Director - Enterprise Systems and Services

Apex Systems, LLC; Dallas (TX); Hybrid; USD 175,000 - 210,000; Full time

Benefits offered by this job

Healthcare benefits

401(k) plan

HSA

Professional development

Job summary

Everforth Apex is seeking a Director of Enterprise Systems and Services to lead IT service delivery in a 24/7 environment, overseeing incident management, project portfolio governance, budgeting, and enterprise architecture. The role collaborates with senior leaders to drive standards and continuous improvement across technology platforms.

Onsite 2x a week in Dallas, the director will mentor teams, align technology with business goals, and manage aging infrastructure initiatives in a highly

Qualifications

• Bachelor’s degree required.
• Ten years of progressively responsible related experience.
• At least three years in a supervisory capacity.
• Experience with ITIL and operations planning.

Responsibilities

• Direct and oversee day-to-day service delivery within the Enterprise Systems and Services division.
• Review incidents in ServiceNow for timely resolution and proper prioritization.
• Partner with leadership to manage operational priorities and budget.
• Oversee project portfolio planning and capital budgeting.
• Direct enterprise architects in delivering sound enterprise solutions.
• Identify process improvements to increase reliability of centralized technology.

Skills

ITIL

Service Delivery

Incident Management

Project Portfolio Governance

Enterprise Architecture

Budgeting

Capital Planning

Stakeholder Collaboration

Education

Bachelor's degree

Tools

ServiceNow

Job description

## Job Description# Director - Enterprise Systems and ServicesApply**Job#: 3057755****Job Description:****Onsite 2x a week in Dallas, TX****Job Summary**The Director of Enterprise Systems and Services Service Delivery and Project Portfolio provides strategic and operational leadership for enterprise technology services within a complex, highly regulated, mid-to-large organization operating in a 24/7 environment.This role oversees service delivery, incident management, project portfolio governance, enterprise architecture, budgeting, capital planning, and technology infrastructure initiatives. The director ensures reliable, secure, and scalable solutions aligned with organizational objectives.The director collaborates with business leaders to drive innovation, improve operational performance, establish technology standards and policies, and lead continuous improvement through root-cause analysis and service optimization.**Required Education and Experience**- Bachelor’s degree in a related field- Ten years of progressively responsible related experience- At least three years in a supervisory capacity- Experience with ITIL, including the ability to develop operational sustainability plans and related tasks to accomplish organizational objectives**Preferred Qualifications**- Current or former technical industry-related certifications- Experience in healthcare, academic healthcare, financial services, or another highly regulated environment- Experience leading enterprise infrastructure, platforms, systems, or technology operations- Experience managing critical production environments- Experience with service delivery, project portfolio governance, capital planning, and enterprise architecture**Primary Responsibilities**- Direct and oversee day-to-day service deliverables and impacts within the Enterprise Systems and Services division- Review ServiceNow incidents to ensure timely resolution and appropriate prioritization and escalation- Partner with division leadership and ESS management to manage operational priorities- Assist with strategic and operational project portfolio planning- Ensure approved projects are executed and implemented as planned- Direct enterprise architects in delivering sound, well-vetted enterprise solutions- Manage infrastructure and computing asset lifecycle strategies- Assist with forecasting and budgeting for aging and end-of-life technology- Support resource planning for projects and initiatives across IT divisions and business partners- Participate in annual capital planning- Identify innovative solutions that improve the efficiency of Information Resources services- Establish policies and procedures for server hardware, operating systems, storage, compute, and related components- Partner with the scientific and technical community to evaluate future technology trends- Consult with business partners, application analysts, vendors, and other stakeholders on project demand and planning- Evaluate design and build requirements, hardware and software specifications, pricing, and ongoing operational needs- Represent the division in root-cause analysis activities- Identify process and procedural improvements that increase the reliability of centrally managed technology- Perform other duties as assigned *Everforth Apex is a world-class IT services company that serves thousands of clients across the globe. When you join Everforth Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRateds Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico.**Everforth Apex uses a virtual recruiter as part of the application process. Click here for more details. By applying for this job, you agree to receive calls, AI-generated calls, text messages, or emails from Everforth Apex and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy at https://www.apexsystems.com/privacy-policy**Everforth Apex Benefits Overview: Everforth Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Everforth Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Everforth Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Everforth Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our ‘Welcome Packet’ as well, which an Everforth Apex team member can provide.**Everforth Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Everforth Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law.**If you require an accommodation under the Americans with Disabilities Act to participate in an interview with a virtual recruiter or to use our website for a search or application, please contact our Benefits Department at [e-mail] or 804-523-8228. Please note that this contact information is strictly to be used for medical ADA accommodations and that no other inquiries will be answered.**UnitedHealthcare creates and publishes the Transparency in Coverage Machine-Readable Files on behalf of Everforth Apex Systems.***Employee Type:** FullTime**Location:** Dallas, TX, US**Job Type:****Date Posted:** October 29, 2026**Pay Range:** $175,000 - $210,000