Director, Epic Programs and Technical Readiness

Beth Israel Lahey Health; Boston (MA); On-site; USD 181,000 - 216,000; Full time

Job summary

Beth Israel Lahey Health seeks a Director of Epic Programs & Technical Readiness to lead a portfolio across cross-application teams. This role provides program leadership and technical oversight for Epic initiatives, upgrades, relocations, and readiness activities to support the live environment.

You will partner with operational leaders and IT leadership to align Epic roadmaps with business needs, drive governance, and ensure successful delivery, with responsibility for staffing, training, and

Qualifications

• Bachelor's degree required.
• Epic Applications certification required.
• 5+ years in an Information Services or healthcare tech role.
• 2+ years of leadership and staff management.
• Experience managing IT staff in in-person and remote environments.

Responsibilities

• Oversees the execution of work to support IT leadership's mission and vision.
• Owns understanding of upcoming EHR road map features with leadership.
• Oversees implementation of EHR applications and related solutions.
• Ensures excellent customer service and SLA adherence across IT.
• Manages resource allocation within the org chart.
• Directly supports EHR projects and day-to-day operations.
• Monitors department functions for compliance with standards and regulations.
• Handles HR aspects including talent acquisition and retention.
• Serves on planning committees ensuring EHR aligns with policies.
• Directs managers and performs hiring/termination/performance reviews.
• Leads additional cross-application program roles as needed.

Skills

Epic Programs

Leadership

IT Management

Program Oversight

Education

Bachelor's degree

Tools

Epic Systems

Job description

When you join the growing BILH team, you're not just taking a job, you’re making a difference in people’s lives.

The Director, EHR Applications, is a member of the Beth Israel Lahey Health (BILH) IT Service Line Leadership team, and is responsible for partnering with operational counterparts, contributing to and understanding strategic goals and working with IT leadership to execute on and maintain the technology road map for the departments they oversee with accountability for enterprise-wide results The Director, provides leadership, promotes collaboration, ensuring customer satisfaction results in strong team cohesion and positive morale. Possesses a strong understanding of the EHR system and healthcare landscape. In addition to working on mission-critical enterprise and departmental systems, projects/installations may encompass work across all divisions of BILH. Manages with financial responsibility and adherence to the BILH IT mission and vision.

Job Description

Essential Duties & Responsibilities including but not limited to:

• Oversees the execution of the work set forth by the IT Senior Leadership team to support the mission and vision of overallhealth information technologyapplication management to foster a business-oriented culture and mindset driven by continual service improvement techniques.
• Owns understanding of upcoming EHR road map features and vetting with operational and IT leadership.
• Oversees the implementation of EHR applications and related solutions. Contributes to strategic direction and oversight for the design, development, operation and support of EHR systems that fulfill business needs.
• Contributes to the success of the IT organization by assuring excellent customer service and adherence to SLAs.Assures a culture of continuous improvement and maintains a deep connection with leadership.
• Responsible for working on resource allocation within direct org chart. Partners with other EHR leaders to understand and impact prioritization; understands level of effort related to projects and objectives and current workload of direct reports.
• Directly supports EHR application projects, day to day operations and break fix issues across BILH.
• Monitorsall functions of department ensuring services are in compliance with professional standards and state and federal regulatory requirements.
• Responsible for the HR aspect of team management including talent acquisition and retention, reviews and necessary performance improvement activities. Works with EHR Directors to provide educationandtrainings to the staff for well implemented EHR systems.Manages contract staff when necessary.
• Serves on hospital planning and policymaking committees; assures EHR function matches policies set for the organization.
• Has the authority to direct and support managers with functional area responsibilities. Has the direct responsibility to undertake the following employment actions: hiring, termination, corrective action and performance reviews.
• Additional leadership functions and roles may be assigned including but not limited to: Project Roles for BILH level projects; Key contact/liaison for IT vendors and/or specific Hospital or BILH Departments.

Minimum Qualifications

Education: Bachelor's degree required.

Licensure, Certification & Registration: Certification in 1 or more Epic Applications.

Experience:

• 5+ years proven experience (demonstrating career progression) working in an Information Services Dept. or software vendor organization within the healthcare industry.
• 2+ years of leadership and staff management experience.
• Experience successfully managing and leading a team of information technology staff (direct/indirect reports) in both in person and remote environments.

Ability to make decisions with significant, broad implications for the management and operations of a major department or multiple departments. Participates in decisions on overall strategy and direction of the organization.

Possess strong skills and technical capabilities in several IT domains.

Solution oriented with proven experience leveraging strong technical skills to ideate, identify, explain, advocate, and express solution options, recommendations, and facts for complex issues in a convincing manner in order to achieve results across BILH.

Advanced skills with Microsoft applications, which may include Outlook, Word, Excel, PowerPoint, or Access, and other web-based applications. May produce complex documents, perform analysis, and maintain databases.

Strong understanding of Epic functionality and processes.

Preferred Qualifications & Skills

3+ years of Epic implementation or management experience

Additional Job Description

The Director, Epic Programs & Technical Readiness is responsible for leading a portfolio of Epic programs and initiatives delivered across cross-application teams. This role provides program leadership and technical oversight for initiatives that advance the use and capabilities of Epic, support operational department requests and changes, and ensure Epic environment and upgrade readiness. The Director will oversee programs such as department moves and openings, relicensing activities, Epic upgrades, and other initiatives that require coordination across multiple Epic applications and technical teams. As the portfolio evolves, this role will also assume ownership of additional areas supporting live Epic entities where cross-application direction, coordination, and oversight are required. Success in this role requires a combination of strong program management leadership and technical Epic experience. The Director must be able to understand complex technical dependencies, guide cross-application teams, establish appropriate program structure and governance, and ensure work progresses effectively from planning through readiness and execution. This leader will provide direction to program managers and technical leaders while maintaining a portfolio-level view of priorities, dependencies, risks, and organizational impact.

Pay Range

$180,960.00 USD - $216,320.00 USD

The pay range listed for this position is the annual base salary range the organization reasonably and in good faith expects to pay for this position at this time. Actual compensation is determined based on several factors, that may include seniority, education, training, relevant experience, relevant certifications, geography of work location, job responsibilities, or other applicable factors permissible by law.

As a health care organization, we have a responsibility to do everything in our power to care for and protect our patients, our colleagues and our communities. Beth Israel Lahey Health requires that all staff be vaccinated against influenza (flu) as a condition of employment.

More than 35,000 people working together. Nurses, doctors, technicians, therapists, researchers, teachers and more, making a difference in patients' lives. Your skill and compassion can make us even stronger.

Equal Opportunity Employer/Veterans/Disabled