Director, F&B Concessions & Guest Experience

Honda Center; United States; On-site; USD 135,000 - 170,000; Full time

Job summary

Anaheim Arena Management, LLC (F&B) seeks a Director for OCVIBE F&B Concession Operations to lead concession performance across venues, drive profitability, and collaborate with Culinary, Sales, Marketing, and Venue Operations to deliver exceptional events.

The role requires 7+ years in high-volume concessions leadership, a Bachelor's degree, and a Food Service Manager certification, with on-site duties in California.

Qualifications

• Bachelor’s degree in Hospitality, Business Administration, Restaurant Management, or related field.
• 7–10 years of progressive food and beverage leadership experience.
• Experience leading large management and hourly teams.
• Strong financial acumen in cost control and budgeting.
• Proven ability to manage P&L and drive profitability.
• Excellent communication and leadership skills.

Responsibilities

• Own the overall financial performance of concessions across all venues.
• Analyze operating performance and implement profitability strategies.
• Identify revenue initiatives through pricing, menu optimization, technology, and efficiency.
• Partner with Culinary, Sales, Marketing, and Venue Ops to deliver events.
• Ensure consistent service standards and operational excellence.
• Develop venue-specific operating plans and standardize best practices.
• Direct event readiness, staffing, inventory, and execution for events.
• Forecast demand and staffing with the event calendar and trends.
• Champion hospitality-first culture and guest satisfaction.
• Improve guest flow and reduce wait times.

Skills

Leadership

P&L management

Financial analysis

Team leadership

Operational excellence

Communication

Microsoft Office

Education

Bachelor’s degree in Hospitality / related field

Tools

Microsoft Office

Job description

Anaheim Arena Management, LLC (F&B) seeks a Director for OCVIBE F&B Concession Operations to lead concession performance across venues, drive profitability, and collaborate with Culinary, Sales, Marketing, and Venue Operations to deliver exceptional events.

The role requires 7+ years in high-volume concessions leadership, a Bachelor's degree, and a Food Service Manager certification, with on-site duties in California.