Director, Field Enablement & Adoption

DTX Pharma, a Novartis Company; United States; Remote; USD 160,000 - 298,000; Full time

Job summary

Novartis seeks a Director, Field Enablement & Adoption, to lead a team ensuring digital tools, AI-enabled workflows, and new work methods become standard in the US field. The role demands strategic leadership across readiness, adoption, and learning, with travel up to 30%.

You will partner with Field Intake, Pilots, and Enterprise Delivery to translate technology into practical field experiences and measurable adoption signals.

Qualifications

• Bachelor’s degree from a 4-year college; STEM, Engineering, Computer Science, Information Systems, or equivalent technical background strongly preferred.
• 8+ years' experience in digital enablement, workflow transformation, product adoption, or execution-focused roles in complex, matrixed organizations including pharmaceutical, biotech, healthcare, or similarly structured industries.
• Proven people-leadership experience, including building and developing high-credibility, field-facing teams.
• Strong technical fluency across modern digital tools, workflow platforms, and AI-assisted experiences.
• Demonstrated ability to translate technology into practical changes in how work gets done.
• Excellent stakeholder leadership and communication skills, with the ability to drive adoption under continuous change.

Responsibilities

• Lead, coach, and develop a team of Field Enablement & Adoption leaders, setting high standards for technical fluency, field credibility, and execution discipline.
• Build deep capability across the team in workflow-first enablement, AI-assisted experiences, role-based learning, and reinforcement strategies.
• Own the design and execution of field readiness and adoption strategies for new tools, workflows, and AI-enabled capabilities.
• Deliver structured, scalable enablement programs (e.g., learning series, role-based training, office hours, sandbox environments).
• Ensure field teams can practice new workflows and tools in realistic environments before they are expected to use them live.
• Ensure AI-enabled workflows (e.g., copilots, automation, guided decision support) are introduced with clear intent and guardrails and trust and usability considerations.
• Translate emerging digital and AI capabilities into practical, confidence-building field experiences.
• Define and track adoption and readiness signals (usage patterns, confidence indicators, friction points).
• Establish feedback loops with the field to identify where enablement, workflow fit, or reinforcement needs adjustment.
• Partner with cross functional teams including Field Intake and Business Requirements, Experimentation and Pilots, and Enterprise Delivery.

Skills

People leadership

Digital enablement

AI-enabled workflows

Stakeholder communication

Workflow transformation

Technical fluency

Education

Bachelor’s degree

STEM background

Job description

Band
Level 6

Job Description Summary
#LI-Remote

This position can be based remotely anywhere in the U.S. (there may be some restrictions based on legal entity). The expectation of working hours and travel (domestic and/or international) will be defined by the hiring manager. This position will require 30% travel.

Novartis is unable to offer relocation support for this role: please only apply if this location is accessible to you.

Company will not sponsor visas for this position.

The Director, Field Enablement & Adoption is a senior people leader responsible for ensuring that digital tools, AI enabled workflows, and new ways of working become standard work in the field—not optional add ons or one off deployments. The Director leads a dedicated enablement and adoption team focused on readiness, workflow translation, hands on learning, and sustained behavior change. It ensures that once solutions are ready to deploy, the field is prepared to use them confidently, consistently, and effectively—without creating additional burden for Therapeutic Area leaders or enterprise delivery teams. The role is deeply technical and workflow oriented, requiring strong fluency in modern digital tools, AI assisted workflows, and field execution realities. The role has accountability for field readiness, adoption patterns, and execution confidence at scale.

Job Description

Key Responsibilities:

• Lead, coach, and develop a team of Field Enablement & Adoption leaders, setting high standards for technical fluency, field credibility, and execution discipline.
• Build deep capability across the team in workflow-first enablement, AI-assisted experiences, role-based learning, and reinforcement strategies.
• Own the design and execution of field readiness and adoption strategies for new tools, workflows, and AI-enabled capabilities.
• Deliver structured, scalable enablement programs (e.g., learning series, role-based training, office hours, sandbox environments).
• Ensure field teams can practice new workflows and tools in realistic environments before they are expected to use them live.
• Ensure AI-enabled workflows (e.g., copilots, automation, guided decision support) are introduced with clear intent and guardrails and trust and usability considerations.
• Translate emerging digital and AI capabilities into practical, confidence-building field experiences.
• Define and track adoption and readiness signals (usage patterns, confidence indicators, friction points).
• Establish feedback loops with the field to identify where enablement, workflow fit, or reinforcement needs adjustment.
• Partner with cross functional teams including Field Intake and Business Requirements, Experimentation and Pilots, and Enterprise Delivery.

Essential Requirements:

• Bachelor’s degree required from 4-year college or university; STEM, Engineering, Computer Science, Information Systems, or equivalent technical background strongly preferred.
• 8+ years' experience in digital enablement, workflow transformation, product adoption, or execution-focused roles in complex, matrixed organizations including pharmaceutical, biotech, healthcare, or similarly structured industries. We also welcome candidates from other complex environments such as medical devices, diagnostics, life sciences services, insurance, consumer health, or B2B sectors.
• Proven people-leadership experience, including building and developing high-credibility, field-facing teams.
• Strong technical fluency across modern digital tools, workflow platforms, and AI-assisted experiences.
• Demonstrated ability to translate technology into practical changes in how work gets done.
• Excellent stakeholder leadership and communication skills, with the ability to drive adoption under continuous change.

Desirable Requirements:

• Experience supporting large, geographically dispersed field or customer-facing organizations.
• Hands-on experience with enablement models such as sandboxes, role-based learning, and continuous reinforcement.

Novartis Compensation Summary :

The salary for this position is expected to range between $160,300 and $297,700 per year.

The final salary offered is determined based on factors like, but not limited to, relevant skills and experience, and upon joining Novartis will be reviewed periodically. Novartis may change the published salary range based on company and market factors.

Your compensation will include a performance-based cash incentive and, depending on the level of the role, eligibility to be considered for annual equity awards.

US-based eligible employees will receive a comprehensive benefits package that includes health, life and disability benefits, a 401(k) with company contribution and match, and a variety of other benefits. In addition, employees are eligible for a generous time off package including vacation, personal days, holidays and other leaves.

EEO Statement:

The Novartis Group of Companies are Equal Opportunity Employers. We do not discriminate in recruitment, hiring, training, promotion or other employment practices for reasons of race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, marital or veteran status, disability, or any other legally protected status. We strive to create an inclusive workplace that cultivates bold innovation through collaboration and empowers our people to unleash their full potential.

Accessibility and reasonable accommodations

The Novartis Group of Companies are committed to working with and providing reasonable accommodation to individuals with disabilities. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application process, or in order to perform the essential functions of a position, please send an e-mail to [e-mail] call [phone] and let us know the nature of your request and your contact information. Please include the job requisition number in your message.

https://www.novartis.com/careers/careers-research/notice-all-applicants-us-job-openings

Salary Range
$160,300.00 - $297,700.00

Skills Desired
Budget Management, Business Acumen, Digital capabilities, Effective use of technology (Inactive), Operational Excellence Projects (Inactive), Project Management, Risk Management, Service Delivery Management, Stakeholder Management, Strategic Planning, Talent Development