Director, Engineering (Business Strategy, Platform Roadmap & Client Experience)

Voya Financial, Inc.; Boston (MA); On-site; USD 131,000 - 184,000; Full time

Benefits offered by this job

Health, dental, vision and life plans

401(k) Savings plan

Tuition reimbursement

Paid time off

Paid volunteer time

Diversity Celebration Day

Job summary

Voya Financial, Inc. is building a next-generation, AI-native Wealth Management platform to serve as the digital front door for the enterprise.

The Director, Engineering (Business Strategy, Platform Roadmap & Client Experience) bridges business strategy, product, and engineering to deliver a scalable platform connecting participants, sponsors, advisors and investors through a unified ecosystem. The candidate will shape technology capabilities to drive client acquisition, retention, cross-sell,

Qualifications

• Experience 10+ years spanning technology, product, strategy, digital transformation, or engineering leadership.
• Experience leading digital platform or customer experience initiatives.
• Experience in highly regulated industries, preferably financial services.

Responsibilities

• Own the enterprise technology roadmap aligned with strategic growth priorities.
• Translate executive objectives into actionable technology initiatives and investments.
• Lead cross-functional teams to deliver a scalable, AI-enabled digital platform.

Skills

Large-scale platform leadership

Business-to-Technology translation

Cross-functional collaboration

Job description

Together we fight for everyone's opportunity for a better financial future. We will do this together - with customers, partners and colleagues. We will fight for others, not against: We will stand up for and champion everyone's access to opportunities. The status quo is not good enough … we believe every individual and every community deserves access to financial opportunities. We are determined to support both individuals and communities in reaching a better financial future. We know that reaching this future depends on our actions today. Like our Purpose Statement, Voya believes in being bold and committed to action. We are committed to a work environment where the differences that we are born with - and those we acquire throughout our lives - are understood, valued and intentionally pursued. We believe that our employees own our culture and have a responsibility to foster an environment where we all feel comfortable bringing our whole selves to work. Purposefully bringing our differences together to positively influence our culture, serve our clients and enrich our communities is essential to our vision. Are you ready to join a company with a strong purpose and a winning culture? Start your Voyage - About the Role

About the Role

Voya is building a next-generation, AI-native Wealth Management platform designed to serve as the digital front door for the enterprise. This platform will create a unified client experience across Retirement, Employee Benefits, Wealth Management, and Investment Management, enabling clients to seamlessly discover, engage, and transact across Voya's full suite of solutions.

The Director, Engineering (Business Strategy, Platform Roadmap & Client Experience) serves as the critical bridge between business strategy, product management, customer experience, and engineering execution. This leader translates enterprise priorities into technology roadmaps and ensures delivery of a scalable platform that connects participants, plan sponsors, advisors, employers, and individual investors through a single, integrated ecosystem. This role is ideal for a technology leader who understands both business growth objectives and modern digital platform architectures. The successful candidate will help shape the future of Voya's digital experience by creating technology capabilities that drive client acquisition, retention, cross-sell expansion, and long-term relationship growth.

What You'll Do

• Own the Business-to-Technology Roadmap
• Develop and maintain a multi-year technology roadmap aligned with Voya's strategic growth priorities across Retirement, Wealth Management, Employee Benefits, and Investment Management.
• Translate executive business objectives into actionable technology initiatives, investment plans, and engineering priorities.
• Partner with Product, Engineering, Architecture, Operations, and business leaders to define sequencing, dependencies, and outcomes.
• Ensure technology investments are prioritized based on business value, client impact, enterprise scalability, and regulatory requirements.
• Lead the "One Front Door" Strategy
• Drive development of a unified digital experience serving both B2B and B2C client segments.
• Define capabilities that create a seamless experience across: Retirement participants Plan sponsors Advisors Employers Individual investors Wealth Management clients
• Partner across business areas to eliminate client friction and create connected customer journeys.
• Ensure clients can easily discover, access, and engage with relevant Voya products and services through a common platform experience.
• Connect Enterprise Businesses Through Technology
• Build alignment across Retirement, Employee Benefits, Investment Management, and Wealth Management teams.
• Identify opportunities to leverage shared digital capabilities, customer data, AI solutions, and platform services.
• Champion enterprise-wide thinking instead of line-of-business optimization.
• Drive platform strategies that increase customer lifetime value and improve client retention.
• Drive AI-Native Digital Transformation
• Partner with Product and Engineering leaders to embed AI-driven experiences across the client lifecycle.
• Identify opportunities for: Intelligent recommendations Personalized financial guidance Conversational experiences Digital onboarding Cross-sell and next-best-action capabilities
• Ensure AI investments remain aligned with business outcomes and customer needs.
• Drive adoption of modern digital, cloud, data, and AI capabilities across the platform.
• Deliver Business Outcomes
• Define success metrics tied to client adoption, engagement, retention, cross-sell growth, digital utilization, and advisor productivity.
• Establish governance mechanisms to monitor roadmap progress and business value realization.
• Lead executive-level communications regarding priorities, progress, risks, and investment decisions.
• Drive decision-making across highly matrixed stakeholder groups.
• Stakeholder Leadership
• Serve as the primary liaison between business executives and technology teams.
• Facilitate prioritization discussions among competing business units and stakeholder groups.
• Build consensus around strategic technology decisions.
• Present roadmap recommendations and investment cases to senior leadership.

