Director, Family Empowerment & Community Services

Allentown-School-District; Allentown (Lehigh County); On-site; USD 113,000 - 158,000; Full time

Job summary

Allentown School District seeks a Director of Family Empowerment and Whole Community Services to lead the Family and Community Resource Center at the Administration Center in Allentown, PA. The role requires entrepreneurial leadership, equity-focused program development, and strong stakeholder engagement to serve multilingual families.

The Director will manage operations, programming, enrollment support, and partnerships, ensuring safety, accessibility, and alignment with district priorities.

Qualifications

• Bachelor's degree in a related field required; master's preferred.
• Seven years of progressively responsible leadership experience in family services or community programs, including at least three years supervising staff.
• Experience launching or scaling a program, center, or public-facing operation.
• Experience serving multilingual, economically diverse urban communities.
• Strong budget management, operational, and organizational skills with large public facilities.
• Excellent written and verbal communication; public speaking to community audiences.
• Fluency with data to set targets, read performance, and adjust course.
• Ability to protect confidentiality and handle sensitive family information.
• Ability to work evenings and weekends for community programming and events.
• Preferred: experience in Allentown or similar urban communities; bilingual Spanish/English.

Responsibilities

• Lead design and launch of the Family and Community Resource Center including service model, standards, layout, hours, and opening timeline.
• Develop and execute the Center's operating plan, budget, and ensure compliance with district and funding requirements.
• Serve as a member of the Division's leadership team and contribute to district strategy.
• Establish the Center as a trusted community institution and represent the District at events and meetings, including evenings and weekends.
• Plan for Center growth with expanded programming, extended hours, and future staffing phases.
• Oversee daily operations: front-of-house services, scheduling, facilities coordination, safety, and technology systems.
• Uphold family experience standards and ensure linguistic accessibility.
• Coordinate enrollment, registration, and school-choice support with central enrollment functions.
• Build volunteer capacity and recruit/training for Center operations.
• Oversee family navigation and connections to community resources.
• Set caseload standards and service protocols for the Family Navigator team.
• Develop referral pathways with housing, health, food security, legal, and social services partners.
• Oversee Center programming: Parent University, ESL, GED, digital literacy, and workforce courses.
• Align programming with district priorities to impact student outcomes.
• Identify co-location opportunities with partners and community organizations.
• Recruit and develop Center staff reflecting Allentown's linguistic and cultural diversity; ensure language access and mandated reporting training.
• Track utilization and outcomes; report quarterly and adjust services based on data and feedback.
• Perform other duties as assigned by the Chief of Family and Community Engagement.

Skills

Leadership experience

Budget management

Written and verbal communication

Public speaking

Data-driven decision making

Multilingual (Spanish/English)

High-traffic operations

Public sector/education experience

Staff supervision

Education

Bachelor's degree

Master's degree preferred

Job description

Allentown School District seeks a Director of Family Empowerment and Whole Community Services to lead the Family and Community Resource Center at the Administration Center in Allentown, PA. The role requires entrepreneurial leadership, equity-focused program development, and strong stakeholder engagement to serve multilingual families.

The Director will manage operations, programming, enrollment support, and partnerships, ensuring safety, accessibility, and alignment with district priorities.