Director, Execution Operations

Snowflake; Bellevue (WA); On-site; USD 226,000 - 297,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

Disability insurance

401(k) retirement plan

FSAs/HSAs

Paid holidays

Paid time off

Parental leave

Employee assistance program

Job summary

Snowflake's Frontier Engineering Operations seeks a Director, Execution Operations to run delivery at scale across the FE organization. You will own end-to-end delivery engine from staffing to capacity management and pricing execution, ensuring margin discipline.

You will lead a global team, optimize processes, govern bookings and deal support, and translate delivery metrics into leadership actions. The role requires 10+ years in delivery operations and 5+ years in leadership, with strong

Qualifications

• 10+ years in delivery operations or related roles.
• 5+ years in a leadership role leading global teams.
• Experience running day-to-day delivery ops with staffing, capacity, utilization while driving strategic initiatives.
• Strong understanding of pricing, bookings, deal desk, and deal structuring in SaaS.
• Experience with PSA/ERP and CRM platforms; SQL and AI-enabled analytics a plus.
• Excellent communication and influencing skills.
• Bachelor's degree in Business/Operations; MBA a plus.

Responsibilities

• Own resource management and staffing across the FE delivery business, ensuring the right people are matched to engagements at the right time.
• Drive delivery process optimization and standardize workflows for scale.
• Lead project kickoff and onboarding to set engagements up for success.
• Manage ongoing capacity (RTB) balancing demand against supply and surfacing risks.
• Execute pricing support and guardrails within GTM parameters.
• Enable bookings & deal support with Sales to accelerate cycles.
• Own key delivery metrics and translate signals into actions for leadership.
• Lead, develop, and scale a global Execution operations team.

Skills

Delivery operations leadership

Staffing & capacity mgmt

Pricing & deal desk

PSA/ERP & CRM systems

SQL & AI analytics

Cross-functional collaboration

Communication & influencing

Education

Bachelor's degree in Business/Operations

MBA (plus)

Tools

Salesforce

Certinia/FinancialForce

Workday

SQL

Job description

At Snowflake, we are powering the era of the agentic enterprise. To usher in this new era, we seek AI-native thinkers across every function who are energized by the opportunity to reinvent how they work. You don't just use tools; you possess an innate curiosity, treating AI as a high-trust collaborator that is core to how you solve problems and accelerate your impact. We look for low-ego individuals who thrive in dynamic and fast-moving environments and move with an experimental mindset - who rapidly test emerging capabilities to discover simpler, more powerful ways to deliver results. At Snowflake, your role isn't just to execute a function, but to help redefine the future of how work gets done.

Snowflake's Frontier Engineering (FE) Operations organization is seeking a Director, Execution Operations to run delivery at scale. Rather than operating in team-aligned silos, this function aligns to the entire business, specializing in a unique swimlane with a deep cross-functional mindset and flow. In short: this team runs delivery - think execution at scale.

Reporting to the Sr. Director, Services Global Operations, you will own the end-to-end delivery operations engine - from resourcing and onboarding through ongoing capacity management - as well as the Execution mechanics that keep delivery healthy, including pricing execution, bookings support, and deal support. You will lead a team responsible for making the delivery business run with precision, predictability, and margin discipline.

In This Role, You Will:

• Own Resource Management & Staffing: Lead resource management and staffing across the FE delivery business, ensuring the right people are matched to the right engagements at the right time.

• Drive Delivery Process Optimization: Continuously optimize delivery processes, removing friction and standardizing workflows so teams can execute consistently at scale.

• Lead Project Kickoff & Onboarding: Own project kickoff and onboarding - the backend project initiation that sets engagements up for success from day one.

• Manage Ongoing Capacity (RTB): Run ongoing, run-the-business capacity management, balancing demand against available supply and surfacing risks and opportunities to leadership.

• Execute Pricing Support & Guardrails: Operationalize pricing support and guardrails, ensuring deals are structured within approved Execution parameters set by the GTM strategy function.

• Enable Bookings & Deal Support: Provide bookings support and deal support (deal desk, deal structuring), partnering with Sales to accelerate and de-risk Execution cycles.

• Own Business-Critical Metrics: Drive performance against key delivery metrics - billable utilization, time to staff, time to start, and margin - and translate signals into clear actions for senior leadership.

• Lead a High-Performing Team: Lead, develop, and scale a global Execution operations team, setting clear expectations and elevating execution quality.

Minimum Qualifications:

• 10+ years of experience in delivery operations, Execution operations, professional services operations, or revenue operations, ideally in enterprise software or services.

• 5+ years in a leadership role, with experience leading global or distributed teams.

• Demonstrated ability to run day-to-day delivery operations (staffing, capacity, utilization) while driving strategic initiatives (process optimization, AI adoption).

• Strong understanding of Execution mechanics - pricing, bookings, deal desk, and deal structuring - in a services or SaaS context.

• Systems proficiency with PSA/ERP and CRM platforms (e.g., Salesforce, Certinia/FinancialForce, Workday); SQL and AI-enabled analytics a plus.

• Excellent communication and influencing skills, with sound judgment on when to use diplomacy versus firmness to drive alignment and results.

• Bachelor's degree in Business, Operations, or a related field; equivalent experience considered. MBA a plus.

Snowflake is growing fast, and we're scaling our team to help enable and accelerate our growth. We are looking for people who share our values, challenge ordinary thinking, and push the pace of innovation while building a future for themselves and Snowflake.

How do you want to make your impact?

For jobs located in the United States, please visit the job posting on the Snowflake Careers Site for salary and benefits information: careers.snowflake.com

The following represents the expected range of compensation for this role:

• The estimated base salary range for this role is $226,000 - $297,100.
• Additionally, this role is eligible to participate in Snowflake's bonus and equity plan.

The successful candidate's starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location. This role is also eligible for a competitive benefits package that includes: medical, dental, vision, life, and disability insurance; 401(k) retirement plan; flexible spending & health savings account; at least 12 paid holidays; paid time off; parental leave; employee assistance program; and other company benefits.

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