Director, Donor Stewardship & Engagement

Ncphilanthropy; San Diego (CA); On-site; USD 84,000 - 94,000; Full time

Job summary

FACE Foundation is seeking a Director of Donor Stewardship to strengthen relationships with donors, supporters, and grantmaking foundations. You will manage stewardship systems, maintain Salesforce records, and support the Executive Director with major donor relations.

The role requires a nonprofit fundraising background, strong relationship skills, and data-driven decision making. This is an office-based position serving San Diego County with events and donor meetings.

Qualifications

• Minimum of five (5) years of professional nonprofit experience.
• Minimum of two (2) years of donor stewardship or donor relations experience.
• Demonstrated professional experience using Salesforce.
• Experience with donor segmentation, database management, fundraising reporting, and automated donor communications.
• Proven ability to build strong donor and funder relationships.
• Excellent written, verbal, organizational, and interpersonal skills.
• Ability to manage multiple priorities independently and meet deadlines.
• Must support FACE Foundation's mission and have a passion for animals/animal welfare.
• High level of discretion and respect for donor confidentiality.
• Proficiency with Microsoft Office applications.

Responsibilities

• Manage FACE's donor stewardship program with a focus on retention, engagement, and increased giving.
• Build relationships with recurring, mid-level, and assigned donors.
• Manage an assigned donor portfolio and support annual giving, memorial giving, sponsorships, campaigns, and events.
• Maintain donor communication, recognition, and privacy preferences.
• Respond to donor inquiries promptly and professionally.
• Maintain confidentiality regarding donor and organizational information.
• Design and maintain donor segmentation in Salesforce.
• Use donor data to identify opportunities for renewal, upgrading, and re-engagement.
• Lead efforts to grow FACE's monthly donor program and recurring revenue.
• Track and report donor retention and monthly giving results.
• Advise and support the Executive Director on major donor cultivation and stewardship; the Executive Director retains primary responsibility for major donor relationships.
• Support major donor research, communications, meetings, and follow-up.
• Build relationships with current and prospective grantmaking foundations.
• Coordinate foundation stewardship, reporting, meetings, and follow-up.
• Develop donor acknowledgments, appeals, updates, and stewardship communications.
• Maintain automated donor messages and communication workflows.
• Maintain accurate donor records and activity in Salesforce.
• Produce fundraising reports and help identify donor stories and impact information.
• Collaborate with the Executive Director, staff, and volunteers on fundraising initiatives.
• Participate in staff meetings with prepared updates on projects and priorities.
• Perform other duties as assigned.

Skills

Donor stewardship

Relationship building

Data-informed

Project coordination

Written and verbal communications

Multitasking

Discretion and confidentiality

Education

Bachelor's degree preferred; equivalent professional experience

Tools

Salesforce

Microsoft Office

Job description

FACE Foundation is seeking a Director of Donor Stewardship to strengthen relationships with donors, supporters, and grantmaking foundations. You will manage stewardship systems, maintain Salesforce records, and support the Executive Director with major donor relations.

The role requires a nonprofit fundraising background, strong relationship skills, and data-driven decision making. This is an office-based position serving San Diego County with events and donor meetings.