Director, Field Engineering Operations — Scale & Optimize

Vercel; San Francisco (CA); Hybrid; USD 260,000 - 300,000; Full time

Benefits offered by this job

Competitive compensation package including equity.

Flexible Time Off

Work From Home budget

Job summary

Vercel is looking for a Director of Field Engineering Operations in San Francisco. This pivotal role involves architecting systems and processes for a rapidly growing team, focusing on operational efficiency to enhance customer success. You will lead a team, optimize processes, and ensure alignment with go-to-market strategies. Ideal candidates have 8+ years in operations for high-growth SaaS companies and demonstrated experience with Salesforce. Compensation ranges from $260,000 to $300,000, based on skills and location. Vercel promotes an inclusive community and encourages diverse applications.

Qualifications

• 8+ years of experience in operations, strategy, or technical program leadership in SaaS.
• Experience in managing field engineering or customer-facing teams.
• Demonstrated ability to build operational frameworks for technical teams.

Responsibilities

• Own the operational strategy for Field Engineering.
• Define and maintain FE metrics and reporting infrastructure.
• Drive capacity planning and territory design across Field Engineering.

Skills

Operations and strategy leadership

Technical program leadership

Salesforce administration

Capacity planning

Analytical skills

Team leadership

GTM systems knowledge

Tools

Salesforce

SQL

Job description

Vercel is looking for a Director of Field Engineering Operations in San Francisco. This pivotal role involves architecting systems and processes for a rapidly growing team, focusing on operational efficiency to enhance customer success. You will lead a team, optimize processes, and ensure alignment with go-to-market strategies. Ideal candidates have 8+ years in operations for high-growth SaaS companies and demonstrated experience with Salesforce. Compensation ranges from $260,000 to $300,000, based on skills and location. Vercel promotes an inclusive community and encourages diverse applications.