Enterprise Client Success Director — Cloud Adoption

Tyler Technologies, Inc.; Plano, Nashville (TX, TN); Hybrid; USD 180,000 - 240,000; Full time

Job summary

Tyler Technologies is seeking a Director of Client Success for Enterprise Corrections. You will lead a high‑performing team, shape the client success strategy, and partner across Product, Sales, Support, and Professional Services to deliver measurable outcomes.

You will drive client health, adoption, retention, and executive engagement while guiding modernization efforts and risk management. Travel is expected up to 20–30% as needed.

Qualifications

• Eight or more years of progressive experience in Client Success, account management, professional services, or another strategic client-facing function.
• Experience leading leaders and client-facing teams in an enterprise software or SaaS environment.
• Demonstrated ability to guide clients through product, cloud, or operational change.

Responsibilities

• Develop and execute the Client Success strategy for an assigned client segment, aligning with organizational priorities.
• Maintain a comprehensive view of the segment’s health, priorities, modernization readiness, and growth opportunities.
• Lead and develop Client Success leaders, setting expectations and operating practices.
• Build trusted relationships with executive stakeholders across the client segment and manage high‑level escalations.
• Partner with cross-functional teams to ensure coordinated client experiences during modernization.
• Provide input on budgets, staffing, and resource needs to support departmental goals.
• Regularly communicate segment performance, trends, risks, and progress to executive leadership.

Skills

Strategic leadership

Executive collaboration

Team development

Client relationship management

Change management

Data-driven decisions

Education

Bachelor’s degree

Advanced degree preferred

Tools

Gainsight

CRM systems

Analytics tools

Automation

Job description

Tyler Technologies is seeking a Director of Client Success for Enterprise Corrections. You will lead a high‑performing team, shape the client success strategy, and partner across Product, Sales, Support, and Professional Services to deliver measurable outcomes.

You will drive client health, adoption, retention, and executive engagement while guiding modernization efforts and risk management. Travel is expected up to 20–30% as needed.