Director, Epic Programs and Technical Readiness

Beth-Israel-Lahey-Health; Boston (MA); On-site; USD 181,000 - 216,000; Full time

Job summary

Beth Israel Lahey Health seeks a seasoned Director to lead Epic Programs & Technical Readiness, coordinating cross-application teams and Epic upgrades. You will guide program governance, ensure readiness, and align with operational needs.

The role demands strong program management, technical Epic experience, and the ability to navigate complex dependencies across multiple departments within a large health system.

Qualifications

• Bachelor's degree required.
• Certification in 1 or more Epic Applications.
• 5+ years proven experience in Information Services or healthcare industry.
• 2+ years of leadership and staff management experience.
• Experience leading IT staff in in-person and remote environments.
• Advanced skills with Microsoft applications (Outlook, Word, Excel, PowerPoint, Access).
• Strong understanding of Epic functionality and processes.

Responsibilities

• Oversee execution of IT strategy for enterprise health information technology applications.
• Own upcoming Epic road map features and vet with leadership.
• Oversee implementation of Epic applications and related solutions.
• Ensure excellent customer service and adherence to SLAs.
• Manage resource allocation and prioritization across teams.
• Direct Epic program projects and daily operations across BILH.
• Ensure compliance with professional standards and regulatory requirements.

Skills

Leadership

Program management

Epic

Technical leadership

Microsoft Office

Education

Bachelor's degree

Tools

Epic Applications

Job description

Charlestown, MA • Beth Israel Lahey Health • Full-time • DayWhen you join the growing BILH team, you're not just taking a job, you’re making a difference in people’s lives.The Director, EHR Applications, is a member of the Beth Israel Lahey Health (BILH) IT Service Line Leadership team, and is responsible for partnering with operational counterparts, contributing to and understanding strategic goals and working with IT leadership to execute on and maintain the technology road map for the departments they oversee with accountability for enterprise-wide results The Director, provides leadership, promotes collaboration, ensuring customer satisfaction results in strong team cohesion and positive morale. Possesses a strong understanding of the EHR system and healthcare landscape. In addition to working on mission-critical enterprise and departmental systems, projects/installations may encompass work across all divisions of BILH. Manages with financial responsibility and adherence to the BILH IT mission and vision.Job Description:Essential Duties & Responsibilities including but not limited to:1. Oversees the execution of the work set forth by the IT Senior Leadership team to support the mission and vision of overall health information technology application management to foster a business-oriented culture and mindset driven by continual service improvement techniques.2. Owns understanding of upcoming EHR road map features and vetting with operational and IT leadership.3. Oversees the implementation of EHR applications and related solutions. Contributes to strategic direction and oversight for the design, development, operation and support of EHR systems that fulfill business needs.4. Contributes to the success of the IT organization by assuring excellent customer service and adherence to SLAs. Assures a culture of continuous improvement and maintains a deep connection with leadership.5. Responsible for working on resource allocation within direct org chart. Partners with other EHR leaders to understand and impact prioritization; understands level of effort related to projects and objectives and current workload of direct reports.6. Directly supports EHR application projects, day to day operations and break fix issues across BILH.7. Monitors all functions of department ensuring services are in compliance with professional standards and state and federal regulatory requirements.8. Responsible for the HR aspect of team management including talent acquisition and retention, reviews and necessary performance improvement activities. Works with EHR Directors to provide education and trainings to the staff for well implemented EHR systems. Manages contract staff when necessary.9. Serves on hospital planning and policymaking committees; assures EHR function matches policies set for the organization.10. Has the authority to direct and support managers with functional area responsibilities. Has the direct responsibility to undertake the following employment actions: hiring, termination, corrective action and performance reviews.11. Additional leadership functions and roles may be assigned including but not limited to: Project Roles for BILH level projects; Key contact/liaison for IT vendors and/or specific Hospital or BILH Departments.Minimum Qualifications:Education: Bachelor's degree required.Licensure, Certification & Registration: Certification in 1 or more Epic Applications.Experience: · 5+ years proven experience (demonstrating career progression) working in an Information Services Dept. or software vendor organization within the healthcare industry. · 2+ years of leadership and staff management experience. · Experience successfully managing and leading a team of information technology staff (direct/indirect reports) in both in person and remote environments.Ability to make decisions with significant, broad implications for the management and operations of a major department or multiple departments. Participates in decisions on overall strategy and direction of the organization.Possess strong skills and technical capabilities in several IT domains.Solution oriented with proven experience leveraging strong technical skills to ideate, identify, explain, advocate, and express solution options, recommendations, and facts for complex issues in a convincing manner in order to achieve results across BILH.Advanced skills with Microsoft applications, which may include Outlook, Word, Excel, PowerPoint, or Access, and other web-based applications. May produce complex documents, perform analysis, and maintain databases.Strong understanding of Epic functionality and processes.Preferred Qualifications & Skills:3+ years of Epic implementation or management experienceAdditional Job Description:The Director, Epic Programs & Technical Readiness is responsible for leading a portfolio of Epic programs and initiatives delivered across cross-application teams. This role provides program leadership and technical oversight for initiatives that advance the use and capabilities of Epic, support operational department requests and changes, and ensure Epic environment and upgrade readiness.The Director will oversee programs such as department moves and openings, relicensing activities, Epic upgrades, and other initiatives that require coordination across multiple Epic applications and technical teams. As the portfolio evolves, this role will also assume ownership of additional areas supporting live Epic entities where cross-application direction, coordination, and oversight are required.Success in this role requires a combination of strong program management leadership and technical Epic experience. The Director must be able to understand complex technical dependencies, guide cross-application teams, establish appropriate program structure and governance, and ensure work progresses effectively from planning through readiness and execution. This leader will provide direction to program managers and technical leaders while maintaining a portfolio-level view of priorities, dependencies, risks, and organizational impact.Pay Range:$180,960.00 USD – $216,320.00 USDThe pay range listed for this position is the annual base salary range the organization reasonably and in good faith expects to pay for this position at this time. Actual compensation is determined based on several factors, that may include seniority, education, training, relevant experience, relevant certifications, geography of work location, job responsibilities, or other applicable factors permissible by law.As a health care organization, we have a responsibility to do everything in our power to care for and protect our patients, our colleagues and our communities. Beth Israel Lahey Health requires that all staff be vaccinated against influenza (flu) as a condition of employment.More than 35,000 people working together. Nurses, doctors, technicians, therapists, researchers, teachers and more, making a difference in patients' lives. Your skill and compassion can make us even stronger.Equal Opportunity Employer/Veterans/DisabledJob detailsEmployment: Full-timeHours/Week: 40Shift: DayCategory: Clinical Information SystemsPay Range: $180,960.00 USD - $216,320.00 USDFLSA: ExemptReq ID: JR102133