Director, ERP/CRM

Planet Group; Suwanee (GA); On-site; USD 180,000 - 205,000; Full time

Job summary

Planet Group in Suwanee, Georgia seeks a strategic Director, CRM/ERP to lead SAP and Salesforce strategy, delivery, and ongoing support, ensuring reliable, scalable, and secure enterprise applications aligned with business goals. You will guide large ERP/CRM initiatives, manage cross-functional teams, drive governance and ROI, and champion change management and agile delivery.

This role requires 10+ years IT, 7+ years ERP/CRM leadership, and the ability to partner with executives across the

Qualifications

• Bachelor's degree in CS/IT/Business or related field.
• 10+ years IT experience with 7+ years in ERP/CRM leadership.
• Proven track record delivering ERP/CRM implementations and integrations.
• Strong governance, security, and vendor management knowledge.

Responsibilities

• Develop SAP and Salesforce roadmaps aligned with growth.
• Oversee ERP/CRM operations including reliability and deployment.
• Lead large-scale ERP/CRM initiatives from strategy to adoption.
• Manage IT teams and foster a culture of execution and continuous learning.

Skills

IT leadership

ERP/CRM delivery

Stakeholder management

Agile delivery

Vendor management

Education

Bachelor's degree in Computer Science, Information Technology, Business Administration

Tools

SAP

Salesforce

ERP platforms

Job description

Director, CRM/ERP

Location:Suwanee, Georgia 30024
Travel: Up to 25% domestic and international
Salary: $180-205k

About the Role

We are seeking a strategic and results-driven Director, CRM/ERP to lead the strategy, delivery, and ongoing support of SAP and Salesforce environments. This leader will ensure enterprise applications are reliable, scalable, secure, and aligned with business objectives while driving measurable value for internal and external stakeholders.

The ideal candidate brings a strong combination of technical expertise, business acumen, executive presence, and people leadership, with a proven track record of delivering complex ERP and CRM initiatives.

What You'll Do

Strategic Leadership

• Develop and execute SAP and Salesforce roadmaps aligned with company growth and business objectives.
• Evaluate emerging technologies and identify opportunities to improve capabilities, efficiency, and business value.
• Establish KPIs and metrics to measure system performance, business impact, and ROI.

ERP & CRM Operations

• Oversee the reliability, scalability, support, development, and deployment of SAP and Salesforce solutions.
• Partner with business stakeholders to prioritize technology initiatives and value-added opportunities.
• Ensure applications, processes, documentation, vendors, contracts, and solutions meet governance, security, and legal requirements.
• Drive continuous improvement across enterprise applications, integrations, and supporting processes.

Project & Change Management

• Lead large-scale SAP and Salesforce initiatives from strategy through implementation and adoption.
• Ensure projects are delivered on time, within budget, and aligned with business objectives.
• Lead change management and cross-functional engagement to drive successful user adoption.
• Manage risks, dependencies, competing priorities, and multiple concurrent workstreams.

People Leadership

• Lead, mentor, and develop IT teams supporting ERP/CRM operations, projects, and strategic initiatives.
• Build a culture focused on collaboration, accountability, innovation, and continuous improvement.
• Promote a culture of execution, excellence, collaboration, sustainability, and continuous learning.

Other Responsibilities

• Travel up to 25% for company meetings, training, and other business needs, domestically and internationally.
• Perform other duties as assigned.

What You'll Bring

Required Qualifications

• Bachelor's degree in Computer Science, Information Technology, Business Administration, or a related field.
• 10+ years of IT experience, including at least 7 years managing or implementing ERP and/or CRM platforms.
• Proven experience leading large-scale ERP/CRM implementations, enterprise application initiatives, integrations, and cross-functional teams.
• Strong understanding of major ERP and CRM platforms, cloud technologies, business processes, and system integrations.
• Demonstrated experience with change management, user adoption, Agile delivery, process improvement, and risk mitigation.
• Strong communication, leadership, negotiation, vendor management, strategic thinking, and stakeholder management skills.
• Ability to manage multiple priorities and workstreams while delivering measurable business outcomes.

Preferred Qualifications

• PMP, ITIL, Scrum Master, or relevant ERP/CRM certifications.
• Experience managing both SAP and Salesforce environments.
• Experience leading enterprise technology transformations in complex or global organizations.
• Strong understanding of cybersecurity, IT governance, compliance, and vendor management.

Why Join Us?

This is an opportunity to shape the future of an organization's enterprise technology landscape while partnering with business leaders across the company. You will have the opportunity to influence strategy, lead high-impact transformation initiatives, develop talented teams, and deliver technology solutions that create meaningful business value.
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