Director - ERP Delivery & Operations (Customer)

US01 Elanco US Inc.; Indianapolis (IN); Hybrid; USD 170.000 - 230.000; Vollzeit

Benefits dieser Stelle

Relocation packages

Shutdowns & PTO

Parental leave

Employee Resource Groups

Annual bonus

Flexible work arrangements

401K matching

Zusammenfassung

Elanco, a global leader in animal health, seeks a Director of ERP Delivery and Operations (Customer) to lead the SAP Customer domain delivery across O2C / G2N and S/4HANA. You will supervise an onshore team and guide a broader offshore team in Bangalore, aligning product managers and platform teams to drive continuous improvement.

You will manage end-to-end ERP delivery, ensure regulatory compliance (SOX, ITGC, GxP), and partner with AMS vendors and business stakeholders to optimize operations

Qualifikationen

• Experience delivering SAP Customer domain solutions (O2C, G2N, or S/4HANA) in regulated IT environments.
• Strong leadership, mentoring, and global team management abilities.
• Experience coordinating with Product Managers, Platform teams, and business leaders.

Aufgaben

• Direct a global ERP delivery and operations team for Customer domain outcomes.
• Oversee end-to-end ERP delivery from intake to release management and support.
• Ensure service reliability, SLAs, and incident resolution across SAP/non-SAP solutions.
• Engage with AMS vendors and partners to optimize cost-efficiency and quality.

Kenntnisse

SAP

O2C

G2N

S/4HANA

Leadership

Global teams

Ausbildung

Bachelor’s Degree or GED

Jobbeschreibung

At Elanco (NYSE: ELAN) – it all starts with animals! As a global leader in animal health, we are dedicated to innovation and delivering products and services to prevent and treat disease in farm animals and pets. At Elanco, we are driven by our vision of Food and Companionship Enriching Life and our purpose – all to Go Beyond for Animals, Customers, Society and Our People. At Elanco, we pride ourselves on fostering a diverse and inclusive work environment. We believe that diversity is the driving force behind innovation, creativity, and overall business success. Here, you’ll be part of a company that values and champions new ways of thinking, work with dynamic individuals, and acquire new skills and experiences that will propel your career to new heights. Making animals’ lives better makes life better – join our team today!

Director, ERP Delivery and Operations (Customer)

As Director, ERP Delivery and Operations (Customer), you will direct the global team responsible for designing, delivering, optimizing, and supporting enterprise-grade SAP and non-SAP solutions across Elanco's Customer domain (including Order-to-Cash and Gross-to-Net). In this role, you will partner closely with Product Managers, Platform teams, and functional business leaders to power critical enterprise operations and translate digital innovation into measurable business outcomes. You will provide direct supervisory leadership to an onshore team while guiding an extended operational team in Bangalore, India, fostering a culture of high performance, collaboration, and continuous improvement.

Your Responsibilities

• Team Management & Global Talent Development: Manage, mentor, and develop a high-performing, globally distributed team of IT professionals, providing direct supervisory leadership for 3 to 6 team members while guiding an extended team in Bangalore, India; foster a collaborative culture of trust, innovation, and shared decision-making.
• Portfolio & Release Delivery: In alignment with Product Managers, oversee end-to-end ERP Customer delivery accountability from intake, prioritization, and capacity planning through release management and operations, ensuring robust alignment across platform and product teams.
• Operational Excellence & Service Reliability: Streamline delivery and operational processes across SAP (S/4HANA) and non-SAP customer solutions (O2C, G2N), overseeing SLAs, incident resolution, change management, and problem management while serving as the primary escalation point for operational roadblocks.
• Strategic Vendor & Ecosystem Partnership: Manage Application Managed Services (AMS) partners, third-party service providers, and software vendors, establishing effective delivery cadence, evaluating performance metrics, and ensuring high-quality, cost-effective service execution.
• Governance, Compliance & Business Alignment: Ensure strict regulatory compliance, data integrity, and adherence to SOX, IT General Controls (ITGC), and GxP standards across all ERP customer applications while actively engaging with business stakeholders to align technology roadmaps with strategic priorities.

What You Need to Succeed (minimum qualifications)

• Education: Bachelor’s Degree or High School Diploma / GED with equivalent level of experience
• Required Experience: Minimum of 7 years of IT experience delivering and supporting enterprise ERP solutions, including at least 2 to 3 years of direct people management and supervisory experience leading technical teams
• Top Skills: Technical: Hands-on expertise delivering SAP Customer domain solutions (such as Order-to-Cash / O2C, Gross-to-Net / G2N, or S/4HANA) within regulated IT environments adhering to SOX, ITGC, and GxP compliance standards Leadership & Operations: Proven track record managing and mentoring global teams, overseeing Application Managed Services (AMS) vendors, and fostering cross-functional alignment across business and IT stakeholders

What will give you a competitive edge (preferred qualifications)

• Proven experience managing globally distributed delivery models with teams and key partners located offshore (such as Bangalore, India).
• Experience with S/4HANA cloud solutions, SAP add-ons, and technical product roadmap integration with agile/product topologies.
• Demonstrated track record managing operational budgets, resource allocation, and continuous service improvement (ITIL frameworks, SLAs, incident and problem management).
• Strong executive presence, stakeholder management, and cross-functional facilitation skills across senior business and IT leaders.

Additional Information

• Travel: Up to 10%
• Location: Global Elanco Headquarters - Indianapolis, IN - Hybrid Work Environment

Elanco Benefits and Perks

• Multiple relocation packages
• Two weeklong shutdowns (mid-summer and year-end) in the US (in addition to PTO)
• 8-week parental leave
• 9 Employee Resource Groups
• Annual bonus offering
• Flexible work arrangements
• Up to 6% 401K matching
• #LI-JC1

Elanco is an EEO/Affirmative Action Employer and does not discriminate on the basis of age, race, color, religion, gender, sexual orientation, gender identity, gender expression, national origin, protected veteran status, disability or any other legally protected status

Elanco Animal Health Incorporated (NYSE: ELAN) is a global leader in animal health dedicated to innovating and delivering products and services to prevent and treat disease in farm animals and pets, creating value for farmers, pet owners, veterinarians, stakeholders, and society as a whole. With nearly 70 years of animal health heritage, we are committed to helping our customers improve the health of animals in their care, while also making a meaningful impact on our local and global communities. At Elanco, we are driven by our vision of Food and Companionship Enriching life and our Elanco Healthy Purpose™ CSR framework – all to advance the health of animals, people and the planet.

Learn more at www.elanco.com.