Qualifications Required

• Experience 10+ years of progressive experience spanning technology, product, strategy, digital transformation, or engineering leadership.
• Experience leading large-scale digital platform or customer experience initiatives.
• Experience operating within highly regulated industries, preferably financial services, retirement, wealth management, insurance, or investment management.
• Proven ability to translate business strategy into technology execution.
• Demonstrated success leading complex cross-functional programs with multiple stakeholders.

Preferred Experience

• Experience supporting Wealth Management, Retirement Services, Employee Benefits, Investment Management, or FinTech platforms.
• Experience building platform-based ecosystems serving multiple customer segments.
• Knowledge of advisor technology, participant experience platforms, client onboarding, customer portals, or wealth management solutions.
• Experience leveraging AI, analytics, and automation to improve customer outcomes.
• Familiarity with cloud-native digital platforms, APIs, data ecosystems, and modern engineering delivery models.

Leadership Competencies

• Enterprise mindset with strong business acumen
• Strategic thinker with exceptional execution discipline
• Influential leader capable of aligning diverse stakeholders
• Strong communicator across executive, business, and technical audiences
• Data-driven decision maker
• Client-centric and growth-oriented
• Comfortable operating in ambiguity and driving transformation

Success Measures

Within the first 12-24 months, this leader will: Establish and execute the enterprise roadmap for the AI-native digital platform. Deliver measurable progress toward the "one front door" client experience strategy. Improve cross-business client engagement and product adoption. Increase integration across Retirement, Employee Benefits, Wealth Management, and Investment Management offerings. Accelerate delivery of scalable digital capabilities that drive client growth, retention, and long-term value creation. Build strong alignment between business strategy and engineering execution.

Compensation Pay Disclosure:

Voya is committed to pay that’s fair and equitable, which means comparable pay for comparable roles and responsibilities. The below annual base salary range reflects the expected hiring range(s) for this position in the location(s) listed. In addition to base salary, Voya offers incentive opportunities (i.e., annual cash incentives, sales incentives, and/or long-term incentives) based on the role to reward the achievement of annual performance objectives. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Voya Financial is willing to pay at the time of this posting. Actual compensation offered may vary from the posted salary range based upon the candidate’s geographic location, work experience, education, licensure requirements and/or skill level and will be finalized at the time of offer. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked. The below annual base salary range reflects the expected hiring range(s) for this position in the location(s) listed. $130,970 - $183,680 USD

Be Well. Stay Well.

Voya provides the resources that can make a difference in your lives. To us, this means thriving physically, financially, socially and emotionally. Voya benefits are designed to help you do just that. That's why we offer an array of plans, programs, tools and resources with one goal in mind: To help you and your family be well and stay well.

What We Offer

• Health, dental, vision and life insurance plans
• 401(k) Savings plan - with generous company matching contributions (up to 6%)
• Voya Retirement Plan - employer paid cash balance retirement plan (4%)
• Tuition reimbursement up to $5,250/year
• Paid time off - including 20 days paid time off, nine paid company holidays and a flexible Diversity Celebration Day.
• Paid volunteer time - 40 hours per calendar year
• Learn more about Voya benefits (download PDF)

Critical Skills

• Customer Focused: Passionate drive to delight our customers and offer unique solutions that deliver on their expectations.
• Critical Thinking: Thoughtful process of analyzing data and problem solving data to reach a well-reasoned solution.
• Team Mentality: Partnering effectively to drive our culture and execute on our common goals.
• Business Acumen: Appreciation and understanding of the financial services industry in order to make sound business decisions.
• Learning Agility: Openness to new ways of thinking and acquiring new skills to retain a competitive advantage.

Learn more about Critical Skills

Equal Employment Opportunity

Voya Financial is an equal-opportunity employer. Voya Financial provides equal opportunity to qualified individuals regardless of race, color, sex, national origin, citizenship status, religion