Director E-Commerce Sales

Mondi Group; Romeoville (IL); Remote; USD 125,000 - 135,000; Full time

Job summary

An established industry player is seeking a Director of E-Commerce Sales to manage key customer relationships in North America. This pivotal role involves developing strategic account plans, leading a dedicated team, and driving revenue growth through innovative solutions. With a focus on customer satisfaction, you will collaborate with cross-functional teams to deliver integrated solutions and enhance account performance. The position offers a competitive salary and comprehensive benefits, making it an exciting opportunity for those looking to make a significant impact in the packaging industry.

Benefits

Comprehensive Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

401K with Company Match

Opportunities for Professional Growth

Qualifications

• 5+ years of experience in E-Commerce leadership roles.
• Experience leading a team of 2-3 direct reports.
• Strong interpersonal skills with a customer-centric approach.

Responsibilities

• Develop and execute strategic account plans for key customers.
• Lead teams to deliver the E-Commerce annual business plan.
• Monitor account performance and track sales metrics.

Skills

E-Commerce Leadership

Team Management

Customer Relationship Management

Negotiation Skills

Communication Skills

Education

Bachelor's Degree

Job description

Join to apply for the Director E-Commerce Sales role at Mondi Group

Summary:

As the Director E-Commerce Sales, you will be responsible for managing and developing relationships with key eCommerce customers in North America to drive revenue growth and ensure customer satisfaction. You will serve as the primary point of contact for designated accounts, understanding their needs, providing solutions, and coordinating internal resources to meet their requirements. Your strategic approach to account management will help strengthen our position as a preferred partner in the packaging industry. This is a player-coach role with direct sales reports as well as responsibility for select strategic customers. This position reports to the Romeoville HQ but requires the candidate to be home-based in the Seattle, WA area.

Your Mission:

1. Develop and execute strategic account plans for key eCommerce customers, aligned with the company's sales objectives.
2. Lead Key Account Managers and Sales Executives to deliver the E-Commerce annual business plan.
3. Build and nurture strong relationships with key stakeholders at customer organizations, including executives, procurement managers, and packaging leaders.
4. Understand the unique needs and challenges of each account and proactively propose innovative packaging solutions.
5. Collaborate with cross-functional teams, including sales, marketing, design, production, and logistics, to deliver integrated solutions.
6. Drive sales growth by identifying upsell and cross-sell opportunities within key accounts, leveraging the full range of our product portfolio and services.
7. Negotiate pricing, contracts, and terms of agreements with customers to ensure mutual benefit and long-term partnerships.
8. Monitor account performance, track sales metrics, and analyze market trends to identify risks and opportunities for revenue enhancement.
9. Provide timely and accurate forecasts, reports, and updates on key account activities to senior management.
10. Address customer inquiries, concerns, and issues promptly and professionally, serving as a trusted advisor and problem-solver.

Your Profile:

1. Proven success in E-Commerce leadership roles within the E-Commerce space, with at least 5 years of experience.
2. 3 to 5 years of experience leading a team of 2-3 direct reports.
3. Strong interpersonal skills and relationship-building abilities, with a customer-centric approach and focus on delivering exceptional service.
4. Excellent communication and negotiation skills, with the ability to articulate value.
5. Bachelor’s degree required.

Our Offer:

1. Salary Range: $125k - $135k
2. Comprehensive Benefits including Medical, Dental, Vision, and Life Insurance.
3. Robust 401K with company match and full vesting.
4. Opportunity to work within the packaging & paper industry.
5. Opportunities for professional growth.

Get in touch:

We foster a culture that inspires our people to reach their full potential. We value going the extra mile for colleagues and customers. For more information, contact LaRae Lafrenz via email.

About Mondi: We are a global leader in packaging and paper, committed to sustainable, innovative solutions. Our team of 22,000 operates across 100 sites in over 30 countries.

Our Diversity: We celebrate diversity and encourage applications from underrepresented groups. Even if you don’t meet all qualifications, we want to hear from you. We support accommodations during the recruitment process.

Only CVs uploaded to our online platform will be considered. Please check your spam folder if you do not receive the activation email.

Seniority level

• Director

Employment type

• Full-time

Job function

• Sales and Business Development

Industries

• Packaging and Containers Manufacturing