Director, Enterprise Infrastructure

University of the District of Columbia; Washington (District of Columbia); On-site; USD 138,093 - 145,615; Full time

Benefits offered by this job

Health insurance

Life insurance

Annual vacation and sick leave

Retirement plan coverage

Job summary

The University of the District of Columbia seeks a Director of Enterprise Infrastructure to oversee the IT infrastructure development and maintenance. This role coordinates with third-party services and guides network-related services to meet the University’s strategic goals.

Responsibilities include system administration, supporting tier 3 technical services, and maintaining network systems and hardware. The ideal candidate holds a Bachelor's degree and has over 10 years of experience in IT infrastructure and network engineering.

Qualifications

• 10+ years of direct experience in IT infrastructure and network engineering.
• Experience with tier 3 technical support.
• Microsoft Certified IT Professional Certification.

Responsibilities

• Collaborates on the development of ISM procedures.
• Manages system administration of network operations.
• Provides tier 3 support to the University ecosystem.
• Maintains servers, routers, and switches.
• Monitors systems performance.
• Manages internal ISM support staff.

Skills

IT infrastructure

Network engineering

Tier 3 technical support

Microsoft Certified IT Professional

Education

Bachelor’s degree in computer science or related field

Job description

Job Details

• Number of Vacancies: 1
• Area of Consideration: Open To The Public
• Position Status: Full-Time, Regular
• Pay Plan, Series & Grade: DS0058/2A
• Salary Range: $138,093.66 - $145,615.61
• Closing Date: Open Until Filled
• Location: 4200 Connecticut Ave NW, Washington, DC 20008

Role Summary

The Director of Enterprise Infrastructure is responsible for collaborating in the development and maintenance of the information technology infrastructure at the University and for coordinating with the supporting service provisions by external third parties. The incumbent provides guidance, coordination and support of all network related services for the University community. The incumbent works under the direct supervision of the Associate Vice President of Enterprise Services with general oversight provided by the Vice President of Information Services Management (ISM). In addition, the incumbent works closely with other managers and staff in the ISM department, as well as other leaders throughout the University, to advance program goals and achieve strategic outcomes.

Responsibilities

• Collaborates on the development of ISM procedures, standards, and controls for system administration, operation, and overall performance improvement.
• Manages system administration and projects related to the network operations system.
• Manages and provides overall tier 3 support to the University ecosystem.
• Works with management to plan and carry out internal and external resources to achieve various project goals.
• Maintains servers, routers, switches, wireless devices, and other hardware and associated software to support normal business requirements and standards, as well as during periods of growth and change.
• Monitors systems performance, reports, identifies, and resolves issues.
• Coordinates and supervises tier 3 service technicians to support ISM systems.
• Participates in the identification, installation, and deployment of new software applications.
• Implements hardware upgrades and manages change control.
• Maintains inventory of networking and data‑center related equipment.
• Recommends technological improvements or enhancements that will increase efficiency.
• Works closely with management to determine and facilitate technology initiatives.
• Manages assigned internal ISM support staff, sets performance standards, evaluates performance, assists with corrective measures, takes action regarding unsatisfactory performance, and helps with continuous professional development of staff.
• Participates in the selection and management of necessary technology (equipment, systems, and applications), vendors, and consultants.
• Provides a variety of related duties as assigned.

Minimum Job Requirements

• Bachelor’s degree in computer science or a related field and/or commensurate experience working in similar positions.
• At least 10 years of direct experience in IT infrastructure, network engineering, and/or tier 3 technical support.
• Microsoft Certified IT Professional Certification.

Benefits

Eligible for health and life insurance, annual vacation and sick leave, and coverage under the University of the District of Columbia’s retirement plan (TIAA).

Equal Opportunity and Legal Statements

Equal Opportunity Employer: The District of Columbia Government is an Equal Opportunity Employer. All qualified candidates will receive consideration without regard to race, color, religion, national origin, sex, age, marital status, personal appearance, sexual orientation, family responsibilities, matriculation, physical handicap, or political affiliation.

Notice of Non‑Discrimination: In accordance with the D.C. Human Rights Act of 1977, as amended, D.C. Official Code, Section 2‑1401.01 et. seq., the University of the District of Columbia does not discriminate on the basis of actual or perceived actual race, color, religion, national origin, sex, age, disability, sexual orientation, gender identity or expression, family responsibilities, genetic information, status, or the allegations of an intrafamily offense, place of residence or business, or status as a covered veteran, as required by district and federal statutes and regulations. Sexual harassment is prohibited and will not be tolerated. Discrimination in violation of the Act will not be tolerated and violators will be subject to disciplinary action.

Veterans Preference: Applicants claiming veterans preference must submit official proof at the time of application.

Residency Preference: A person applying who is a bona fide District resident at the time of application may be awarded a 10‑point residency preference over non‑District applicants, unless the person declines the preference points. If selected, the employee must present eight proofs of bona fide District residency on or before the effective date of the appointment and maintain such residency for seven consecutive years. Failure to maintain residency will result in forfeiture of employment.

For a full version of the University’s Equal Opportunity Policy Statement, visit https://www.udc.edu/human-resources/equal-opportunity/.