Director, Enterprise Infrastructure

UDC College of Arts & Sciences; Campus (IL); On-site; USD 138,093 - 145,615; Full time

Benefits offered by this job

Health and life insurance

Annual vacation and sick leave

Retirement plan (TIAA)

Job summary

UDC College of Arts & Sciences in Illinois is hiring a Director of Enterprise Infrastructure. This full-time role involves overseeing the university's IT infrastructure and ensuring effective collaboration with external service providers.

The ideal candidate will possess a degree in computer science or similar and a minimum of ten years in IT infrastructure with a strong emphasis on network engineering. Interested candidates should be prepared for an impactful role at the University.

Qualifications

• 10+ years of direct experience in IT infrastructure.
• Strong background in network engineering.
• Experience with tier 3 technical support.

Responsibilities

• Collaborates on development of ISM procedures and controls.
• Manages system administration and network operations.
• Supervises tier 3 service technicians.

Skills

IT infrastructure

Network engineering

Tier 3 technical support

Microsoft Certified IT Professional

Education

Bachelor’s degree in computer science or related field

Job description

Number of Vacancies: 1

Area of Consideration: Open to the Public

Position Status: Full-Time, Regular

Pay Plan, Series & Grade: DS0058/2A

Salary Range: $138,093.66 - $145,615.61

Closing Date: Open Until Filled

Location: 4200 Connecticut Ave NW, Washington, DC 20008

Brief Description

The Director of Enterprise Infrastructure is responsible for collaborating in the development and maintenance of the information technology infrastructure at the University and for coordinating with the supporting service provisions by external third parties. The Incumbent provides guidance, coordination and support of all network related services for the University community. The Incumbent works under the direct supervision of the Associate Vice President of Enterprise Services with general oversight provided by the Vice President of Information Services Management (ISM). In addition, the Incumbent works closely with other managers and staff in the ISM department, as well as other leaders throughout the University, to advance program goals and achieve strategic outcomes.

Responsibilities

• Collaborates on the development of ISM procedures, standards, and controls for system administration, operation, and overall performance improvement.
• Manages system administration and projects related to the network operations system.
• Manages and provides overall tier 3 support to the University ecosystem.
• Works with management to plan and/or coordinate internal and external resources to achieve various project goals.
• Maintains servers, routers, switches, wireless devices and other hardware and associated software to support the normal business requirements and standards as well as during extensive periods of growth and change.
• Monitors systems performance and reports and identifies and resolves issues.
• Coordinates and supervises tier 3 service technicians to support ISM systems.
• Participates in the identification, installation, and deployment of new software applications.
• Implements hardware upgrades and manages change control.
• Maintains inventory of networking and data center related equipment.
• Recommend technological improvements or enhancements that will contribute to increased efficiency.
• Works closely with management to determine and facilitate technology initiatives.
• Manages assigned internal ISM support staff sets up performance standards, evaluates performance, helps with corrective measures, takes action regarding unsatisfactory performance, and assists with the continuous professional development of assigned staff.
• Participates in the selection and management of necessary technology (equipment, systems, and applications), vendors, consultants, etc.
• Provides a variety of related duties as assigned.

Minimum Job Requirements

• Bachelor’s degree in computer science or related field and/or commensurate experience working in similar positions.
• At least 10 years of direct experience in IT infrastructure, network engineering and/or tier 3 technical support.
• Microsoft Certified IT Professional Certification.

Benefits

Selectee will be eligible for health and life insurance, annual (vacation) and sick leave and will be covered under the University of the District of Columbia's retirement plan (TIAA).

Equal Opportunity Employer

The District of Columbia Government is an Equal Opportunity Employer. All qualified candidates will receive consideration without regard to race, color, religion, national origin, sex, age, marital status, personal appearance, sexual orientation, family responsibilities, matriculation, physical handicap, or political affiliation.

Notice of Non-Discrimination

In accordance with the D.C. Human Rights Act of 1977, as amended, D.C. Official Code, Section 2-1401.01 et. seq., (Act) the University of the District of Columbia does not discriminate on the basis of actual or perceived actual race, color, religion, national origin, sex, age, disability, sexual orientation, gender identity or expression, family responsibilities, matriculation, political affiliation, marital status, personal appearance, genetic information, familial status, source of income, status as a victim of an intrafamily offense, place of residence or business, or status as a covered veteran, as provided for and to the extent required by District and Federal statutes and regulations. Sexual harassment is a form of sex discrimination which is also prohibited by the Act. In addition, harassment based on any of the above protected categories is prohibited by the Act. Discrimination in violation of the Act will not be tolerated. Violators will be subject to disciplinary action.