Director, Engineering (Business Strategy, Platform Roadmap & Client Experience)

godirect; Boston (MA); On-site; USD 170,000 - 210,000; Full time

Job summary

Voya Financial in Boston is seeking a Director of Engineering (Business Strategy, Platform Roadmap & Client Experience) to bridge business strategy with technology execution and deliver a scalable platform.

You will own the multi-year roadmap across retirement, benefits, wealth management and investment management; collaborate with product, engineering, architecture, operations and business leaders to align priorities, drive AI-enabled experiences, and improve client acquisition, retention and

Responsibilities

• Own the Business-to-Technology Roadmap
• Lead the One Front Door Strategy
• Drive AI-Native Digital Transformation
• Deliver Business Outcomes
• Stakeholder Leadership

Job description

Together we fight for everyone's opportunity for a better financial future.

We will do this together - with customers, partners and colleagues. We will fight for others, not against: We will stand up for and champion everyone's access to opportunities. The status quo is not good enough ... we believe every individual and every community deserves access to financial opportunities. We are determined to support both individuals and communities in reaching a better financial future. We know that reaching this future depends on our actions today.

Like our Purpose Statement, Voya believes in being bold and committed to action. We are committed to a work environment where the differences that we are born with - and those we acquire throughout our lives - are understood, valued and intentionally pursued. We believe that our employees own our culture and have a responsibility to foster an environment where we all feel comfortable bringing our whole selves to work. Purposefully bringing our differences together to positively influence our culture, serve our clients and enrich our communities is essential to our vision.

Are you ready to join a company with a strong purpose and a winning culture? Start your Voyage -

About the Role

Voya is building a next-generation, AI-native Wealth Management platform designed to serve as the digital front door for the enterprise. This platform will create a unified client experience across Retirement, Employee Benefits, Wealth Management, and Investment Management, enabling clients to seamlessly discover, engage, and transact across Voya's full suite of solutions.

The Director, Engineering (Business Strategy, Platform Roadmap & Client Experience) serves as the critical bridge between business strategy, product management, customer experience, and engineering execution. This leader translates enterprise priorities into technology roadmaps and ensures delivery of a scalable platform that connects participants, plan sponsors, advisors, employers, and individual investors through a single, integrated ecosystem.

This role is ideal for a technology leader who understands both business growth objectives and modern digital platform architectures. The successful candidate will help shape the future of Voya's digital experience by creating technology capabilities that drive client acquisition, retention, cross-sell expansion, and long-term relationship growth.

What You'll Do

Own the Business-to-Technology Roadmap

• Develop and maintain a multi-year technology roadmap aligned with Voya's strategic growth priorities across Retirement, Wealth Management, Employee Benefits, and Investment Management.
• Translate executive business objectives into actionable technology initiatives, investment plans, and engineering priorities.
• Partner with Product, Engineering, Architecture, Operations, and business leaders to define sequencing, dependencies, and outcomes.
• Ensure technology investments are prioritized based on business value, client impact, enterprise scalability, and regulatory requirements.

Lead the One Front Door Strategy

• Drive development of a unified digital experience serving both B2B and B2C client segments.
• Define capabilities that create a seamless experience across:
  • Retirement participants
  • Plan sponsors
  • Advisors
  • Employers
  • Individual investors
  • Wealth Management clients
• Partner across business areas to eliminate client friction and create connected customer journeys.
• Ensure clients can easily discover, access, and engage with relevant Voya products and services through a common platform experience.
• Connect Enterprise Businesses Through Technology:
  • Build alignment across Retirement, Employee Benefits, Investment Management, and Wealth Management teams.
  • Identify opportunities to leverage shared digital capabilities, customer data, AI solutions, and platform services.
  • Champion enterprise-wide thinking instead of line-of-business optimization.
  • Drive platform strategies that increase customer lifetime value and improve client retention.

Drive AI-Native Digital Transformation

• Partner with Product and Engineering leaders to embed AI-driven experiences across the client lifecycle.
• Identify opportunities for: Intelligent recommendations, Personalized financial guidance, Conversational experiences, Digital onboarding, Cross-sell and next-best-action capabilities.
• Ensure AI investments remain aligned with business outcomes and customer needs.
• Drive adoption of modern digital, cloud, data, and AI capabilities across the platform.

Deliver Business Outcomes

• Define success metrics tied to client adoption, engagement, retention, cross-sell growth, digital utilization, and advisor productivity.
• Establish governance mechanisms to monitor roadmap progress and business value realization.
• Lead executive-level communications regarding priorities, progress, risks, and investment decisions.
• Drive decision-making across highly matrixed stakeholder groups.

Stakeholder Leadership

• Serve as the primary liaison