Director, E?Commerce Growth & Experience

Fullbeauty Brands; New York (NY); On-site; USD 100,000 - 155,000; Full time

Job summary

Chase's Payments organization seeks a Senior Associate in Strategy & Planning for the Commerce Payments/Digital Wallets team. You will own the product roadmap, organize the team, and articulate the strategic vision, helping transform customer experiences and drive product excellence.

You will build expertise across end-to-end UX, drive long-term strategy, create executive-ready narratives, partner across functions, and ensure a strong risk and controls environment.

Qualifications

• 3+ years of experience in product management, program management, product strategy, or similar in fast-paced environments.
• Strategic prioritization and ability to manage multiple complex initiatives and deliverables.
• Analytical synthesis and sound judgment to distill inputs, decide, iterate, and adapt.
• Comfort with ambiguity and shifting priorities while maintaining momentum.
• Influential communicator, transparent, and able to drive change across a matrixed org.
• Bachelor's degree required and proficiency with Jira/Confluence.

Responsibilities

• Build Commerce Payments expertise across end-to-end UX and core product areas.
• Drive long-term product strategy and roadmap optimization with a focus on strategic initiatives.
• Create executive-ready materials (e.g., Business Reviews) that articulate strategy, progress, and outcomes.
• Partner cross-functionally to maximize business value and align stakeholders.
• Ensure a strong risk and controls environment by coordinating with Risk, Legal, and Compliance.
• Own integrated planning and stakeholder communications, tracking execution and updates to leadership.

Skills

Product management

Strategic planning

Analytical thinking

Adaptability

Cross-functional collaboration

Written/verbal communication

Education

Bachelor's degree

Tools

Jira/Confluence

Microsoft PowerPoint

Microsoft Excel

Microsoft Teams

Job description

The Payments organization is a motivated, forward thinking team comprised of high talent product managers with a singular focus of delivering innovative payment services via the most important platforms of today and tomorrow. We seek to transform customer experiences, simplify the ways we do business, and tirelessly drive toward product excellence. We value controls, simplicity, and consistency in the capabilities and features we deliver.

As a Senior Associate in Strategy & Planning on the Commerce Payments/Digital Wallets Payments team, you will manage and have a deep understanding of the product roadmap, help keep the team organized, and articulate and evangelize the strategic vision of the product.

Job Responsibilities

• Build Commerce Payments expertise across the end-to-end user experience and core product areas, growing into a subject matter expert.
• Drive long-term product strategy and roadmap optimization, with a focus on longer-horizon strategic initiatives and sustained success.
• Create and deliver executive-ready narratives and materials (e.g., Business Reviews) that clearly articulate Commerce Payments' strategy, progress, and outcomes.
• Partner cross-functionally to maximize business value, using collaborative storytelling to align stakeholders and accelerate decisions.
• Ensure a strong risk and controls environment by coordinating with Risk, Controls, Legal, and Compliance partners.
• Own integrated planning and stakeholder communications, including tracking execution, managing dependencies, and providing regular progress updates to leadership.

Required qualifications, capabilities & skills

• Relevant experience (3+ years) in product management, program management, product strategy, or similar; proven delivery in fast-paced environments.
• Strategic and results-driven prioritization: able to manage multiple complex initiatives and deliverables simultaneously.
• Analytical synthesis and sound judgment: quickly distill large/complex inputs, make decisions, iterate, and course-correct as needed.
• Comfort with ambiguity and shifting priorities: able to recommend a path forward and maintain momentum amid overlap and change.
• Influential communicator and collaborator: excellent written/verbal communication; transparent, receptive to diverse ideas; able to influence across a matrixed organization and drive change
• Tools & education: proficiency with Microsoft (PowerPoint, Excel, TEAMS) and Jira/Confluence
• Bachelor's degree required.

Applicants must be authorized to work for any employer in the US. We are not able to provide immigration sponsorship or take over sponsorship of an employment visa at this time. Final job grade level and corporate title will be determined at time of offer and may differ from this posting.

Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

Equal Opportunity Employer/Disability/Veterans

Base Pay/Salary
New York,NY $99,750.00 - $155,000.00 / year