligned to retailer economics and internal financial objectives.

This role operates at both a strategic and executional level, translating enterprise priorities into customer-specific strategies while serving as a key voice in broader commercial planning. The Director partners closely with Marketing, RGM/Pricing, Supply Chain, and Sales Operations to deliver results across volume, revenue, and share.

Key Responsibilities

Retail Strategy & Customer Leadership

• Develop and execute customer-specific retail strategies aligned to enterprise growth priorities
• Lead annual joint business planning (JBP) and long-range customer planning
• Ensure strategies are grounded in shopper behavior, store format realities, and retailer margin economics
• Strengthen strategic partnerships with retail customers through data-driven insights and proactive collaboration that drive category and trip growth
• Represent the customer voice in internal planning and innovation discussions

Commercial Performance & Financial Leadership

• Own sales, margin, and net contribution performance for the Food & Dollar channel
• Deliver volume, revenue, profit, and share targets across assigned retail accounts
• Make disciplined trade-offs across price, pack, promotion, and media investments
• Monitor performance metrics and adjust plans to drive account growth and profitability
• Guide price-pack architecture by store format or region
• Ensure clear good / better / best logic across food and dollar retailers
• Balance value accessibility with margin protection
• Prevent assortment creep and unproductive SKU proliferation
• Partner with Finance, RGM, and Analytics to evaluate promotion ROI, optimize mix, and increase profitable volume

Cross-Functional Leadership

• Partner with Product and Innovation on product launches and assortment changes
• Serve as the primary Food & Dollar account voice for marketing and media planning
• Collaborate with Demand Planning and Supply Chain to align forecasts, inventory, and service levels

Leadership & Culture

• Lead, coach, and develop high-performing retail sales leaders and account teams
• Set clear expectations, priorities, and performance standards
• Foster a culture of accountability, collaboration, and continuous improvement
• Build strong internal partnerships grounded in trust and shared ownership of results

*May be asked to perform additional duties as necessary

Position Requirements

• 10+ years of progressive experience owning assortment, pricing, and financial decisions within retail, marketplace, or CPG environments
• Demonstrated ability to manage profit and growth trade-offs across pricing, cost, margin, and customer programs
• Strong fluency using data and commercial systems to drive real-time decisions and anticipate risk
• Proven success leading, coaching, and developing cross-functional and/or account teams, including setting clear direction, accountability, and performance expectations
• Internal Only: Experience with Community Coffee, even if unrelated, may fulfill this requirement at the discretion of the hiring manager with approval from Human Resources