Director - Ecosystem Risk & Integrity - High Brand Risk & Prohibited Investigations

Capital One; Chicago (IL); On-site; USD 187,000 - 214,000; Full time

Job summary

Capital One seeks a Director for Ecosystem Risk & Integrity to oversee High Brand Risk and Prohibited Activity Monitoring within the Global Payments ecosystem.

You will lead a team of risk specialists, collaborate with executives and external partners, and drive the modernization of monitoring capabilities to protect the company’s reputation and ensure regulatory compliance across domestic and international operations.

Qualifications

• Bachelor's degree or military experience.
• 5+ years of project/process management experience.
• 2+ years of operations management experience.
• 2+ years of people management experience.

Responsibilities

• Integrate intelligence to risk processes with partners and vendors to validate transaction monitoring.
• Lead expansion of signals and implement testing with third-party partnerships.
• Consult with executives on interaction models with payment schemes and participants.
• Develop and finalize risk framework for High Brand Risk and Prohibited Investigations.
• Oversee anomaly detection, investigations, and enforcement across policies and regulations.
• Perform gap assessments on legacy tools and define integration requirements for scalable decisions.
• Drive governance, QA, and executive reporting; lead multi-disciplinary teams.

Skills

Leadership

Strategic thinking

Program management

Regulatory compliance

Education

Bachelor's degree

Job description

Director - Ecosystem Risk & Integrity - High Brand Risk & Prohibited Investigations

As a Director in Capital One's Ecosystem Risk & Integrity organization, you will apply your visionary leadership and analytical prowess to safeguard our Global Payments Ecosystem. Leading our High Brand Risk (HBR) and Prohibited Activity Monitoring programs, you will act as a critical first line of defense, working across the enterprise to develop and implement cutting-edge transaction monitoring solutions. In this high-profile role, you will lead a dynamic team of Risk Specialists to ensure participants uphold our network standards and comply with evolving domestic and international regulatory requirements. Directors in Capital One's Risk Management organization partner with Executives, network partners, and cross-functional teams to drive organizational change. You will spearhead the modernization of our capabilities to better manage the Company's risk in an open, collaborative environment where innovative ideas and robust solutions are both welcomed and rewarded. You are a highly motivated Risk Management professional with a passion for payments integrity, excellent organizational leadership, and strong communication skills. You will have a high level of exposure across lines of business and the opportunity to work directly with Executives to create resilient, forward-thinking strategies. By evaluating "gray area" activities, detecting transaction laundering, and enforcing noncompliance controls, you will identify and mitigate potential reputational, legal, and regulatory risks to the Company while empowering smart, sustainable business growth.

Core Responsibilities

• Integrate Intelligence to Critical Risk Processes: Work with business partners, acquiring participants, and external vendor partnerships (e.g., G2, LegitScript) to validate and execute transaction monitoring processes that protect network integrity and the company's bottom line.
• Widen our intelligence aperture to bring in new signals from new providers and implement a clear A/B testing protocol for 3rd party partnerships.
• Consult & Collaborate: Consult with Executives to determine the optimal interaction model with Payment Schemes and external participants, fostering positive relationships, proactive registration outreach, and transparent compliance standards.
• Programmatic Uplift and Framework Development: Drive the strategic finalization of the High Brand Risk (HBR) category and sub-category framework. You will establish risk tolerance guardrails for complex merchant activities (e.g., skill-based gaming, online gambling, adult content, regulated products, digital currency).
• Contour and implement enforcement protocol and compliance standards across our Anomaly Detection and Investigation: Perform critical assessments on network anomalies, deceptive practices, and transaction laundering to mitigate regulatory and reputational risk, ensuring strict adherence to Operating Regulations and mandates (e.g., UIGEA / Reg GG), as well as elevated laws and regulations in areas which pose increased risk.
• Extensive Gap Assessments: Perform extensive gap assessments on legacy transaction monitoring tools and investigation workflows. Create technology integration requirements to ensure scalable, data-driven business decisions across HBR and Prohibited Investigations processes, tools, and platforms.
• Drive Process Excellence: Use advanced analytical skills to assess and improve processes and operations. Focus on automating logic-based rules, refining referral sources, and standardizing noncompliance fee assessment decision trees.
• Scale Governance & Oversight: Drive large-scale Process Management and Governance, overseeing Quality Assurance frameworks, acquirer monitoring programs, compliance attestations, and executive reporting.
• Empower Dynamic Teams: Lead and develop multifaceted teams segmented across Strategy, Program Administration, Investigations, and Operations. Foster a culture of professional growth, ownership, and cross-functional resilience.

Basic Qualifications

• Bachelor's degree or military experience
• At least 5 years of experience in Project Management or Process Management
• At least 2 years of experience in Operations Management
• At least 2 years of experience in People Management

Preferred Qualifications

• Master's degree in Business Administration, Finance, Accounting, Economics, Mathematics, or Project Management
• At least 6 years of experience as a project manager or process manager within financial services or global payments, specifically in anti-money laundering, fraud, or transaction monitoring
• At least 10 years of overall experience as a project manager or process manager
• Experience managing international payments or fintech operations across multiple regions
• Business Process Management certification, Lean Six Sigma Green Belt certification, Lean Six Sigma Black Belt certification, Agile Coach certification, or Certified Regulatory Compliance Manager certification

Salary and Incentives

Chicago, IL: $187,300 - $213,700 for Director, Risk Management

McLean, VA: $206,000 - $235,100 for Director, Risk Management

New York, NY: $224,800 - $256,500 for Director, Risk Management

Riverwoods, IL: $187,300 - $213,700 for Director, Risk Management

Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate’s offer letter.

This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan.

Benefits

Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website.

Eligibility and Application Information

Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level. This role is expected to accept applications for a minimum of 5 business days. No agencies please.

Equal Opportunity and Other Legal Statements

Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non-discrimination in compliance with applicable federal, state, and local laws.

Capital One promotes a drug-free workplace.

Background Check and Criminal History

Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City's Fair Chance Act; Philadelphia's Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.

Accommodation and Technical Support

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at [e-mail]. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

For technical support or questions about Capital One's recruiting process, please send an email to [e-mail]

Disclaimer

Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site.

Company Information

Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC). At Capital One, we're building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit.