DIRECTOR, FINANCIAL REVIEW & PROCESSING

NYC Department of Social Services; New York (NY); On-site; USD 80,000 - 110,000; Full time

Job summary

The NYC Department of Social Services seeks an Administrative Manager NM II to lead the Division of Financial Review & Processing within the Revenue Office. The role focuses on managing ARU and FRP units, coordinating with agencies, and ensuring effective recovery and savings through interventions.

Responsibilities include implementing new programs and procedures, supervising staff, preparing reports, and communicating status to senior management.

Qualifications

• Experience in program management or planning with staff supervision.
• Ability to implement policy changes and improve procedures.
• Strong liaison and communication across agencies and departments.

Responsibilities

• Manage and develop the operational activities of ARU and FRP units.
• Maintain cross‑department communications and advise leadership on DFRP matters.
• Identify at‑risk situations and maximize recovery efforts.
• Lead implementation of new or revised computer programs and procedures.
• Direct policy and procedural adherence to federal, state, and city laws.

Skills

Organizational skills

Written communication

Interpersonal communication

Decision making

Project coordination

Education

Baccalaureate degree with 4 years experience

Associate degree + 5 years experience

High school diploma + 6 years experience

Education/experience equivalent with supervisory

Tools

Microsoft Word

Excel

PowerPoint

WMS

HRA Viewer

POS

Job description

APPLICANTS MUST BE PERMANENT IN THE ADMINISTRATIVE MANAGER CIVIL SERVICE TITLE.

The Department of Social Services Accountability Office (DSS-AO) is responsible for supporting the integrity of social services programs administered by the New York City Human Resources Administration (HRA), Department of Social Services (DSS) and Department of Homeless Services (DHS).

DSS-AO maintains the operation of the Office of Audit and Quality Assurance (OAQA), Office of Compliance & Support (OAS), Investigation, Revenue and Enforcement Administration (IREA), Office of Data Security Management (ODSM) and the Vendor Monitoring Office (VMO).

The Office of Revenue is responsible for revenue collection and centralized data reporting. Within the Revenue Office, DFRP is responsible for initiating adverse actions on cash assistance cases due to information obtained from the State Wage Reporting, Department of Corrections, Unemployment Insurance and child support greater than cash assistance grant computer matches.

The Office of Revenue is recruiting for (1) Administrative Manager NM II to function as a Director, Division of Financial Review Processing who will:

Responsibilities

• Manage, plan, and develop the operational activities of the Assistance Reimbursement Unit (ARU) and Financial Review & Processing (FRP) units.
• Maintain intra/inter departmental communications and liaison between various agencies/departments such as FIA, OCSS, MICSA, OLA, HRS, OTDA, etc. Advise the ADC on all DFRP matters. Take corrective action to resolve issues and provide follow‑up for immediate and on‑going effectiveness.
• Identify program needs, potential at‑risk situations or new techniques to maximize recovery efforts.
• Spearhead the implementation of newly developed or revised computer programs, system enhancements, and new procedures or guidelines as administrative, operational or policy changes require.
• Direct and oversee the implementation of administrative and legislative directives, policies, and procedures issued from the Mayor’s Office, DSS/HRA, or the program’s Executive Office as they relate to the mission and methodology of DFRP.
• Establish criteria and high‑quality standards, policies and procedures that comply with current federal, state and city laws/statutes, rules and regulations. Recommend changes in administrative policy and procedures, which might result in more efficient and productive Division.
• Communicate the status of ongoing projects, completion results, and the amounts of all monies recovered and saved through successful interventions to the Assistant Deputy Commissioner.
• Meet with upper management to discuss ongoing activities and progress as they relate to the Revenue Division’s mission. Provide narrative and statistical reports and presentations that communicate all current and future projects.
• Meet with subordinate staff to discuss complex and sensitive issues that require immediate attention; provide staff with training on new policies and procedures.
• Monitor time & leave of subordinate staff and conduct performance evaluations. Interview/Select candidates from job postings or hiring pools as necessary.

Hours/Schedule: Monday – Friday, 9:00 am‑5:00 pm

ADM MANAGER-NON-MGRL FRM M1/M2 - 1002C

Minimum Qualifications

• A baccalaureate degree from an accredited college and four years of satisfactory, full‑time progressively responsible clerical/administrative experience requiring independent decision‑making concerning program management or planning, allocation for resources and the scheduling and assignment of work, 18 months of which must have been in an administrative, managerial, executive or supervisory capacity. The supervisory work must have been in the supervision of staff performing clerical/administrative work of more than moderate difficulty;
• An associate degree or 60 semester credits from an accredited college and five years of satisfactory, full‑time progressively responsible experience as described in 1 above, 18 months of which must have been in an administrative, managerial, executive or supervisory capacity. The supervisory work must have been in the supervision of staff performing clerical/administrative work of more than moderate difficulty;
• A four‑year high school diploma or its educational equivalent and six years of satisfactory, full‑time progressively responsible experience as described in 1 above, 18 months of which must have been in an administrative, managerial, executive or supervisory capacity. The supervisory work must have been in the supervision of staff performing clerical/administrative work of more than moderate difficulty;
• Education and/or experience equivalent to 1, 2 or 3 above. However, all candidates must possess the 18 months of administrative, managerial, executive or supervisory experience as described in 1, 2 or 3 above. Education above the high school level may be substituted for the general clerical/administrative experience (but not for the administrative, managerial, executive or supervisory experience described in 1, 2 or 3 above) at a rate of 30 semester credits from an accredited college for 6 months of experience up to a maximum of 3½ years.

Preferred Skills

• Excellent organizational skills with the ability to independently follow through and manage multiple projects simultaneously.
• Excellent written, oral, interpretive and interpersonal communication skills with strong analytical and decision‑making abilities.
• Ability to complete project milestones on the deadline and to coordinate group efforts to finish projects.
• Working knowledge of Microsoft Word, Excel and PowerPoint.
• Working knowledge of HRA/IREA systems including WMS, HRA Viewer, and POS.

Additional Information

55a Program:
This position is also open to qualified persons with a disability who are eligible for the 55‑a Program. Please indicate at the top of your resume and cover letter that you would like to be considered for the position through the 55‑a Program.

Public Service Loan Forgiveness:
As a prospective employee of the City of New York, you may be eligible for federal loan forgiveness programs and state repayment assistance programs. For more information, please visit the United States Department of Education’s website at https://studentaid.gov/pslf/.

Residency Requirement:
New York City residency is generally required within 90 days of appointment. However, City Employees in certain titles who have worked for the City for 2 continuous years may also be eligible to reside in Nassau, Suffolk, Putnam, Westchester, Rockland, or Orange County. To determine if the residency requirement applies to you, please discuss with the agency representative at the time of interview.

The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity or pregnancy.