Director, Enterprise Service Management & Portfolio Ops

SolutionHealth; Manchester (NH); À distance; USD 150 000 - 190 000; Plein temps

Avantages offerts par ce poste

Health coverage

Dental coverage

Vision coverage

Disability insurance

Life insurance

Tuition Reimbursement

403(b) Retirement

Résumé du poste

SolutionHealth is seeking a Director of Enterprise Service Management & Portfolio Operations to guide strategic direction and governance for IT demand, portfolio, and service management. You will lead ServiceNow, IAM, and related platforms while aligning clinical and operational priorities with organizational growth.

The role requires seven years in IT/healthcare tech with at least three years in leadership, plus certifications in relevant ITSM/ITIL and project management.

Qualifications

• Bachelor’s degree in Healthcare, Information Technology, Business, or related field is required.
• At least one certification relevant to portfolio responsibilities (ServiceNow, PMP, ITSM/ITIL, Six Sigma) ITIL Foundation within 60 days, Advanced ITIL within 6 months.
• 7+ years in IT/Healthcare Technology/Business Operations with 3+ years in leadership overseeing leaders, teams, programs or services.

Responsabilités

• Lead strategic direction for enterprise service management, portfolio operations, and governance.
• Establish enterprise governance for demand, portfolio, project delivery, service management, and capacity planning.
• Provide leadership with a strong service mindset and cross-functional collaboration.

Formation

Bachelor’s degree in Healthcare, Information Technology, Business, or related field

Outils

ServiceNow

Description du poste

SolutionHealth is seeking a Director of Enterprise Service Management & Portfolio Operations to guide strategic direction and governance for IT demand, portfolio, and service management. You will lead ServiceNow, IAM, and related platforms while aligning clinical and operational priorities with organizational growth.

The role requires seven years in IT/healthcare tech with at least three years in leadership, plus certifications in relevant ITSM/ITIL and project management.