Director, Finance Service Delivery & Process Improvement

Johns Hopkins University; Baltimore (MD); On-site; USD 127,000 - 223,000; Full time

Job summary

Johns Hopkins University seeks a Director Finance Service Delivery to lead and optimize procurement and expense processes. You will manage the Solution Team, oversee customer service and transactional procurement operations, and partner with central teams and leadership to drive best practices across the institution.

The role requires strong collaboration with divisional leaders, a focus on continuous improvement, and the ability to balance multiple projects while ensuring compliance with

Qualifications

• Bachelor’s Degree or equivalent in Business, Finance, Accounting, Technology or Engineering.
• Eight years of progressively responsible work experience in procurement projects, programs and systems in a complex P2P environment.
• Additional education may substitute for required experience and additional related experience may substitute for required education beyond a high school diploma.

Responsibilities

• Lead the strategic direction of the solution teams to enhance user experience and optimize transaction outcomes.
• Oversee all procurement transactional activities within the Solution Team, ensuring compliance with university policies and regulations.
• Monitor and analyze procurement metrics to identify areas for improvement and implement corrective actions within the Solution Team.
• Monitor and manage overall expenses to ensure adherence to budgetary constraints.
• Coordinate training programs with central procurement to educate divisional staff on policies, procedures, and best practices.
• Proactively review and suggest policy updates in coordination with central procurement.
• Provide guidance and support to departments and divisions on procurement-related matters.
• Promote a culture of continuous improvement and innovation across the Solution Team.
• Advocate for necessary investments in staffing, training, and technology to support evolving service needs.
• Ensure compliance with all relevant laws, regulations, and university policies
• Identify and mitigate procurement risks through effective risk management strategies.
• Leverage procurement technology solutions to design new processes and enhance efficiency.
• Identify opportunities for process automation and implement appropriate solutions.
• Lead initiatives to improve efficiency, reduce costs, and enhance the overall procurement process.
• Communicate effectively with internal and external stakeholders to ensure alignment and transparency.
• Prepare and present reports, dashboards, and strategic recommendations to senior leaders.
• Address any concerns or feedback from stakeholders promptly and professionally.
• Monitor KPIs to ensure the Finance Solution Team meets its objectives and continuously improves.
• Oversee the Solution Team Managers, providing feedback and conducting performance reviews.

Skills

Customer Service

Financial Acumen

Interpersonal Skills

Oral and Written Communication

Problem Solving

Process Improvement

Procurement Strategy Development

Risk Mitigation

Staff Training and Development

Strategic Sourcing

Education

Bachelor’s Degree or equivalent

Master's Degree

Tools

Procurement software

Excel

Access

Word

Job description

Johns Hopkins University seeks a Director Finance Service Delivery to lead and optimize procurement and expense processes. You will manage the Solution Team, oversee customer service and transactional procurement operations, and partner with central teams and leadership to drive best practices across the institution.

The role requires strong collaboration with divisional leaders, a focus on continuous improvement, and the ability to balance multiple projects while ensuring compliance with