Director, Risk Management - Ecosystem Risk & Integrity

Capital One; Chicago (IL); On-site; USD 187,000 - 214,000; Full time

Job summary

Capital One in Chicago, IL seeks a Director of Risk Management for Ecosystem Risk & Integrity to lead a team of Risk Specialists securing the global payment ecosystem. You will translate risk data into strategic insights and drive cross-functional engagement across data science and operations.

You will build participant risk rating, integrate into GPN systems, and advise executives while enforcing standards and governance to protect brand, customers, and financial performance.

Qualifications

• Bachelor's degree or military experience.
• 5+ years experience in Project and/or Process Management.
• 5+ years experience in Operations Management.
• At least 2 years experience in Project Management
• At least 2 years experience in People Management.

Responsibilities

• Secure Capital One's global payment ecosystem by transforming risk controls and enforcing standards.
• Build a multifaceted risk rating strategy for network participants and ensure adherence to regulations.
• Integrate risk ratings into a holistic program and align with GPN systems and processes.
• Lead intelligent brand protection through risk detection technologies and AI-augmented monitoring.
• Advise executives with risk data translated into actionable insights for strategic decisions.
• Foster cross-functional collaboration to solve network challenges and defend the ecosystem.
• Oversee data usage of structured and unstructured data to manage participant risk.
• Recruit and mentor a high-performing Risk Specialists team and govern frameworks.

Skills

Leadership

Cross-functional collaboration

Strategic thinking

People management

Education

Bachelor's degree or military experience

Masters Degree in Business Management, Finance, Accounting, Economics, Mathematics or Project Management

Job description

Director, Risk Management - Ecosystem Risk & Integrity

As a Director of Risk Management for Ecosystem Risk & Integrity at Capital One, this role leads a high-performing team of Risk Specialists to secure the global payment ecosystem against threats and abuse. You will act as a thought leader and trusted advisor to executives, translating risk data into strategic insights, overseeing participant lifecycle strategies, and driving operational compliance across various risk stripes, including building out the Participant Risk Rating system and assessing risk against operating regulations. Partnering across data science and operational teams, you will transform risk controls, enforce network standards, and protect Capital One's brand and financial performance.

Responsibilities

• Ecosystem Risk & Integrity: Secure Capital One's global payment ecosystem against threats and abuse by transforming risk controls and enforcing rules and standards.
• Participant Risk Rating Strategy: Build a multifaceted risk rating methodology for network participants and their adherence to Op Regs, legal, and regulatory standards.
• Combine various risk verticals (financial, operational, AML, etc.) into a holistic rating system; maintain and dynamically update ratings and integrate into GPN systems and processes.
• Intelligent Brand Protection: Lead the charge in neutralizing deceptive activities by deploying cutting-edge risk detection technologies and AI-augmented monitoring, acting as a high-tech guardian and innovator. Set robust standards that preserve trust, integrity and drive secure growth.
• Strategic Advisory & Executive Governance: Serve as a trusted advisor to GPN Executives, translating complex risk data into strategic insights that safeguard the Global Payment Network and empower confident decision-making.
• Resilient Partner Lifecycles: integrate risk ratings into a holistic participant risk management strategy that ensures institutional fidelity and promotes trust amongst ecosystem participants Cross-Functional & Analytical Innovation: Foster a collaborative movement combining data science and human ingenuity to solve complex network challenges and build a unified front in global ecosystem defense.
• Leverage creative applications of structured and non-structured data to slope and manage participant risk.
• Team Leadership: Recruit, mentor, and empower a high-performing team of Risk Specialists to drive network resilience.
• Framework Governance: Finalize and maintain category and sub-category framework.
• Risk & Gap Assessments: Perform critical risk category assessments and extensive gap analyses to guide business decisions.
• Process Excellence: Apply analytical skills to lead large-scale Risk Process Improvement, Process Design, and Governance.

Basic Qualifications

• Bachelors Degree or military experience
• At least 5 years of experience in Project and/or Process Management
• At least 5 years experience in Operations Management
• At least 2 years experience in Project ManagementAt least 2 years experience in People Management

Preferred Qualifications

• Masters Degree in Business Management, Finance, Accounting, Economics, Mathematics or Project Management
• At least 5 years of experience as a Project and/or Process Manager within the financial services industry
• At least 10 years of overall experience as Project and/or Process Manager
• Business Process Management certification
• Six Sigma Lean, Green Belt or Black Belt certification, Agile Coach certification, Compliance Certification (CRCM)

Salary and Compensation

• Chicago, IL: $187,300 - $213,700 for Director, Risk Management
• McLean, VA: $206,000 - $235,100 for Director, Risk Management
• New York, NY: $224,800 - $256,500 for Director, Risk Management
• Richmond, VA: $187,300 - $213,700 for Director, Risk Management
• Riverwoods, IL: $187,300 - $213,700 for Director, Risk Management

Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate’s offer letter.

This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan.

Benefits

Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website.

Work Eligibility and Sponsorship

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level. This role is expected to accept applications for a minimum of 5 business days.

Equal Opportunity

Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non-discrimination in compliance with applicable federal, state, and local laws. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City's Fair Chance Act; Philadelphia's Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.

Accommodations and Contact

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at [e-mail]. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

For technical support or questions about Capital One's recruiting process, please send an email to [e-mail].

Disclaimer

Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site.

Other Information

Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).

At Capital One, we're building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit.

No agencies please.