Director, Fleet Service

Ladders; Alameda (CA); On-site; USD 210,000 - 247,000; Full time

Benefits offered by this job

Relocation assistance

Medical coverage

Dental coverage

Vision coverage

Equity grants

401(k) retirement plan

Professional development reimbursement

Job summary

Our client seeks a Director, Fleet Service to lead a global field service organization supporting autonomous systems in demanding environments. The role focuses on 24/7 mission success, cross-functional alignment, and scalable field operations across international deployments.

The position shapes technician development, strengthens incident response, and creates feedback loops to improve future system design and operational performance, based in Alameda, CA.

Qualifications

• Bachelor's or Master's degree in Engineering (Mechanical, Electrical, Systems, Robotics, Aerospace or related).
• 10+ years of operational experience in complex technical services within shipyards, heavy industrial settings, or global maritime environments.
• 5+ years in engineering leadership or lead roles managing support teams for complex hardware or autonomous systems.
• Strong communication skills to convey technical info to cross-functional partners and executives.
• Experience in fast-paced, multi-disciplinary operational environments.

Responsibilities

• Lead and manage a global field team to support 24/7 mission success and incident response.
• Serve as liaison between field operations and internal partners, including Engineering and Logistics.
• Oversee resource allocation and schedule personnel for international deployments.
• Design technician development pathways to build leadership within the team.
• Capture field data and establish feedback loops to inform future vehicle design improvements.
• Optimize asset and project management systems for efficient operations.
• Foster a culture of accountability and excellence in autonomous systems operations.

Skills

Engineering leadership

Cross-functional communication

Global operations

Field service management

Operational excellence

Education

Bachelor's or Master's in Engineering

Job description

For our client, we are seeking a Director, Fleet Service to join the team of a leader in the Information Technology space.

This leader will oversee a global field service organization that supports complex autonomous systems in demanding operational environments. The role is centered on driving 24/7 mission success, building strong cross-functional alignment, and ensuring field operations scale effectively across international deployments.

This position will also shape technician development, strengthen incident response, and create feedback loops that improve future system design and operational performance.

Location: Alameda, CA - US based candidates only, no visa sponsorship available

Compensation: $210,000 – $247,000 annually

Responsibilities

• Lead and manage a global team of field personnel to support 24/7 mission success and incident response
• Serve as the primary liaison between field operations and internal partners, including Engineering and Logistics
• Oversee resource allocation and strategically schedule personnel for international deployments
• Design technician development pathways to build leadership within the team
• Capture field data and establish feedback loops to inform future vehicle design improvements
• Optimize asset and project management systems for efficient operations
• Foster a culture of accountability and excellence in support of autonomous systems operations

Qualifications

• Bachelor's or Master's degree in Engineering, such as Mechanical, Electrical, Systems, Robotics, Aerospace, or a related technical discipline
• 10+ years of operational experience in complex technical services within shipyards, heavy industrial settings, or global maritime environments
• 5+ years in engineering leadership or lead roles managing support teams for complex hardware or autonomous systems
• Strong communication skills with the ability to convey technical information to cross-functional partners and executives
• Experience working in a fast-paced, multi-disciplinary operational environment

Benefits

• Generous PTO and a robust holiday schedule
• Comprehensive medical, dental, and vision coverage with significant employer contributions
• Equity grants to share in long-term value creation
• 401(k) retirement plan with flexible contribution options
• Annual reimbursement for professional development
• Relocation assistance for eligible roles

Our client is an equal opportunity employer.