Director, Enterprise Sales Operations & Salesforce

Global Payments Inc.; Charlotte (NC); On-site; USD 130,000 - 170,000; Full time

Job summary

Global Payments Inc. is seeking a Director of Genius Enterprise Sales Operations to lead a five-person team responsible for Salesforce-driven sales processes, including account management, quotes, pricing, and order management.

The role scales processes, systems, and cross-functional rhythms to support complex enterprise opportunities, focusing on pipeline reporting, process improvements, and data quality across the organization.

Qualifications

• Bachelor's degree or equivalent professional experience.
• Significant experience in Sales Operations, Revenue Operations, Commercial Operations, or related functions.
• Experience supporting enterprise POS, payments, fintech, software, hardware and services or technology-enabled sales organizations.
• Strong Salesforce experience, including account, opportunity, quote, product, price book, order, dashboard, and reporting processes.

Responsibilities

• Lead, coach, and develop an existing team of Sales Operations professionals.
• Oversee daily Salesforce-based activities and ensure timely, accurate work.
• Oversee enterprise quotes, pricing, discounts, approvals, revisions, and order conversion; maintain SKUs and pricing across Salesforce and connected systems.
• Lead the Control Tower model for complex opportunities, aligning Sales, Operations, Onboarding, and Technology on milestones and owners.
• Develop executive reporting for pipeline health, progression, and performance; consolidate trackers into a governance framework.

Skills

Sales operations

Salesforce

Data analysis

Communication

Excel

Project management

Education

Bachelor's degree or equivalent

Tools

Salesforce

Pricing tools

Job description

Global Payments Inc. is seeking a Director of Genius Enterprise Sales Operations to lead a five-person team responsible for Salesforce-driven sales processes, including account management, quotes, pricing, and order management.

The role scales processes, systems, and cross-functional rhythms to support complex enterprise opportunities, focusing on pipeline reporting, process improvements, and data quality across the organization.