Director, Experiential & Creator Campaigns

THE·TEAM; New York (NY); On-site; USD 115,000 - 135,000; Full time

Benefits offered by this job

Professional Development

Generous Time Off

Parental Leave

401k Plan

Healthcare

Ancillary benefits

Commuter Benefits

Annual Discretionary Bonus

Job summary

THE·TEAM, based in New York, seeks a Director of Client Services to lead the experiential team, guiding project delivery from brief to execution while growing the business. You will advise clients, oversee budgets, and drive innovations across multi‑million dollar activations and creator-driven experiences.

You will manage one direct report initially and scale the team, balancing client service with growth, retention, and agency collaboration in a fast-paced environment.

Qualifications

• Minimum of a Bachelor's Degree.
• 6+ years of relevant agency experience in experiential, sports, entertainment, or culture.
• Proven track record managing and growing client accounts, delivering large scale integrated projects from concept through execution.
• Experience supporting end-to-end creator and influencer activations, including brand trips and on-site experiences.
• Demonstrated ability to build and scale teams, with strong mentorship and leadership skills.
• Deep understanding of the experiential landscape, with a passion for creator led activations and music talent experiences.
• Previous experience working with integrated internal and external agency teams.

Responsibilities

• Lead and grow a client services team, starting with 1 direct report and scaling up as business demands.
• Mentor and develop talent across levels, building career paths and fostering a collaborative, high performance culture.
• Drive strategic and innovative thinking, developing integrated experiential solutions that align with larger campaign objectives.
• Maintain oversight of multiple accounts and projects, ensuring quality, consistency, and flawless delivery.
• Build and nurture strong client relationships, focusing on both retention and identifying new business opportunities.
• Partner across THE·TEAM's departments (strategy, creative, influencer, hospitality, etc.) to deliver integrated, culturally relevant programs.
• Manage project budgets ranging from $100K to $4M+, draft agency fees, and ensure financial targets are consistently met.
• Provide strong leadership in client conversations, navigating challenges and making quick, sound decisions in real time.
• Champion process improvements and team efficiencies while maintaining focus on white glove client service.
• Act as a subject matter expert on experiential and its integration into larger brand campaigns

Skills

Team leadership

Mentorship

Strategic thinking

Client relationship management

Communication skills

Financial acumen

Organizational skills

Education

Bachelor's Degree

Job description

THE·TEAM, based in New York, seeks a Director of Client Services to lead the experiential team, guiding project delivery from brief to execution while growing the business. You will advise clients, oversee budgets, and drive innovations across multi‑million dollar activations and creator-driven experiences.

You will manage one direct report initially and scale the team, balancing client service with growth, retention, and agency collaboration in a fast-paced environment.