Director, External Operations (EXO) – NA Growth & Excellence

Wella Operations US LLC

New Jersey

On-site

USD 180,000 - 260,000

Full time

14 days+

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Benefits offered by this job

Health insurance

401(k) retirement plan

Paid holidays and PTO

Life and disability insurance

Job summary

Wella Company seeks a Director of External Operations (EXO) for North America to lead the regional external manufacturing network, driving service, quality, cost, cash and stewardship improvements. You will be the business owner and virtual plant leader, aligning TPM strategies with Procurement, Planning, Quality and Manufacturing Operations.

You will define the regional EXO strategy, build capabilities, and partner across R&D, Commercial, and Supply Chain to deliver sustainable growth and

Qualifications

Bachelor's degree or equivalent in a related field.
12+ years of progressive leadership experience across Manufacturing, Supply Chain, Procurement or External Manufacturing.
Minimum 5 years leading cross-functional and people organizations.
Demonstrated success managing external manufacturing networks and third-party supplier relationships.
Strong understanding of supply chain management, manufacturing operations, procurement and supply network design.
Proven track record delivering Service, Quality, Cost and Cash improvements.
Advanced proficiency in SAP, Microsoft Office and analytics tools.
Ability to travel approximately 20-30%.

Responsibilities

Develops and executes the North America External Operations strategy aligned with company objectives and Supply Chain priorities.
Owns TPM network performance across Service, Quality, Cost, Cash, Compliance and Stewardship.
Acts as the regional representative for External Operations in business and supply chain leadership forums.
Ensures alignment between business growth plans and TPM capability, capacity and investment requirements.
Establishes long-term TPM operating strategies and capability roadmaps across all categories.
Leads External Operations participation in Supply Network Design initiatives.
Partners with Procurement on TPM portfolio strategy and network optimization decisions.
Evaluates sourcing models, manufacturing footprint opportunities and capability requirements to improve competitiveness and resilience.
Sponsors TPM qualification, onboarding, expansion, transfer and exit activities.
Ensures TPM network strategies support growth, agility and risk mitigation objectives.
Service: Deliver world-class service performance through a resilient, responsive and reliable TPM network.
Quality: Build TPM quality excellence through capability development, compliance and continuous improvement.
Cost: Drive competitiveness through productivity, network optimization and sustainable savings delivery.
Cash: Maximize working capital efficiency through agile supply chain design and inventory optimization.