Digital Product Delivery Manager

Voya Financial; Springfield (MA); On-site; USD 114,000 - 170,000; Full time

Benefits offered by this job

Health insurance

401(k) Matching

Tuition reimbursement

Paid time off

Job summary

Voya Financial in Springfield, MA is seeking a Lead Digital Product Delivery Manager to define product strategy at the channel level and serve as a strategic partner to executive leadership. You will shape AI-driven experiences, align roadmaps with business goals, and influence major product decisions across the organization.

The role emphasizes delivery excellence, architecture trade-offs, and mentoring product delivery talent, with a focus on retirement and wealth management expertise.

Qualifications

• 8+ years of product or technical product experience.
• Proven leadership at a product area or channel level.
• Deep expertise in retirement and wealth management.
• Extensive experience defining AI product strategy.
• Strong technical credibility with engineering leadership.
• Experience influencing VP-level strategy as an IC.

Responsibilities

• Define 18–24 month product vision and roadmap at the channel level.
• Establish AI experience strategy and competitive positioning.
• Present and align strategy with executive leadership.
• Set standards for product specifications and delivery practices.
• Ensure accountability for outcomes, not just milestones.
• Act as a strategic partner to VP Digital Product and contribute to business cases.

Skills

Leadership

AI strategy

Product management

Technical credibility

Executive influence

Retirement/wealth

Job description

Together we fight for everyone’s opportunity for a better financial future.

We will do this together — with customers, partners and colleagues. We will fight for others, not against: We will stand up for and champion everyone’s access to opportunities. The status quo is not good enough … we believe every individual and every community deserves access to financial opportunities. We are determined to support both individuals and communities in reaching a better financial future. We know that reaching this future depends on our actions today.

Like our Purpose Statement, Voya believes in being bold and committed to action. We are committed to a work environment where the differences that we are born with — and those we acquire throughout our lives — are understood, valued and intentionally pursued. We believe that our employees own our culture and have a responsibility to foster an environment where we all feel comfortable bringing our whole selves to work. Purposefully bringing our differences together to positively influence our culture, serve our clients and enrich our communities is essential to our vision.

Are you ready to join a company with a strong purpose and a winning culture? Start your Voyage –

Profile Summary

The Lead Digital Product Delivery Manager defines product strategy at the channel level and sets the standard for product delivery excellence across the organization. This role operates as a senior individual contributor and strategic partner to executive leadership.

Profile Description

Channel Strategy Leadership

• Define 18–24 month product vision and roadmap
• Establish AI experience strategy and competitive positioning
• Present and align strategy with executive leadership

Delivery Excellence

• Set standards for product specifications and delivery practices
• Ensure accountability for outcomes, not just milestones

Partner With Engineering Leadership On

• Build vs. buy decisions
• AI system design implications
• Architecture trade-offs impacting product outcomes

Executive Partnership

• Act as a strategic partner to VP Digital Product
• Contribute to business cases, investment decisions, and roadmap prioritization

Job Family Leadership

• Mentor and develop product delivery talent across all levels
• Define career progression and capability expectations

Knowledge & Experience

• 8+ years of product or technical product experience
• Proven leadership at a product area or channel level
• Deep expertise in retirement and wealth management
• Extensive experience defining AI product strategy
• Strong technical credibility with engineering leadership
• Experience influencing VP-level strategy as an IC

Compensation Pay Disclosure

Voya is committed to pay that’s fair and equitable, which means comparable pay for comparable roles and responsibilities.

The below annual base salary range reflects the expected hiring range(s) for this position in the location(s) listed. In addition to base salary, Voya offers incentive opportunities (i.e., annual cash incentives, sales incentives, and/or long-term incentives) based on the role to reward the achievement of annual performance objectives. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Voya Financial is willing to pay at the time of this posting.

Actual compensation offered may vary from the posted salary range based upon the candidate’s geographic location, work experience, education, licensure requirements and/or skill level and will be finalized at the time of offer. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.

$114,480 - $170,070 USD

Be Well. Stay Well.

Voya provides the resources that can make a difference in your lives. To us, this means thriving physically, financially, socially and emotionally. Voya benefits are designed to help you do just that. That’s why we offer an array of plans, programs, tools and resources with one goal in mind: To help you and your family be well and stay well.

What We Offer

• Health, dental, vision and life insurance plans
• 401(k) Savings plan – with generous company matching contributions (up to 6%)
• Voya Retirement Plan – employer paid cash balance retirement plan (4%)
• Tuition reimbursement up to $5,250/year
• Paid time off – including 20 days paid time off, nine paid company holidays and a flexible Diversity Celebration Day.
• Paid volunteer time — 40 hours per calendar year

Learn More About Voya Benefits (download PDF)

Critical Skills

At Voya, we have identified the following critical skills which are key to success in our culture:

• Customer Focused: Passionate drive to delight our customers and offer unique solutions that deliver on their expectations.
• Critical Thinking: Thoughtful process of analyzing data and problem solving data to reach a well-reasoned solution.
• Team Mentality: Partnering effectively to drive our culture and execute on our common goals.
• Business Acumen: Appreciation and understanding of the financial services industry in order to make sound business decisions.
• Learning Agility: Openness to new ways of thinking and acquiring new skills to retain a competitive advantage.

Learn More About Critical Skills

Equal Employment Opportunity

Voya Financial is an equal-opportunity employer. Voya Financial provides equal opportunity to qualified individuals regardless of race, color, sex, national origin, citizenship status, religion, age, disability, veteran status, creed, marital status, sexual orientation, gender identity, genetic information, or any other status protected by state or local law.

Reasonable Accommodations

Voya is committed to the inclusion of all qualified individuals. As part of this commitment, Voya will ensure that persons with disabilities are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please reference resources for applicants with disabilities.

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